CDS Receives Top Service Award
Many companies claim they have the "Best service in the business," but few have a way to measure customer satisfaction. CDS Office Technologies uses the Net Promoter Score system that allows capturing feedback after every service call.
C
DS is proud to announce a score of 93.58 for the year 2019
. The Net Promoter Score system, defines a NPS score of 70 or greater as "World Class."
Net Promoter Score is the worldwide standard for measuring customer satisfaction. The average U.S. company has a Net Promoter Score of 30.
See NPS Ranking Results
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Taking Care of Your Business!
So where is the best place to spend your company's technology budget this year? Security. That's right, security! Why? Because many businesses are vulnerable to an attack due to lack of procedural and environmental security precautionary measures.
Don't think it won't happen to you. It probably will. More than one in five small businesses reported a data breach within the past 24 months. And, 41% of those said that a data breach cost them more than $50,000 to recover.
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Konica Minolta Announces Digital Press
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Panasonic TOUGHBOOK 31 EOL
Please be advised that Panasonic is initiating the end of sale process for the TOUGHBOOK 31.
CDS is required to place final purchase orders by April 17, 2020, with any orders after that date filled based on availability while supplies last.
Per the attached bulletin, Panasonic will offer spare parts for 7 years from the end of sale.
Technical support will continue to be available, at no cost, for the lifetime of the product. The Toughbook CF-33 is the recommended fully rugged replacement laptop option.
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Lexmark Delivers A3 MFPs for Medium-Sized Workgroups
Lexmark announced the expansion of its A3 product line of devices with the availability of two new MFPs, the Lexmark CX920de and the Lexmark XC9225. These new devices are designed to bring enterprise-level features and performance to the entry A3 market.
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New Employees 
Toby Howard, MFP Field Service Technician, Champaign, IL
Janette McConnell, Inventory Control Specialist, Springfield, IL
Dee Phongsavanh, Sales Representative, St. Louis, MO
Jacob Dyer, Sales Representative, Peoria, IL
Christy Boehler, IT Customer Service Representative, Springfield, IL
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Customer Kudos 
Will Johnston, t
hank you for finding an alternative way to get us up and running when Charter was not cooperating.
Words cannot describe how thankful we are for you.
Thank you again for everything!
Jackie C.
United Hebrew Congregation
St. Louis, MO
___________________________
Zach Hamilton is awesome to work with and to help solve our problems.
He is a very good asset for your company and very professional.
KEEP HIM!!!!!
Scott H.,
Vice President
Harris Companies, Inc.
Atwood, IL
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In Memoriam
 Inventor of the Laser Printer Passes Away
Gary Starkweather (pictured), who invented the laser printer in defiance of his corporate boss at Xerox, making the direct printing from computer terminals possible in homes and offices, died Dec. 26 at a hospital in Orlando. He was 81.
It took some persuasion before corporate executives gave the green light to the laser printer, which finally hit the market in 1977. The Xerox 9700 became one of the most successful products in the company's history, making it possible to print directly from computers and leading to a revolution in printing technology.
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Color World of Printing
Call Color World of Printing today 217-753-1049 or visit us on the web www.colorworldofprinting.com for all your printing needs (large or small) and direct mail campaigns.
Full color offset, high-speed digital presses, specialty items and a full-service graphic design and support team. |
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Bloomington Champaign Chicago Marion Peoria Quincy Springfield St. Louis
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CDS Office Technologies | 800-367-1508
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Copyright © 2020 CDS Office Technologies. All Rights Reserved.
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