CCSI News and Updates
Anne L. Wilder
Coordinated Care Services, Inc.
This month's highlights include:

  • A new resource for rehabilitation services providers: Together with the New York Alliance for Inclusion and Innovation, we are excited to announce the launch of This new website includes a web-based assessment tool called (the Employment Supports Transformation Assessment or ESTA)to support an individualized, comprehensive examination of agency operations and the opportunity to access targeted resources for transforming business models and expanding employment opportunities for individuals with disabilities.
  • Schools Mental Health Resources and Training Center: Glenn Liebman, CEO and Amy Molloy, Director of the Schools Mental Health resources and Training Center for MHANYS, share their insights about what is required of schools - and how this new training center can help educators in implementing what is required in their classrooms.
We're also sharing links to recent presentations on key topics including:
  • Using Cultural Activation Prompts (CAPs) to engage individuals in their care, enhance services, and improve health outcomes
  • Understanding Data and Business Intelligence Dashboards in Children’s Behavioral Health
  • Developing innovative partnerships for school-based behavioral health services

Wishing you hope, health and happiness this holiday season and into the new year!
Changing the Employment Narrative: A New Tool for Transformation

Coordinated Care Services, Inc. (CCSI) and the New York Alliance for Inclusion and Innovation are excited to announce the launch of a new website called . The website has been built around a unique assessment tool called the Employment Supports Transformation Assessment (ESTA).  Using the ESTA and other tools provided on the website, rehabilitation organizations are able to initiate and sustain the process of business and employment supports transformation. The ESTA itself is available in three formats and provides the foundation for an individualized, comprehensive examination of agency operations and the opportunity to access targeted resources for transforming business models and expanding employment opportunities for individuals with disabilities.

The ESTA tool was initially developed by CCSI in partnership with the NYS Rehabilitation Association (NYSRA, now known as the New York Alliance for Inclusion and Innovation) as part of “The Transformation Project.” Funded through the NYS Office for People with Developmental Disabilities (OPWDD) via a Balancing Incentives Program (BIP) grant, The Transformation Project’s goal was to support NYS rehabilitation agencies to comply with OPWDD and Medicaid directives for Sheltered Workshop transformation. Agency staff worked as a team to complete the ESTA. ESTA results identified the agency’s areas of strength and challenge and made recommendations for individualized training, technical support, and resources (all available through the grant). Recommendations focused on supporting each agency to develop a transformation plan incorporating an employment narrative that emphasized increased community inclusion, enhanced competitive employment, and the development of sustainable, competitive businesses that would employ individuals with disabilities. Click here to continue reading.
Integrating Mental Health Education and Well-being in New York State Schools

CCSI staff recently met with Glenn Liebman, CEO, Mental Health Association in New York State, Inc. (MHANYS) and Amy Molloy, Director of Schools Mental Health Resources and Training Center, MHANYS, to talk with them about New York State’s new law requiring schools to provide mental health education as a component of health instruction. Thanks to Mr. Liebman and Ms. Molloy for providing their insights below into our questions about what is required of schools now as a result of this new law, why this is important, and how the MHANYS’ School Mental Health Resource and Training Center can assist educators in implementing what is required in their classrooms.

What is included in this new law, and how did it come about?
In 2016, Governor Cuomo signed into law a bill that requires schools to include mental health instruction as part of the required K-12 health education curricula. To inform and guide this important work, in August of 2017, the New York State Education Department (NYSED), with the support of the New York State Office of Mental Health (OMH) and MHANYS, established the New York State Mental Health Education Advisory Council, bringing together over 75 expert cross-disciplinary and cross-sector partners. Their goal was to assist schools in effectively maximizing students’ knowledge and understanding of the multiple dimensions of health, including mental health wellness. They developed a comprehensive guide as well as evidence-based and best practices resources to support mental health and wellness instruction in schools. The law then went into effect on July 1, 2018.

In addition to the health education curricula changes, schools are encouraged to embed mental health wellness throughout the school culture by providing mental health professional development for school staff, educating families about mental health, integrating mental health into other academic subject areas, and developing partnerships with local community mental health agencies. Each school/school district determines how they can best implement these changes. For instance, many popular novels students read in their ELA classes include themes about mental health, suicide, trauma, substance use, etc. A school could also organize a peer mentoring program or a student wellness club that meets once a week. Schools could consider adding community-based services to the resources available through the school. Click here to continue reading.
University of Rochester Employee Resource Group Summit:
UR Making a Difference

On Friday, December 7, the Office of Diversity Equity and Inclusion at the University of Rochester hosted a summit on various topics of diversity in the workplace. CCSI’s Chief Diversity Officer, Kesha Carter was asked to participate in a panel discussion on the challenges people of color face in the workplace and how others can be allies. One tip Kesha shared with leaders in the room: Be mindful of how policies and procedures may affect underrepresented groups in your organization. Have conversations with employees from underrepresented groups to understand what success looks like for that person. Don’t assume that everyone has the same idea of success. Be an active participant in linking employees to resources and opportunities needed in order to achieve success.

To learn more, please contact Kesha at 585-613-7637 or at
Engaging Consumers through Cultural Activation Prompts
Lenora Reid-Rose, Director of Cultural Competence and Diversity Initiatives, spoke at last month’s New York Association of Psychiatric Rehabilitation Services (NYAPRS) 9 th annual Recovery and Rehabilitation Academy for PROS and HCBS Practitioners. She presented on Cultural Activation Prompts (CAPs), which is an effective, culturally responsive and respectful, consumer-focused interaction and relationship building engagement tool utilized by the consumer. 
Lenora Reid-Rose, Director
Cultural Competence and Diversity Initiatives
Coordinated Care Services, Inc.

CAPs support the activation of individuals, encouraging them to participate in their own care. Through the expression and detailing of their cultural identity and values, each person determines and shares what matters to them when receiving care and enhances the likelihood of desired and positive outcomes. Those who attended her session were introduced to the CAPs tool, learning: what it is, why it is important, how to appropriately utilize it, and what to do with the cultural information collected. To learn more about CAPs, contact Ms. Reid-Rose at .
Addressing Structural Racism Through the Use of Culturally Competent Practices
Mental Health Association had their Open Minds 2018 event last month where they brought together content experts, providers, and community members to learn and create dialogue towards solutions for creating community-led, culturally responsive approached to care and healing. Lenora Reid-Rose, Director of Cultural Competence and Diversity Initiatives, spoke on a panel about her perspective on how to systemically work to identify and address structural racism through the use of culturally competent practices. For more information on developing culturally competent practices, read about the services offered by CCSI’s Cultural Competence and Health Equity team . To connect with Ms. Reid-Rose, email her at
Understanding Data and Business Intelligence Dashboards in Children’s Behavioral Health

Briannon O’Connor, PhD, Associate Director, CCSI’s Center for Collaboration in Community Health, presented at the NYS Coalition for Children’s Behavioral Health - Annual Staff Development Training Forum last month. Her session about “Understanding Data and Business Intelligence Dashboards in Children’s Behavioral Health” outlined how behavioral health providers can make the most of their limited resources, using data to demonstrate impact, monitor quality, and manage the revenue cycle.
Briannon O'Connor, PhD, Associate Director
Center for Collaboration in Community Health
Coordinated Care Services, Inc.
Her presentation covered: the types of data that are critical for children's behavioral health providers to monitor, the questions that can be asked and answered using often available data, and examples for visualizing data in a sample Business Intelligence Dashboard. Participants received access to an interactive, customizable Excel-based tool that creates basic Business Intelligence Dashboards shown during the presentation. 

If you missed her presentation, check it out here , and download the Data Visualization Tool here . You can also watch her recorded webinar from December 12th, where she presented on these topics for the Center for Collaboration in Community Health's monthly webinar series. To learn more about how your organization can best utilize data and business intelligence dashboards, connect with Dr. O’Connor at .
It’s Elementary! Developing Innovative Partnerships for School-Based Behavioral Health Services

Whitney Shepard, Director of School Based Strategic Initiatives, CCSI on Behalf of Onondaga County Department of Children and Family Services, was part of a panel session last month at the Annual Staff Development Training Forum sponsored by the NYS Coalition for Children's Behavioral Health and the NYS Office of Mental Health. She and others on the panel spoke about the innovative partnerships they have made which expanded access to children’s behavioral health services while enhancing fiscal viability for the providers. The models they presented covered the continuum of care from universal services to higher intensity targeted interventions. Those who attended the session learned how to identify potential partners, tailor services to meet the needs of the community, develop pricing models for services, and grow services through data collection and marketing.
Whitney Shepard MPA, MEd
Director of School Based Strategic Initiatives
CCSI on Behalf of Onondaga County Department of Children and Family Services
Onondaga’s School-Based Initiatives division partners with school districts to integrate community supports and services into the school setting to address the social, economic, health, and emotional/behavioral challenges that may get in the way of a child's success. They work to improve system capacity by building a Multi-Tiered System of Support (MTSS) to support both academic and behavioral needs. This includes: supporting district and building planning, professional development, and coaching. Having Problem Solving Teams in schools allows for group expertise in identification, planning, and intervention with a single point of referral and tracking. For service implementation, they convene outside services like OMH licensed providers, school-based services, and satellite clinics, as well as County provided/contracted services like Family Support for Student Success, Promise Zone Specialists, and Child Welfare Liaisons. For more information about Onondaga’s School-Based Initiatives division and developing partnerships, contact Whitney at .
Growing Resilience: Using Local Childhood Adversity, Youth Risk Behavior and Youth Asset Data to Accelerate Change in Systems of Care

To increase their efficacy in managing childhood adversity and trauma, the Monroe County Office of Mental Health has developed a cross-system partnership including local school districts, county government and community-based organizations to assess local Adverse Childhood Experiences (ACEs) data, resiliency factors and risk behaviors in youth. The dissemination of the results of this innovative analysis has driven a strategic plan accelerating change in schools, the service system and community.   

This work was presented this week by Debra Hodgeman, Chief, Information Management & Analytics, Monroe County Office of Mental Health and Amy Scheel-Jones, MS, Ed., Planning Consultant, Monroe County Office of Mental Health, at the Annual Staff Development Training Forum sponsored by the NYS Coalition for Children's Behavioral Health and the NYS Office of Mental Health at Saratoga, NY. If you missed their presentation, click here .
Monroe County's Family Access and Connection Team (FACT) Helps Protect At-Risk Youth
With multiple Amber Alerts in the Rochester area recently, Spectrum News recently featured a story on Monroe County's Family Access and Connection Team (FACT) . FACT is a strength-based assessment and referral program designed to support families experiencing difficulties with their children under the age of 18 exhibiting a pattern of the following behaviors:
  • Behaving in a way that is dangerous or out of control: violence in the home/destruction of property, verbally and/or physically aggressive, including injury to others or pets/animals, self-harming behavior
  • Stealing, theft from family/residence
  • Drug/alcohol abuse
  • Leaving home without permission, curfew violations
  • Truancy- missing full days/illegal absences

This program is a collaborative effort with the Department of Human Services, Office of Mental Health, and Probation all working together to support families. The report focused on how the FACT program assists parents with troubled teens and when a child goes missing. Learn more about how FACT helps to protect at-risk youth by watching the video here .
Financial Services Update
Upper Payment Limit (UPL)
Providers that operate Article 16, Article 31, or Article 32 clinics that do not provide outpatient hospital services under 42 CFR § 440.20, are required to submit a completed CFR Addendum - UPL Schedule for the calendar year 2017, fiscal year ended 6/30/2018, and calendar year 2018 reporting periods. This package must be certified by the Chief Executive Officer (CEO) and by an independent Certified Public Accountant (CPA). For 2017 Calendar Year CFR filers, their UPL Schedules are due to NYS with CPA certifications by December 15 th . For 2017-2018 Fiscal Year CFR filers, their UPL schedules are due to NYS with CPA certifications by January 15 th . For 2018 CFR reporting, UPL schedules will be included with your CFR submission requirements. For more information about the UPL Schedule, reach out to your respective NYS CFR Unit. Click here to read more: Consolidated Fiscal Report (CFR) Addendum – Upper Payment Limit (UPL) Schedule, Clinic and Diagnostic Treatment Center UPL Data. 

James Monfort
Manager of Financial Services, Senior Consultant
Center for Collaboration in Community Health
Coordinated Care Services, Inc.
Partnering with Families at School 17

As lead agency for the Enrico Fermi School 17 community schools implementation, CCSI works in partnership with students, families, teachers and the community to coordinate strategies for organizing the resources of the community around student success.  A community school is a place and a set of partnerships between the school and other community resources. The school is the hub of the neighborhood and access point to services that are custom-made to meet child, parent, family and community needs.

As a community partner, Leah Angulo, a Behavioral Health Specialist from Villa of Hope, talks in this video about how she and other partners work directly on the front lines with School 17 families, listening to their concerns and needs, and then getting them connected to the supports and resources they need to be successful.  Check out her video to hear more about the school.
Want to hear more? If you haven’t yet had the chance, we hope you’ll check out our Facebook page for more CCSI news and resources.