CCSI News and Updates
Anne L. Wilder
Coordinated Care Services, Inc.
In this month’s newsletter, you’ll hear from Kesha Carter, CCSI’s Chief Diversity Officer, and Deborah Salgueiro, Associate Executive Director for NYCCP and Chief Operating Officer for Health Homes of Upstate New York (HHUNY).

We also share some important reflections from a recent conference Confronting Health Inequity: Let's Get Comfortable with Being Uncomfortable, which we partnered with NYAPRS and McSilver Institute to host in Albany earlier this month.

Through our collaboration with Formed Families Forward , we’ve been working on a new video training series which focuses on trauma sensitive approaches for home and school. We hope you’ll check it out!

As always, you’ll also find links to program updates, recent presentations, trainings and other resources we hope you’ll find helpful – including a recent webinar featuring practical ways of using data from your organization’s electronic health record to understand performance and inform practice.  
Kesha Carter
Chief Diversity Officer
Coordinated Care Services, Inc.
Eradicating Structural Racism and Creating a Culture of Inclusion

CCSI has not been quiet internally about the commitment to eradicating structural racism. The leadership team has also been very open to sharing that collectively, they did not know a lot about the ins and outs of formal Diversity & Inclusion work. They all agreed that it was necessary; not only to help the organization grow and prosper, but also to allow employees to be the best at what they do for the organization, for their families/friends and for the community. All of these sentiments and commitments are what attracted me to the Chief Diversity Officer position at CCSI.
My name is Kesha Carter, and I began working at CCSI on April 30, 2018 as the Chief Diversity Officer. Due to my multi-year history working as a Diversity & Inclusion practitioner at both Paychex and Excellus BCBS, I immediately recognized the potential for amazing Diversity & Inclusion work following conversations with the leadership team at CCSI. Click here to continue reading.
Deborah Salgueiro, MSW
Associate Executive Director / NYCCP
Chief Operating Officer / HHUNY
Welcome, Deborah Salgueiro!

We are pleased to announce that Deborah Salguerio, MSW, joined us in March, serving in her new roles as the Associate Executive Director for the New York Care Coordination Program (NYCCP) and Chief Operating Officer for Health Homes of Upstate New York (HHUNY) . Deborah brings with her a 25-year career with the Department of Veterans Affairs (VA) where she served in a variety of leadership roles including: Chief Consultant for Care Management and Social Work, Medical Center Director, Chief of Social Work and Director of Home Based Primary Care. We sat down with Deborah and asked her to share a little about her background, her vision for HHUNY, what makes HHUNY unique, and how HHUNY impacts service outcomes for its members. 
How has your VA experience influenced your vision for HHUNY?
One of the hallmarks of the VA Healthcare System is its focus on treating “the whole person” including physical and mental health, as well as recognizing the role that social determinants of health play in the lives of Veterans.  In addition to healthcare, the VA has invested significant resources in homeless programs, supported housing, support for Veterans engaged with the justice system, home based services and vocational rehabilitation/supported employment. These resources have been key to supporting returning service members and their families.   Click here to continue reading.
Confronting Health Inequity: Let's Get Comfortable with Being Uncomfortable
In partnership with New York Association of Psychiatric Rehabilitation Services, Inc. (NYAPRS) and McSilver Institute For Poverty Policy and Research , Lenora Reid-Rose , Director of Cultural Competence and Diversity Initiatives, and Nancy Sung Shelton , Senior Consultant from CCSI’s Cultural Competence Team, were instrumental in shaping the “Confronting Health Inequity: Let’s Get Comfortable with Being Uncomfortable” conference held in Albany on July 18, 2018.

The harsh realities of racism are:
Racism defined! Prejudice, discrimination, or antagonism directed against someone of a different race based on the belief that one's own race is superior.

Racism kills ! Racism is action and inaction, intentional and unintentional, overt and covert. Racism is killing, but it is also letting people die.

Racism oppresses! “Racism oppresses its victims, but also binds the oppressors, who sear their consciences with more and more lies until they become prisoners of those lies. They cannot face the truth of human equality because it reveals the horror of the injustices they commit.” Alveda King

Racism costs! “Eliminating health disparities for minorities would have reduced direct medical care expenditures by $229.4 billion for the years 2003-2006” in the US. Thomas LaVeist, PhD, The Economic Burden of Health Inequalities in the United States

Serving as the conference’s keynote speaker and setting the tone for the day, Dr. Ruth Shim , Luke & Grace Kim Professor in Cultural Psychiatry, Associate Professor, Department of Psychiatry & Behavioral Sciences, University of California, Davis, focused on racism as a social determinant of health, including mental health, as it greatly engenders systemic inequities and disparities that impact quality of life and mortality. Dr. Shim advised that disparities in mental health, “have everything to do with the distribution of money, power, and resources which are determined by policy decisions.” The results of these decisions often result in racism, oppression, health disparities and inequities. Click here to continue reading.
Elizabeth Meeker, PsyD
Practice Transformation
New Video Training Series on Trauma Sensitive Approaches for Home and School
CCSI recently worked with Formed Families Forward to create a video training series about trauma sensitive approaches for home and school. The series sets the stage for deeper learning and practice, and each video is less than 10 minutes.
Click below for a brief overview of what viewers will learn from each video:

The videos can be found on the Formed Families Forward YouTube channel . A set of one-page fact sheets that accompany the videos will be available in August, so stay tuned to our next newsletter where we’ll share those fact sheets. For more information about trauma-sensitive approaches, contact Elizabeth Meeker, PsyD, Director, Practice Transformation at
Collaborating to Build Resilience: Using Local Childhood Adversity & Youth Risk Behavior Data to Identify Community-Level Moderators

CCSI’s Elizabeth Meeker, PsyD , Director, Practice Transformation and Briannon O’Connor, PhD , Associate Director, Center for Collaboration and Community Health, presented last week at the Philadelphia Trauma Training Conference on the exciting work taking place in Monroe County to mobilize cross-system partnerships to address the impact of trauma. They presented an analysis of the Youth Risk Behavior Survey (YRBS) which included adolescents’ self-report of Adverse Childhood Experiences (ACEs) and risk behaviors as well as potential assets which may mitigate the negative long-term impact of ACEs. Participants were then lead through a strategic planning approach to consider how to utilize data to move towards community-wide intervention to promote resiliency factors. For more detail, click here to view their presentation , and read our March newsletter where we highlighted this important work. Visit our website for the latest information or contact Dr. Meeker and Dr. O’Connor
James Monfort
Manager of Financial Services, Senior Consultant
Center for Collaboration in Community Health
Coordinated Care Services, Inc.
Financial Services Update

Funding may be available to help recruit clinicians to your site – If you are an agency that is looking to expand your team, then applying to become an NHSC Approved Site may be an option for you. Applications are being accepted up to August 14 th and funding may be available to use for the above-mentioned reasons. If you are interested visit for more details on who qualifies, and how to fill out an application if you do qualify.

Motivational Interviewing Training Series - "The Spirit & Skills of MI"
with Cheryl Martin

(CEU and CASAC credits available through this training series)

Over the past few years there has been increased attention on Motivational Interviewing as an evidenced-based practice that supports both engagement and change. MI is a “way of being with others” that can strengthen relationships and open the door to behavior change. MI is collaborative and empathetic, while recognizing and honoring the autonomy of every individual. When the spirit and skills of MI are fully embraced, safety and trust can grow. The person receiving MI is viewed as the expert about her/himself and it is the counselor’s responsibility to evoke and listen deeply to the ideas and beliefs of that person, because it is their perspective and values that will support the change that is being sought.

Click on the link below for more details and to register:

The Consortium on Trauma, Illness, and Grief in Schools (TIG) Launches New Expansion

In our April newsletter , we shared how The Consortium on Trauma, Illness, and Grief in Schools (TIG) is helping schools and communities by growing a consortium of training, support, and resource services to assist schools in responding to the emotional needs of children, teachers, and other school personnel. TIG has recently kicked off new expansion efforts with Wayne-Finger Lakes (W-FL) BOCES and the Genesee Valley Education Partners (GVEP). 

Training for over 40 new districts will commence in the 2018-19 school year, but W-FL staff have already initiated a summer series of the TIG Core Curriculum, allowing nearly 50 BOCES staff to experience the five-day series over the course of two weeks. These staff members will be prepared to enhance W-FL BOCES own practice and infrastructure, while allowing them to support their component districts as they also begin to be TIG Trained. Click here to continue reading.
David Wawrzynek, MS, MBA
Senior Consultant
Center for Collaboration in Community Health
Coordinated Care Services, Inc.
July Center Webinar - Using EHR Data to Monitor Results and Inform Practice
As we move forward towards Value Based Payments the need to understand our organization's performance will intensify. Unfortunately, many of us fail to fully utilize the data that we generate every day in our electronic health records. This webinar will show practical examples of how you can leverage your data using simple reports and tools to start down the path of becoming a data informed organization.
Want to hear more? If you haven’t yet had the chance, we hope you’ll check out our Facebook page for more CCSI news and resources.