CCSI News and Updates
Anne L. Wilder
Coordinated Care Services, Inc.
Here’s a quick recap of this month’s news:

  • Expanding Understanding of the Challenges Faced by Individuals in Poverty: We were grateful to have the opportunity to work with the University of New Mexico Nursing Program last month to support their efforts to build awareness of this critical issue.  Check out this brief video featuring Carolyn Montoya, PhD, RN, Associate Dean of Clinical Affairs and several nursing students who share how this poverty simulation experience gave them a new perspective on what their future patients might be going through, preparing them to be better nurses. We also had the opportunity to facilitate a simulation experience with the Monroe County Sheriff’s Department – page down to the full article to learn more. 
  • An International Perspective on Crisis Response: Amy Scheel-Jones recently presented at the International Critical Incident Stress Foundation (ICISF) World Congress in Baltimore, MD where organizations from 30 countries came together to share best practices and lessons learned. Amy took a few minutes to recap the highlights from this event – and her key takeaways. Check out the full article to learn more. 
  • Health Integration Project Aims to Improve Behavioral and Physical Health Outcomes: Dave Eckert and Gwendolyn Olton had the opportunity to present at the kick-off conference for the Community Partners of Western New York’s Health Integration Project. As part of the Health Integration Project, CCSI has developed Chronic Condition Guides which offer clients and clinicians basic information on common conditions that individuals receiving behavioral health services may experience due to trauma and the mind-body connection. 
  • In addition to these features, this month’s news also includes updates on several other new projects, regional training opportunities, resources, and employee news. 
Program Management Services
Based at customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.
Addressing Suicide and Creating a Culture of Mental Wellness for Our Children
On May 10th, leaders from Monroe County's Family Access & Connection team including Chuck Allan, Andrea Catalfano and Heather Starks, participated in the Mental Health Association‘s Every Child is Our Own Summit addressing suicide and creating a culture of mental wellness for our children. Over 130 youth, family members, mental health, education and other providers gathered to discuss the importance of resiliency, community and individual responses to youth in crisis. We were inspired by the keynote speeches and the recognition of colleagues in our community. The positive energy was contagious in the room as we were able to connect and share in network around the work that everyone is doing to address youth wellness and suicide.  
From L to R: Melanie Funchess, Mental Health Association; Heather Starks, Monroe County; Lynn Webster, Mental Health Association; Renee Abbott, Education Success Network
Program Manager Heather Starks was a panelist representing Monroe County FACT, and she focused on how home and school can best support our children and youth. The third leg of the three-legged stool of support is community. The following panelists spoke about the role of community from different perspectives in addressing the mental health needs of our children as well as creating a culture of mental wellness for our youth: Shalinda Bolla, Associate Coordinator Teen Empowerment; Sarah Felman, Peer Support Mentor of the Empowerment Exchange; Anthony Jordan, Director of Youth Engagement & Cultural Relations, RCSD; and Kit Miller, Director, M. K. Gandhi Institute for Non-Violence. They also discussed what is needed on the practice, program, and policy level to make a "Culture of Mental Wellness" a reality for our community. 
Business Management Services
We offer the essential business supports that health and human services providers need to run their organizations successfully, scaled to their size, complexity, and budget. 
Financial Services Update
2018 Provider CFRs and County Approved Claims

2018 Calendar Year CFRs are due on June 1 st for all providers. Make sure that the online submission process was used via the OMH portal:

Extensions beyond the June 1 st deadline are not offered by counties or by the state. Providers need to be aware that state aid withholds, and revenue sanctions could be imposed. 

Counties are responsible to review and approve provider claims. All county approved claims are due to NYS no later than Friday June 14 th .

James Monfort
Manager of Financial Services, Senior Consultant
Coordinated Care Services, Inc.
Consulting Services
We provide the expertise and support organizations need to understand, implement, and sustain practices aimed at improving the way healthcare is provided.
An International Perspective on Crisis Response
Every two years, the International Critical Incident Stress Foundation (ICISF) hosts their World Congress in Baltimore, MD. It is a time for the 30 countries and countless organizations that employ the Critical Incident Stress Management (CISM) model of crisis response to come together, share best practices and lessons learned.

CISM is the only model of crisis response that is designated as evidence-based by SAMHSA. It has been adopted by the United Nations as the model they provide to all of their staff throughout the world. In May 2019, representatives of CISM teams from 21 countries offered their perspectives on effectively responding to crisis while fostering resilience and the conditions for recovery and post-traumatic growth. Over the course of the week-long congress, participants had the opportunity to explore topics at multiple levels with presenters offering sessions on individual recovery and resilience through the lens of managing a personal health crisis to Ireland’s Military Defense sharing how they employed CISM principles and strategies to support their sailors during a four year long humanitarian mission. By implementing these strategies, it was reported that there were no deployed servicemen and women that experienced PTSD symptoms, or suicide despite multiple deployments and circumstances that were often chaotic and tragic.

Amy Scheel-Jones , MS Ed
Senior Consultant
Coordinated Care Services, Inc.
Monroe County Sheriff Employees and University of New Mexico Nursing Students Build Empathy for Individuals Living in Poverty
CCSI recently facilitated poverty simulations at the Monroe County Sheriff's Department’s Confronting Poverty with Compassion Summit and at the University of New Mexico’s (UNM) College of Nursing. Sheriff Department employees and partners and UNM students took part in the highly interactive experience designed to help participants begin to understand what a typical low-income family experiences trying to survive from month to month. In the simulation, participants assume the roles of family members in poverty. 

Click here to watch the Rochester First news story and hear more from Todd Baxter. Check out CCSI’s Facebook page to see photos from the event.
Click here for a great video developed by UNM which includes more from Dr. Montoya and UNM students about their experiences with the poverty simulation.

To learn more about poverty simulations, visit our website and email Nancy Sung Shelton to talk more about how your organization can host a poverty simulation.  
Health Integration Project Aims to Improve Both Behavioral and Physical Health Outcomes
Dave Eckert, Senior Consultant, and Gwendolyn Olton, Director of Collaboration and Practice Transformation, presented last month at the kick-off conference for the Community Partners of Western New York (CPWNY) Health Integration Project.

CPWNY is a DSRIP Performing Provider System in the western region with nine behavioral health agencies involved in this work. They have contracted with CCSI to build on a previous DSRIP effort called the “PCP Project” which focused on three primary measures for BH providers serving clients with Medicaid: 1) increasing the percentage of clients that have primary care provider (PCP) contact information documented in their medical records, 2) increasing the number of clients that have had a PCP appointment in the past year, and 3) exchanging quarterly communication with PCPs about client status in behavioral health (BH) treatment. 
Dave Eckert , LMHC, NCC, CRC
Senior Consultant
Coordinated Care Services, Inc.

Gwendolyn Olton , MA, BSN, RN
Director of Collaboration and Practice Transformation
Coordinated Care Services, Inc.
The current Health Integration Project builds on this effort by: 1) ensuring that the last Comprehensive Physical Exam (CPE) is obtained and present in BH medical records, and 2) that these physical exams are reviewed to identify clients with chronic health conditions. As part of the Health Integration Project, CCSI has developed Chronic Condition Guides which offer clients and clinicians basic information on common conditions that clients in BH services experience due to trauma and the mind-body connection. These conditions include: asthma, kidney disease, heart conditions, diabetes, high blood pressure, and other circulatory illnesses. The goal of this most recent project is to have BH clinicians support wellness by helping clients understand how BH and medical conditions are intertwined and encourage interventions that address both to improve their overall health. To learn more, please contact Dave Eckert or Gwendolyn Olton .
Conference Offered Unique Sessions for Care Management Providers
Each year the New York State Care Management Coalition Annual Training Conference attracts nearly 800 participants from the behavioral health care management community. The website for the coalition states that it’s the largest behavioral health conference in NYS. I had the honor of presenting a session on workplace inclusion this year in in Lake Placid, NY. The focus for this year was on being “The Gold Medal Winner of Integrated Care” and all of the different aspects of the work that go into providing high quality services in every field of work.
Kesha Carter
Chief Diversity Officer
Coordinated Care Services, Inc.
Various sessions took place on varied topics in the areas of adult mental health, children, families, and different systems. With eight different sessions to choose from during each session block over two and a half days, there were more than enough topics and sessions for participants to choose from. Throughout the conference, Naloxone Rescue Training was offered several times.

It was very refreshing to see the conference mirror the work being done in a literal and figurative way. Literally, the evidence-based practices that were presented on changes in care and the day-to-day functions of different positions were helpful for attendees. The figurative mirror of the work involved putting forth sessions that did not deal with the direct work each participant may do. Instead, sessions on Inclusion and The Power of Hip Hop, and even a keynote from an actor who does voice impressions, all speak to the understanding that each individual involved in care may need a different approach in order to be the giver or receiver of services. Additionally, there are many different aspects that make up a person, where they come from and how they view the world. Therefore, offering varied sessions with an array of focal points, allows those who give the care an opportunity to apply the filters and perspectives of their specific type of care and the population they work with. 
New York State Office of Mental Health Symposium
The New York State Office of Mental Health is hosting a two-day symposium bringing together researchers, policy decision makers, mental health clinicians and front line workers. The goal is to raise the bar and develop concrete strategies to create mental health equity for all New Yorkers. The NYS Office of Mental Health believes everyone should have an equal opportunity for mental wellness. This requires removing obstacles and implementing services and policies aimed at reducing disparities.

2019 NYS OMH Symposium
Strategies for Behavioral Health Equity: Leaving No One Behind

June 24-25, 2019
Other News and Events
Congratulations to David Putney
Leaders from Monroe County’s behavioral health provider community gathered earlier this month to honor Dave as he prepares to assume his new role as Executive Director for the Elmira Psychiatric Center in early June.  Dave was with the Monroe County Office of Mental Health in various roles for almost two decades and served as Mental Health Director since 2014. During this time, he was instrumental in developing new services and programs aimed at strengthening the local system of care and in fostering the type of cross-sector collaboration needed to support high quality, integrated services.  We know these skills will serve him well in his new role.   
David L. Putney , MS, CRC, LMHC 
Director of the Monroe County Office of Mental Health

Summit Empowers Women of Color
More than 200 women from New York State and other areas of the northeast convened in Niagara Falls, NY on April 30th and May 1st for the Women of Color Summit. The theme for this year was "Advancing Forward and Upward". The summit provided an uplifting environment for women of color, organized by women of color and featuring presentations and workshops by women of color.
Participants were educated on promoting equity, professional development and how to market themselves as their own brand in the workforce and community. CCSI was proud to partner with Health Homes of Upstate New York (HHUNY) as a flagship sponsor of the event. Kesha Carter, CCSI Chief Diversity Officer, kicked off the event with remarks on behalf of CCSI. She spoke briefly about the work that CCSI is doing to promote equity, recognize and dismantle structural racism, and how women of color can support, mentor and develop others so everyone’s “light can shine”.

The kickoff by Kesha Carter was well received and punctuated by a presentation on structural racism presented by Candace Lucas, Executive Director of St. Joseph’s Neighborhood Center, later in the day. Candace educated participants on the work of REJI (Racial Equity and Justice Initiative) in Monroe County, which CCSI is a part of. Other presenters shared information on injecting more color into the arts, how to mentor women of color and how to be mentored, and intersectionality of color and other identities. During lunch, participants were delighted with musical entertainment by Daniel Ponder.

By the end of the summit, participants expressed feeling “full” and “refreshed”. The feelings of renewed sisterhood and a spirit of excitement around putting theory to practice were evidenced by the networking, chatter, initial collaboration of ideas and exchanging of business cards. The summit served as a platform to empower women of color to live intentionally, cultivate successful careers through community networking, and prepared women of color to thrive in any space they occupy.
Nancy Sung Shelton Graduates from University of Rochester's Community-Based Participatory Research Training Program and is Honored for Her Community Engagement
The University of Rochester Medical Center's Clinical & Translational Science Institute’s “Community-Based Participatory Research (CBPR) Training Program” aims to train community members and University of Rochester researchers in community-engaged research using CBPR principles. The course offers an introduction to CBPR principles from the foundations, to communication, funding, and sustainability. CCSI's Nancy Sung Shelton, Senior Consultant, Cultural Competency and Health Equity, was one of the 2019 graduates. The training is offered at no cost in and co-facilitated by com munity partners and University of Rochester researchers. Program participants partner to apply for pilot research funding.
2019 CBPR Graduates - L to R: Ruth Brooks-Ward, Angela Wollschlager, Dr. Kaydean Harris, Dr. Aparajita “Tuma” Kuriyan, Nancy Sung Shelton, Jean Clark, Alicia Evans, Dr. Alicia Bell, Carlos Santana, Dr. Allen Anandarajah, and Dr. Caroline Silva.
Through Nancy’s in-kind work in the community, her Community-Based Participatory Research (CBPR) team’s research proposal application was considered “highly meritorious” and received approval and funding from the CBPR Pipeline-to-Pilot grant through the Community Engagement function of the Clinical and Translational Science Institute (CTSI) review board. She and her team are excited to commence work on this project starting August, 2019 in partnership with St. Joseph Neighborhood Center, Anthony Jordan Health Center, and Medical Solutions, Inc. and many other community stakeholders.
CBPR Research Team from L to R:
Dr. Allen Anandarajah (Associate Professor of Medicine, University of Rochester School of Medicine and Dentistry, Division of Allergy, Immunology & Rheumatology),
Nancy Sung Shelton (CCSI Sr. Consultant, Cultural Competence & Health Equity), and
Angela Wollschlager (Medical Solutions, Inc., Community Outreach Lead and Patient Engagement Specialist)
Nancy was also honored for her community engagement, leadership and service at the 61st Annual Founders Day & Sojourner Truth Awards Scholarship Brunch on May 4th. This event is sponsored by the Rochester Genesee Valley Club of The National Association of Negro Business & Professional Women's Clubs, Inc. She is very humbled and honored to be recognized with others that she greatly admires and respects. 
Want to hear more? If you haven’t yet had the chance, we hope you’ll check out our Facebook page for more CCSI news and resources.