CCSI News and Updates
There’s a lot to cover in this month’s news. Here are just a few of the highlights:

  • Check out a new 4-part self-learning module series on Trauma Informed Care we developed in collaboration with The Community Technical Assistance Center (CTAC).
  • Tune in to RCU Recovery Radio on February 6th at 11 am to hear the latest from Cheryl Martin and top recovery coaches Keith Greer and Lori Drescher. 
  • Save the Date for an upcoming webinar led by Dr. Briannon O’Connor, Director of Strategic Analytics and Performance Improvement on Putting Data to Work for You: Driving Improved Outcomes for Measures That Matter.
  • We’ve been excited about the chance to work with ROCovery Fitness as they expand their work in our region. Read this month’s customer story to learn more.
  • Learn about Dr. Don Kamin, Director of the Institute for Police, Mental Health & Community Collaboration, and his time spent in Liberia this month facilitating a Crisis Intervention Team (CIT) Train-the-Trainer program. 
  • Investing in the communities where we live and work is important to us. Last month, we were happy to be able to support two Syracuse-based organizations working to meet critical community needs: CNY Diaper Bank and Second Chance Canine Adoption Center

You’ll find these stories and other updates, including tips on grant seeking, upcoming webinars, and career opportunities in the sections that follow. Thanks for checking it out! 
Anne L. Wilder
Coordinated Care Services, Inc.
Business Management Services
We offer the essential business supports that health and human services providers need to run their organizations successfully, scaled to your size, complexity, and budget. 
Setting Up a Growing Non-Profit for Success
Check out our latest customer story to learn more about our work with ROCovery Fitness !
New Year, New Forms
Happy New Year! With each new year, employers should review and update their required employment forms to stay in compliance with federal, state and local mandates (where applicable). Here are some reminders and resources:

Form W-4 2020
The Internal Revenue Service (IRS) has implemented a new Form W-4 (Employee Withholding Certificate) for 2020. The 2020 Form W-4 should be distributed to and used by all new hires after January 1, 2020, and current employees who wish to make federal tax withholding changes based on their personal or financial situations. 
Barbara Marianetti DesRosiers
Chief Human Resource Officer
Coordinated Care Services, Inc.
A significant change is the IRS no longer accepts tax withholding “allowances.” This change is meant to increase transparency, simplicity, and accuracy of the form. In the past, the value of a withholding allowance was tied to the amount of the personal exemption. With the new form, employees cannot claim personal exemptions or dependency exemptions. 

The IRS has useful resources about Form W-4 here , including a tax withholding estimator.

Pre-Grant Activities
Is it possible your agency may consider applying for a federal grant in the future? The following are some pre-grant activities your agency can complete ahead of time: 

Make sure your Agency has a DUNS (Data Universal Numbering System) number agencies can apply for a DUNS number by visiting the Duns & Bradstreet website – the process can take up to two days.

Make sure your Agency has a SAMS (System Award Management) number – visit to apply. Note, your Agency must obtain a DUNS number prior to registering in This process can take 2 – 5 weeks to complete.

Set up a login with and then with eRA Commons.
Visit the and eRA Commons sites for the purpose of becoming familiar with contents and how to navigate the site. 

Look for online learning resources regarding Grants and Grant applications. For example, has a Grant Learning Center which covers Eligibility, Programs, Reporting, Policies, Terminology, etc. and several Federal agencies have resources that are helpful for the grant preparation process.

Be aware of the funding gaps in your agency:
  • What existing grants does your agency have? 
  • When do those grants end?
  • What staff is currently funded by grants?
County Fiscal Officer Updates
Click here for the latest Financial Services Updates
for County Fiscal Officers.
James Monfort
Manager of Financial Services, Senior Consultant
Coordinated Care Services, Inc.
Consulting Services
We provide the expertise and support organizations need to understand, implement, and sustain practices aimed at improving the way healthcare is provided.
New Self-Learning Modules Increase Knowledge and Awareness of Trauma Informed Care
Trauma Informed Care (TIC) is an approach to practice that raises awareness of the impact of psychological trauma and how common it is in society. Whether considered a movement or an approach to practice, people working in all sectors of human services should have a basic understanding of what TIC is and why it’s important for anyone in the helping professions.

CCSI partnered with The Community Technical Assistance Center (CTAC) of New York State to develop a 4-part self-learning module series on TIC, specifically created for all staff across the healthcare and human service sectors.

These modules can be used in training for employees both new and experienced to provide alternative practices that help to create trauma responsive environments.

To get more information about these self-learning modules, check out the blog post linked below.

CIT Train-the-Trainer Program in Liberia
At the invitation of the Carter Center , CCSI’s Don Kamin, Ph.D., Director of the Institute for Police, Mental Health & Community Collaboration spent a week this month in Liberia helping to facilitate a Crisis Intervention Team (CIT) Train-the-Trainer program. Trainees were enthusiastic and engaged in productive discussions – many of which challenged prevalent cultural beliefs. 

Don enjoyed the trip and working with the Liberian National Police, a vastly underfunded but passionate group. Videos and photos from the week are available here . Don was also recently re-elected as 1 st Vice President of CIT International .  
Tune in: CCSI's Cheryl Martin Talks Recovery on RCU Radio
On Thursday, February 6th, CCSI’s Cheryl Martin, Integrated Health Trainer and Clinical Consultant , will be joining two of Western NY’s top recovery coaches Keith Greer and Lori Drescher on their radio show. 

Founded in 2016, Recovery Coach University lead the charge in NYS by providing training and support in Upstate and Western NY to Recovery Coaches and Peer Advocates. They also offer both private and group family recovery coaching. In 2018 they began their radio show. 

Cheryl, Keith and Lori will be talking all things recovery — from compassion economics, to the peer recovery movement, to defining ‘person centered’ and much more.

The show is live on air from 11:00 a.m. until noon on 104.3 FM WAYO. You can stream live from , or from their Facebook page . On air questions are welcome!

Text/Call: 585-203-9296
Looking at Cultural Humility in New York
Lenora Reid-Rose, Director, Cultural Competence and Health Equity spoke with NYAPRS CEO Harvey Rosenthal about the critical role that health disparities and their relationship to the social determinants play in shaping New York's policies and service systems.

This is the first webinar in the NYAPRS Cultural Competency Committee 2019 – 2020 Cultural Competency Webinar Series, A Candid Look at Cultural Humility and The State of NY. This series will be composed of 4 dynamic, informative presentations on how culture impacts and transforms every area of our state.
Lenora Reid-Rose
Director of Cultural Competence
and Health Literacy
Coordinated Care Services, Inc.
Check out what they had to say below:
CCSI Facilitates Community Poverty Simulation at RIT
This month CCSI facilitated another community poverty simulation Poverty simulations are highly interactive experiences that provide individuals with an understanding of what life is like with a lack of resources, and the stressful conditions that follow. It encourages people to think about the harsh realities of poverty and talk about how communities as a whole can address the problem.

Read wh at some of the participants had to say about their experience below:

"Not only was the simulation exceptional, this follow-up call to action with specific, detailed opportunities is top-notch. I am inspired, motivated and impressed with your work."
Lisa Nichols
Program Manager
Nancy Sung Shelton , Senior Consultant, Cultural Competence and Health Equity, CCSI, debriefs the group of poverty simulation participants after the event.
"The title of the simulation “walk in their shoes” was extremely fitting. The simulation was very well organized and thought out and truly helped me to walk in someone else’s shoes for a few hours. It’s disheartening to think that even for a few hours I was very stressed and overwhelmed, and to think that there are many people that experience this in real life every day, all day. The group discussion at the end was also very helpful and engaging. You truly did a wonderful job conducting, organizing, and helping us all to reflect on how we see other people in the world around us."
Chealsea Kehrli
Outre ach and Engagement Specialist

Thank you Nancy Sung Shelton for another phenomenal experience! Your talent is remarkable and is needed. You delivered an elegant and seamless experience for me and I am grateful."
Jenny Dozier
Community Member

Thanks to RIT for hosting to he lp us put on a successful event! If you are interested in learning more about poverty simulations, participating in one, or hosting one at your organization, check out our website.
Putting Data to Work for You: Driving Improved Outcomes for Measures That Matter
Discover how to make data work for you, how to connect it to demonstrating value and why it is a critical component in driving improvements that matter. Understand the importance of establishing foundational metrics in a value-based payment environment and how to effectively use data visualization to bolster communications and tell a story. Techniques will be shared that help you take action on the data you have to drive quality improvement and enhance organizational efficiencies.

Briannon O’Connor, PhD
Director of Strategic analytics & Performance Improvement

Lynette Thelen, MBA
Senior Consultant

Date: February 19, 2020 from 12:00 – 1:00pm
Program Management Services
Based at customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.
Chautauqua County Department of Mental Hygiene Awarded Two New Grants
The Chautauqua County Department of Mental Hygiene (CCDMH) is the Local Governmental Unit (LGU) mandated by New York State, and provides oversight for all Mental Health and Substance Use Disorders services in Chautauqua County. The purpose of CCDMH is to plan, develop, and provide accessible, comprehensive, integrated, outcome-based mental hygiene services of th e highest quality to residents of Chautauqua County, maximizing all available resources in the most efficient and cost-effective manner.

CCDMH was recently awarded two new grants. One grant addresses Opioid Abuse Disorder, and the other grant continues to advance their system of care initiative for youth. CCSI has provided staffing resources to CCDMH to support a variety of projects and programs over the last ten years and is pleased to continue this arrangement in the context of these new initiatives. More information about each grant is below.

Health Resources and Services Administration (HRSA) Rural Communities Opioid Response Program (RCORP) Implementation Grant

The Chautauqua Substance Abuse Response Partnership, established by CCDMH, is one of eighty groups from rural communities receiving RCORP-Implementation awards of $1 million each to implement a set of prevention, treatment, and recovery activities over three years. The purpose of RCORP is to support treatment for, and prevention of, substance use disorder, including opioid use disorder, in rural counties at the highest risk for substance use disorder.
Events and Other News
Welcome Pamela Ayers!
This month, Pamela Ayers joined CCSI as the Senior Director of Strategic Initiatives & Project Development. In her role at CCSI, Pam will closely partner with customers and stakeholders in identifying critical program and community needs in order to design projects and services tailored specifically to meet these needs.

She utilizes a co-creative, Human Centered Design approach in her work, following the philosophy that any program development must start with the people we’re designing for and end with a tailor-made solution to meet their needs.
Pamela Ayers
Senior Director of Strategic Initiatives &
Project Development
Coordinated Care Services, Inc.
With more than 20 years of experience working in community-based services and the belief that collective, collaborative creativity is the key to success, we know that she will be an asset to our team and are pleased to welcome Pam to CCSI! Be on the lookout for her upcoming webinar on Grants Development!

Check out Pam's full bio here .
CCSI Supports CNY Diaper Bank
CCSI recently made a contribution to the CNY Diaper Bank as part of ongoing efforts to invest into the communities in which we work and serve. The CNY Diaper Bank is a 501(c)(3), volunteer-run organization founded in 2016 by a small group of dedicated moms with a common mission: “To ensure that all CNY families have access to an adequate supply of diapers for their babies and toddlers, and to build awareness in our community that diapers are a basic human need not being met for all children.”
Rodney Corry, Vice President, Program Management Services, CCSI, pictured with Michela Hugo, Founder and President, CNY Diaper Bank.
Since 2016, the CNY Diaper bank has grown to distributing more than 100,000 diapers to families each month through dozens of partner agencies, ensuring that more than 2,000 babies each month stay clean, dry and healthy. CCSI's support allowed them to purchase over 80,000 of their highest demand diapers and pull ups for distribution into the community. More information about the CNY Diaper Bank can be found at .  
CCSI Supports Second Chance Canine Adoption Center
CCSI’s Rodney Corry, Vice President, Program Management Services , took a trip to Second Chance Adoption Center to present them with a donation from CCSI as a part of our efforts to reinvest in the communities in which we work. Second Chance is located on the grounds of the Jamesville Correctional Facility and provides inmates the opportunity to help with the training and care of dogs waiting for adoption. Second Chance is 100% volunteer run and donation funded. 

Onondaga County initially supported the start up of the shelter four years ago by constructing their building. Since then, Second Chance has adopted out over 400 dogs and 135 inmates have participated in the program. More information can be found at .  
CCSI’s Rodney Corry, Vice President, Program Management Services took a trip to Second Chance Adoption Center. He is pictured with (L to R) Sandra Howard, Second Chance Board Vice President, and Kimberly Smith-Ford, Second Chance Board President, Alfonso, Program Participant, and Rodney’s daughter Mackenzie Corry, Certified Dog Lover. 
CCSI is Growing!
2019 was a great year full of growth for CCSI, and we plan to carry that into 2020 as well. CCSI has a need for talented professionals looking to contribute their expertise, expand their influence, and manage their careers to meet personal aspirations. We offer opportunities across different service lines, geographies, and functions. We are currently looking to fill two part-time positions and one full-time position:

Human Resources Consultant (one part-time position, one full-time position):
Rochest er, NY
As a member of the Business Management Services team, the Human Resources Consultants will support multiple customers onsite and/or remotely with customers’ transactional and strategic human resource administration. These position play a pivotal role assisting customers with employment practices, strategies and solutions, along with delivery of effective human resource processes and controls that support customer’s business objectives, operational needs, and regulatory compliance.   Learn More (part-time position) >>>

Human Resources Business Partner (full-time):
Syracus e, NY
Human Resources Business Partner performs a mix of transactional, administrative, and strategic roles to support the continuous improvement, advancement, and execution of CCSI’s talent management priorities in a high-matrix organization. This position is charged with solving problems, delivering Human Resource services in alignment with business goals, and leading and/or collaborating on cross-functional projects and work groups.  Learn More>>>

Senior Healthcare Consultant
Rochester, NY
Consultant/Senior Consultant is tasked to lead assigned projects and develop relationships with provider organizations and other CCSI customers seeking support in understanding and improving the quality, value, and impact of programs and services. Customers will be offered a customized implementation approach to best match organization needs and culture.  Learn More>>>

Check out more of our job openings here .
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