Thank you to everyone who attended our monthly partner gathering, the CIE Team appreciates your continued presence and partnership. Here is everything we covered:

Honoring & Celebrating:

Spotlight: Suicide Prevention Training Opportunities

Skylar Hughes, SPC Training & Outreach Manager at CHIP joined us and walked us through the following training opportunities:

QPR Training​

• 1.5–2 hour evidence-based gatekeeper training ​
• Learn to recognize warning signs and respond to someone in crisis ​
• Teaches participants how to Question, Persuade, and Refer ​
• Available virtually or in person ​
• Appropriate for staff, volunteers, and community members ​
• Offered free of charge through the County of San Diego and CHIP ​
• Individuals can attend scheduled trainings or organizations can request a private training for their team.​

​QPR Training​ for First Responders

• Specialized Gatekeeper Training​
• Tailored for public safety roles ​
• Addresses real-world response situations ​
• Focus on immediate intervention & referral ​
• Best for: Law enforcement, fire, EMS, dispatch​

ASIST (Applied Suicide Intervention Skills Training​) Training

• Two-day, interactive suicide intervention workshop (15 hours) ​
• Teaches participants to recognize suicide risk and support safety planning ​
• No prior experience or formal training required ​
• Suitable for professionals and community members alike ​
• Offered free of charge; $20 refundable deposit required ​
• Conducted in person due to its interactive format ​
• Organizations can partner with SPC to host trainings for staff and community members​

LGBTQIA+ Safer Spaces Training​

• Builds affirming environments ​
• Reduces stigma & barriers to care ​
• Strengthens culturally responsive support ​
• Best for: All service systems & frontline staff​

CIE Closed-Loop Referral Reminders

The way partners interact with the CIE Partner Community is crucial to the overall care coordination efforts of the network. To continue driving platform engagement, CIE partners can now expect:



Closed-Loop Referral Reminders

How? Automated email communications (see sample email below).

Who is Impacted? Referral Managers and Care Coordinators who have been assigned Closed-Loop Referrals

Why? To remind and encourage partners to take action on Pending and/or Open referrals.

These alerts will be coming from ciehelpdesk@211sandiego.org

CIE Closed-Loop Referral Opportunities

San Diego PACE, Chula Vista

San Diego PACE, El Cajon

San Diego PACE, San Ysidro

San Diego PACE, Vista

These services offers a specialized health plan exclusively for adults who have significant health care needs and face a heightened risk of nursing home placement. The provide and coordinate a full range of services to help medically and physically challenged older adults to continue living safely in the community and delay nursing home placement.

Services Include:

• Adult Day Center

• Primary medical care including specialty care services

• Nursing care

• Behavioral health services including psychiatry

• Dental services

• Optometry services

• Podiatry

• Prescription medications

• Emergency services

• Social services

• Personal care

• Physical, occupational, and speech therapy

• Dialysis

• Nutritional meals and snacks

• Group and recreational activities

• Durable medical equipment

• Transportation to and from all healthcare appointments

*Services covered are in accordance with the individualized care plan and must be approved by the San Diego PACE team. Most participants who have both Medicare and Medi-Cal pay nothing more for the program. Eligible persons who are not Medi-Cal and/or Medicare eligible may elect to pay privately for PACE enrollment.

What does San Diego PACE need to accept and process a Closed Loop Referral?

1. Meet the 4 qualifications

• Be 55 years of age or older
• Live within our service area zip codes
• Determined to meet nursing facility level of care by the California Department of Health Care Services.
• Have the ability to live safely in the community with the assistance of San Diego PACE services.
• For full coverage benefits through Medi-Cal, our PACE Eligibility Department can support with Medi-Cal applications

2. Have a discharge plan established and be available to complete an in‑home assessment conducted by PACE staff in their residence.

3. Complete the CIE client profile with the following info:

• Client demographics
• Primary language
• Housing type
• MediCAL CIN #
• Health insurance type & provider

Medicare ACCESS Program: Provides eligible Medicare beneficiaries with AI-supported care management and a dedicated care team. Services include care management, medication management, care coordination with healthcare providers, and support addressing health-related social needs.

Referred members are enrolled in Flora, an AI-powered care management program designed to identify member needs, detect potential risks, and support timely outreach. The Care Team works with members to coordinate with existing providers, connect to needed resources, and help ensure Medicare benefits are fully utilized.

Who is eligible? 

• Must be 65 years or older and enrolled in Medicare Part A/B and have two or more chronic conditions (e.g. hypertension, diabetes, CKD, or behavioral health conditions)
• Serves San Diego and Imperial Counties.

Interested in a demo of this AI-powered feature?

Visit: https://pairteam.com/demo

Streamlining Your Service Update Requests

To update their service listings, 211/CIE Partners now have access to:

• Updated layout with clearer field descriptions
• Guided flow for partners to submit Service Update Requests
• Guided flow for partners to submit New Service Listing Requests

Ready to get started?

Already have an account? Sign in to the Partner Community Portal to review your profile, submit updates, or add new services.

Don’t have an account? Request a Login to access the Partner Community Portal.

Get Support

Need help with updates or portal access?

Schedule time with the Resource Team here

Questions? 

Contact the Resource Team by email at resourcecenter@211sandiego.org

Check out this guide for step-by-step instructions on how to navigate your Partner Community portal!

CIE Partner Network Gatherings:

 Each month, we may dive into the latest technology projects, elicit feedback on the platform’s care coordination tools, or spotlight programs and supports for unique populations. The partner gathering is a space to engage with peers across our shared network.

Next Gathering: July 23, 2026, 9:00 am

Previous Meeting:

On-Going CIE Resources

Meet with Partner Engagement Team

Self-Paced Training Opportunities

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