July 12, 2017

Agency-centered Training - 4 CEUs and up
  • Quality Management Program
  • Complaint, Incident, Occurrence, Grievance Log
  • Provision of Skilled Care & Services
  • Annual Evaluation

The first portion of the course will be similar to what you're used to: PowerPoint presentation with discussion, sample deficiency lists to illustrate how the surveyors interpret rules and regulations, and 
exercises that demonstrate how the information can be applied in the real world. 

During the second portion, we will review the applicable agency process with you and discuss steps you can take to streamline or improve the particular process.

For example, in the Complaint and Incident Processing course, Jennifer will review the agency's complaint and incident logs with all attendees, pointing out areas of concern, while also coaching attendees on how make improvements in their complaint and incident processing. Think of it as getting a 2 for 1: Mandatory CEUs plus a focused, mini-mock survey!

All hybrid courses are conducted onsite, at the agency's office at a mutually convenient time. Rates vary so please call. In general, 4 hours/CEUs for the first agency attendee: $500

Register today so we can contact you for an onsite appointment!



Laura, former CDPHE Surveyor and Case Manager, assisted in developing training for HCBS teams. She also was responsible for completion of initial, recertification and complaint surveys. As such, she trained new surveyors on the HCBS EBD program as well as the IHSS program.  Contact Laura Neill anytime at or (720) 984-7628

Jennifer Windram, RN, BSN worked as a home health surveyor with the Colorado Department of Public Health and Environment (CDPHE) for six years.  She is well versed in both the federal (CMS) regulations and state licensure rules, and has extensive knowledge of the requirements for a successful quality management program. Contact Jen anytime at or (720) 530-0470.

Course Schedule

2-day, Basic 8-hour Administrator Course with Connie is August 2 & 3, 2017, 10 am to 3 pm in Aurora.   Register here.

Your feedback is invaluable for improving course content and delivery methods.  Let us know your thoughts today!  

Kind regards,

Connie McWilliams, 
Founder & President
(303) 548-4310 ~