CCSI News and Updates
Anne L. Wilder
Coordinated Care Services, Inc.
In this month’s newsletter, we’re sharing news from several recent trainings and presentation on topics including:
  • Strengthening Clinical Supervision – Interview with Cheryl Martin on Clinical Supervision Foundations II, an OASAS training offering practical tools and strategies for meaningful clinical supervision.
  • Being More Inclusive in Work and Life A session led by Kesha Carter, Chief Diversity Officer, at the Rochester Business Journal Women's Leadership Summit. 
  • Building Resilience in Youth – A Community Conversation: A recent conversation led by Dr. Elizabeth Meeker at the United Way of Greater Rochester's Leaders United breakfast including local data on Adverse Childhood Experiences, and things all adults can do to help build resilience and lessen the impact of trauma on young people.
  • Thinking Beyond “Out of the Box” – A talk on Adaptive Leadership by Lenora Reid-Rose and Nancy Sung-Shelton at the National Federation of Families Annual Children’s Mental Health conference in Houston, Texas. 

Read more about these topics, along with other program updates and resources!
Strengthening Clinical Supervision
We sat down with Cheryl Martin , Integrated Health Trainer and Clinical Consultant, Practice Transformation, and asked her to share a little with us about her recent Clinical Supervision Foundations II training with the University of Pittsburgh Medical Center (UPMC) addiction treatment center in Jamestown, UPMC Chautauqua – UPMC Specialty Care Behavioral Health .
Cheryl Martin, MA, RN, Master CASAC
Integrated Health Trainer and Clinical Consultant
Practice Transformation
Coordinated Care Services, Inc.
What is Clinical Supervision Foundations II training?
It’s an OASAS mandated, 16-hour classroom training that gives clinical supervisors the tools they need to help them to provide meaningful supervision. It is a follow-up for clinical supervisors who have completed the 14-hour Clinical Supervision Foundations I course. It also meets the established OASAS Standards for CASAC renewal, and is necessary for those who wish to advance to a supervisory role.

I like that SAMHSA’s curriculum for this training covers various supervision models like motivational interviewing, cognitive-behavioral therapy, and many more. It’s respectful of the learners, giving them options to choose the models that fit best with their individual counseling styles. The training gives guidelines to help supervisors to assist supervisees with their professional development plans and offers many resources for supervisors for their own professional development plans. I also focus a lot on ways that supervisors can build relationships with their staff.

Why is it important that clinical supervisors participate in this training?
The role of clinical supervision in the quality assurance of program services is crucial. When clinical supervision is properly implemented, it improves client care, develops clinical skills, and improves the knowledge and professionalism of clinical personnel. It is critical in imparting and maintaining ethical standards in the addictions profession. Click here to continue reading.
Reflective Supervision Symposium

With sponsorship from CCSI, Greater Rochester Health Foundation , and New York State Association for Infant Mental Health , Rochester’s Early Childhood Development Initiative (ECDI) hosted a Reflective Supervision Symposium for leaders and supervisors of infant and young child serving agencies on October 19 th . ECDI is a broad-based coalition that supports developmentally-appropriate care and learning, parenting, and comprehensive support services for children prenatal through age 8. They aim to increase our community’s capacity to respond to infant and young children’s social-emotional needs, and they have been focusing on the necessity to build community wide, cross-sector infrastructure in Reflective Supervision/Consultation from the Infant and Early Childhood Mental Health Framework.

Reflective Supervision is the gold standard of support for staff across infant and young child serving disciplines, and it is increasingly being highlighted as a necessary requirement of fidelity and best practice in many Evidenced Based Practices. It is also a cornerstone of multi-disciplinary Infant and Early Childhood Mental Health practice. The full-day Symposium provided an opportunity for participants to lea rn, experience, reflect and think about Reflective Supervision in a variety of ways:
  • Presentation by keynote speaker, Gil Foley, who is a leader in the field of Infant Mental Health - Reflective Supervision;
  • Live demonstration of Reflective Supervision; and
  • Break-out group processing throughout the day, led by Reflective Supervisors.

Attendees are looking forward to convening again in November to discuss next steps for building capacity for Reflective Supervision in our community!
Steps to Being More Inclusive in Work and Life
The Rochester Business Journal (RBJ) fifth annual Women’s Leadership Summit brought together Rochester’s most influential leaders for career development, networking, and more. Kesha Carter, Chief Diversity Officer, spoke at the Summit about Steps to Being More Inclusive in Work and Life . Her workshop explored ways to break through barriers of inclusion and left attendees with real tools to fully integrate and appreciate the diverse cultures, backgrounds and perspectives within work and personal relationships. Check out Kesha on the cover of RBJ’s Path to Excellence , and starting on page 16, read more from Kesha about addressing unconscious bias. 

To learn more, please contact Kesha at
A Community Conversation About Building Resilience in Our Youth

Last month 's United Way of Greater Rochester Leaders United Community Conversation focused on how to address Adverse Childhood Experiences (ACEs) and what it means for our local community. Dr. Elizabeth Meeker, Director, Practice Transformation, started off the conversation, emphasizing the importance for youth to develop safe, stable and nurturing relationships; that support and coaching in trauma-responsive practices is key for those working with youth; and there are many ways we can all start today to make changes on the individual, program and systems levels to ensure we are supporting resiliency and recovery.

The panel included: Dwayne Mahoney, Executive Director,  Boys and Girls Clubs of Rochester , Lesli Myers, Ed.D., Superintendent,  Brockport Central School District , and LJ Shipley, MD, Pediatric Medical Director, Accountable Health Partners. They not only inspired us with the great work they are leading, but they also encouraged attendees to help build resilience in families early on, get youth connected to mental health services, and normalize that it’s okay to talk about mental health.

A key message – all adults can make a difference in enhancing resiliency among youth in our community – click here for more on ACEs and building resilience, or contact Dr. Meeker at .
Thinking Beyond "Out of the Box"
On November 2nd, Lenora Reid-Rose , Director of Cultural Competence and Diversity Initiatives, and Nancy Sung Shelton , Senior Consultant, Cultural Competence and Health Literacy presented on Adaptive Leadership: Thinking Beyond "Out of the Box" for the National Federation of Families for Children's Mental Health Annual Conference held in Houston, Texas.

To a standing room only crowd, they discussed how "thinking out of the box" celebrates efforts to push the norm and shift paradigms. But, what happens when there is no "box" - no existing framework or access to a point of reference? Adaptive decision-making that resonates and responds appropriately to the unknown and unexpected may be used when there is no “box”. Being culturally- responsive to the current and emerging trends of the people you serve (whether internal or external) requires a respect for acquired and established knowledge as the base for adaptive decision-making and the ability to be agile and incorporate this knowledge.

Adaptive leadership and decision-making, as a conceptual framework, is value-laden, inquisitive, and often stirs up people’s emotions, as distinguished from technical challenges that are often fixed with a leader’s own expertise and authority. Operating under the notion that “great leaders grow other great leaders” and functioning as a complex transaction between the leader and stakeholders, adaptive work is supported by the leader, but flourishes out of the effort of those impacted.

To mobilize and motivate internal and external stakeholders, adaptive leaders engage in the continual honing of their emotional intelligence; focus on justice within the organization; cultivate personal integrity, credibility, and mutual respect; employ cultural humility and authentically support and develop their stakeholders; and remain life-long learners. For more on Adaptive Leadership contact Lenora at .
Building Cultural Competency in Your Organization

On October 17th, Ibero American Action League hosted the 2018 Upstate Latino Summit. Lenora Reid-Rose , Director of Cultural Competence and Diversity Initiatives, sat among colleagues Elisa DeJesus (Ibero) and Steve Jarose (National Coalition Building Institute) on a distinguished panel of cultural competence subject-matter experts with Patricia Cruz-Irving (Vamos Public Relations) serving as the moderator. The topic of discussion was Building Cultural Competency in Your Organization. Lenora offered a globally accepted definition for cultural competence (CC) that recognizes that CC is "more than just a training." Additionally, she posed to the attendees to consider when engaging and serving others, "Who is advantaged when I work this way," and conversely, "Who is disadvantaged when I work this way?" Check out this video from the Summit to hear more from Lenora. To talk more about how you can build cultural competency in your organization contact Lenora at .
James Monfort
Manager of Financial Services, Senior Consultant
Center for Collaboration in Community Health
Coordinated Care Services, Inc.
Financial Services Update

Upcoming State Due Dates

November 29 th - 2017 County Allocation (CAT) Finalization (in ALFS)
December 15 th   - Update RMTS 2019 Q1 Roster
December 15 th - All 2018 Final Equipment Requests should be submitted to the Field Office
December 31 st  - 2018 Q3 Federal Medicaid Salary Sharing Cost Report

Congratulations to Sashanna Mitchell!
One of our CCSI's employees, Sashanna Mitchell, Program Associate – Special Projects, graduated from United Way of Greater Rochester’s African American Leadership Development Program (AALDP) on October 25th.
Sashanna with her parents, Jackie and Michael Campbell, and her husband Chaz Mitchell
AALDP is a unique development program that identifies, trains and promotes the placement of African Americans in policy-making positions at community organizations. Since 1992, the program has been positively impacting our community and strengthening Rochester's workforce by increasing the number and broadening the participation of African Americans in leadership roles in the Greater Rochester community. The connections, experience and relationships built throughout AALDP are invaluable to individuals, organizations and our entire community as we all come together to help Rochester thrive. Sashanna completed their nine full-day training sessions which focused on communication, leadership, decision-making, conflict resolution and board membership responsibilities.
Congratulations to CCSI Board Member Heidi Schult Gregory!
Heidi has been recognized by the NY Daily Record with a Leaders in Law Award , which are given to attorneys and firms “demonstrating professional accomplishment, exceptional character, integrity and ethics, and commitment to their clients and the community.” Heidi is the leader of the Harris Beach PLLC Health Care Industry Team and was recently named managing partner of the firm’s Rochester office. She has served on the CCSI Board of Directors since 2012.  
Heidi Schult Gregory
Harris Beach PLLC
Partnering with Families at School 17

As lead agency for the Enrico Fermi School 17 community schools implementation, CCSI works in partnership with students, families, teachers and the community to coordinate strategies for organizing the resources of the community around student success.  A community school is a place and a set of partnerships between the school and other community resources. The school is the hub of the neighborhood and access point to services that are custom-made to meet child, parent, family and community needs.

School 17 feels like a family because it is welcoming and helps families feel connected. There are many programs offered to students and parents through the school. Parents can attend trainings on a variety of topics important to them, such as how to improve communication with their children. Hear what parent Daisy Hospedales says is great and different about School 17 in her video.   
Celebrating Kim Wynn
Last month more than 75 family, friends, colleagues and community partners gathered to celebrate Kim Wynn, Navigator Program Manager. During her 16 years at CCSI, Kim has had a significant impact on our community, partnering with organizations across Monroe and Livingston counties and assisting individuals in getting access to the get healthcare coverage they need. 
Kim Wynn (third from the right) and her family members
Kim has been bravely battling a significant health issue for a number of years, which she has done with a level of perseverance and grace that has inspired us all. Her physicians have recommended that she take a permanent medical leave due to the taxing nature of her treatment. We thank Kim for all that she has done to support access to health insurance across the community. She will be deeply missed by her CCSI colleagues and community partners, but she promises to stay in touch! 
Want to hear more? If you haven’t yet had the chance, we hope you’ll check out our Facebook page for more CCSI news and resources.