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CIE PARTNER MEETING RECAP
Hi CIE Partners,

Happy Spring! Thank you all for joining us at the CIE Partner Gathering on Thursday, March 24, 2022.

During the meeting, partners participated in an exercise called: I Like, I Wish, I Wonder to help us collect feedback on the current CIE bi-directional referral process. Find feedback from partners and direct referral resources below.
Feedback Summary

What's happening with referrals that are sent to partners?

  • "Overwhelming to find referrals"
  • "After sending the referral, I did not hear back from anyone"
  • "The referral doesn't change the status even if I know there has been movement"
 
I like:
  • "The online service directory"
I wish:
  • "Finding Resources was easier"
  • "I knew the qualification before sending the referral"
 I wonder:
  • "If service suggestion can be matched with client data"
  • "What’s required of the client?"
  • "Who the referral was assigned to"
What's happening with referrals that partners are receiving?

  • "Receiving lots of ineligible clients"
  • "I love seeing the outcome of the referral"
  • "I like following the client’s journey getting services"

I like:
  • "The process is straightforward"
  • "I was able to reach out to the CIE team for support"
I wish:
"We didn't get ineligible clients"
 I wonder:
  • "What other services the clients I serve are accessing"
Direct Referral Resources
Have a fantastic month!

Karis, Alana, Rox, Tanissha, Nakisha and Aidee

MEETING SLIDES



ANNOUNCEMENTS
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What's New?
  • Live Now: New CIE User Training
  • Live Now: Pop-Up Surveys to collect feedback on dashboards, client profiles, referral search page, and alerts

SYSTEM UPDATES
What's going on?
Restored:
Taxonomy Search

Under repair:
Updating a New Authorization

Under construction:
Knowledge base
CIE Monthly Orientation Meetings
When: April 12, 2022
Time: 9:30 AM- 10:30 AM
Purpose: Support New Partners with onboarding
Register to attend.
CIE CALAIM PROVIDER PILOT WORKGROUP
A 3-month pilot with 5 meetings supporting the adoption of CIE to enhance your CalAIM services.

Meeting Dates and Times:
  • April 20, 2022, from 2:00 pm- 3:00 pm
  • May 11, 2022, from 12:00 pm-1:00 pm
  • June 7, 2022, from 1:00 pm-2:00 pm
  • June 29,2022 from 2:00 pm- 3:00 pm
OTHER UPCOMING MEETINGS
  • Monthly CIE Training and Office Hours, April 13, 2022 from 9:00 am to 10:00 am. Join via zoom.

  • CAFA Workgroup, April 15,2022 from 9:00 am-10:00 am. Register here.

  • Standing CIE Partner Meeting, April 28, 2022 from 9:00 am-10:00 am. Register here.
STAY CONNECTED