Monthly Newsletter
      February 2020
CDS Receives Top Service Award
Many companies claim they have the "Best service in the business," but few have a way to measure customer satisfaction. CDS Office Technologies uses the Net Promoter Score system that allows capturing feedback after every service call.

C DS is proud to announce a score of 93.58 for the year 2019 . The Net Promoter Score system, defines a NPS score of 70 or greater as "World Class."  

Net Promoter Score is the worldwide standard for measuring customer satisfaction. The average U.S. company has a Net Promoter Score of 30. 
See NPS Ranking Results
In This Issue
Taking Care of Your Business!

So where is the best place to spend your company's technology budget this year?  Security.  That's right, security!  Why? Because many businesses are vulnerable to an attack due to lack of procedural and environmental security precautionary measures.

Don't think it won't happen to you.  It probably will.  More than one in five small businesses reported a data breach within the past 24 months.  And, 41% of those said that a data breach cost them more than $50,000 to recover.

Konica Minolta Announces Digital Press

Konica Minolta Business Solutions U.S.A., Inc.  announced the official launch of the  MGI JETvarnish 3D One , a simple, compact and affordable digital embellishment press that provides sensory print applications for printers of every size.
Panasonic TOUGHBOOK 31 EOL 

Please be advised that Panasonic is initiating the end of sale process for the TOUGHBOOK 31.

CDS is required to place final purchase orders by April 17, 2020, with any orders after that date filled based on availability while supplies last.

Per the attached bulletin, Panasonic will offer spare parts for 7 years from the end of sale.  Technical support will continue to be available, at no cost, for the lifetime of the product.  The Toughbook CF-33 is the recommended fully rugged replacement laptop option.
Lexmark Delivers A3 MFPs for Medium-Sized Workgroups

Lexmark announced the expansion of its A3 product line of devices with the availability of two new MFPs, the Lexmark CX920de and the Lexmark XC9225. These new devices are designed to bring enterprise-level features and performance to the entry A3 market. 

New Employees   View our profile on LinkedIn

Toby Howard, MFP Field Service Technician, Champaign, IL
Janette McConnell, Inventory Control Specialist, Springfield, IL
Dee Phongsavanh, Sales Representative, St. Louis, MO
Jacob Dyer, Sales Representative, Peoria, IL

Christy Boehler, IT Customer Service Representative, Springfield, IL  
Customer Kudos    Like us on Facebook

Will Johnston, t hank you for finding an alternative way to get us up and running when Charter was not cooperating.
Words cannot describe how thankful we are for you.
Thank you again for everything!
Jackie C.
United Hebrew Congregation
St. Louis,  MO  

Zach Hamilton is awesome to work with and to help solve our problems.
He is a very good asset for your company and very professional.
Scott H.,  Vice President
Harris Companies, Inc.
Atwood, IL 
In Memoriam    

Inventor of the Laser Printer Passes Away

Gary Starkweather (pictured), who invented the laser printer in defiance of his corporate boss at Xerox, making the direct printing from computer terminals possible in homes and offices, died Dec. 26 at a hospital in Orlando. He was 81.

It took some persuasion before corporate executives gave the green light to the laser printer, which finally hit the market in 1977. The Xerox 9700 became one of the most successful products in the company's history, making it possible to print directly from computers and leading to a revolution in printing technology.
Fit Facts
Color World of Printing 

Call Color World of Printing today 217-753-1049 or visit us on the web for all your printing needs (large or small) and direct mail campaigns.

Full color offset, high-speed digital presses, specialty items and a full-service graphic design and support team.