CIE Partner Connection

May 2026

CIE Platform Announcement

The way partners interact with the CIE Partner Community is crucial to the overall care coordination efforts of the network. To continue driving platform engagement, CIE partners can now expect:

Closed-Loop Referral Reminders

How? Automated email communications (see sample email below).

Who is Impacted? Referral Managers and Care Coordinators who have been assigned Closed-Loop Referrals

Why? To remind and encourage partners to take action on Pending and/or Open referrals.

These alerts will be coming from ciehelpdesk@211sandiego.org

If you have any questions about an email you receive from us please contact us via our helpdesk.

CalFresh Awareness Month & Resources

Recent changes enacted through House Resolution 1 (H.R. 1) will affect CalFresh access for some qualified noncitizens. As a result, a portion of individuals previously eligible for food benefits will no longer meet program requirements.

To support partners and community organizations in communicating these changes, CDSS has released two new outreach materials:

Partners are encouraged to share these outreach tools broadly with the communities they serve.

For questions, please contact: HR1AdvisoryGroup@dss.ca.gov

A CalFresh Noncitizen Eligibility Flyer

A Frequently Asked Questions (FAQ) document

County of SD: CalFresh Changes

Tip 1: CIE partners can login to the Partner Community & pre-screen their clients for CalFresh?

Here is how you do it:

1. Search for and click into your client's CIE profile

2. Navigate to the "Questionnaires" Tab to find "Create Screening" option

3. Select CalFresh Prescreening option to begin

Tip 2: CIE Partners can send a closed-loop referral to 211 San Diego's CalFresh Enrollment Team.

Why?

To connect your client to over-the-phone CalFresh application support. Enrollment Specialists follow the status of the client's application and communicate updates with them throughout the application process.
The referral sender (you) receives an outcome for the referral. This provides visibility on whether the client received services or not.

For more information on 211 San Diego's CalFresh Enrollment Services, click the referral card below:

Need a refresher on sending Closed-Loop Referrals?

Watch this 2-minute tutorial:

Additional Resources

CIE Partner Program Highlight

2026 Champion Scholars Scholarship

This scholarship supports San Diego students entering or currently enrolled in college or trade school and are committed to their education, leadership, and community. Selected scholars receive financial support, mentorship, and recognition at our annual community celebration.

To apply, download the application below and complete it digitally or by hand.

Submit all required materials as one PDF to residentservices@cityheightscdc.org.

Include “Attn: City Heights CDC Community Development Champion Committee” in the subject line.

Applications close Friday, June 5, 2026 at 5:00 PM.

Download Application Here

CIE Partner Program Highlight

County Medical Services Program

Community Listening Session

Your Input is Needed!

Join the Community Listening Session on Tuesday, May 26 at 5:30PM to share your voice on the County Medical Services Program, which provides essential health care for low income adults who don't qualify for Medi-Cal.

CIE Partner Network Gathering

Each month, we may dive into the latest technology projects, elicit feedback on the platform’s care coordination tools, or spotlight programs and supports for unique populations. The partner gathering is a space to engage with peers across our shared network.

Next Gathering: May 28, 2026, 9:00 am

211 Resource Database:

How to List & Update Your Services

Once you have a user login, you can sign in to update, activate, or de-activate your service listings at any time. Services must be updated at least once a year – but please submit changes as frequently as needed.

How it Works:

Request a login
If you already have Login, Sign In Here

Review your profiles
Make an update or add a new service

Schedule Time with the Resource Team (Select the option for "Anyone" from the dropdown)
Email resourcecenter@211sandiego.org with questions

Check out this guide for step-by-step instructions on how to navigate your Partner Community portal!

Celebrations and Observances

Learn more about Mental Health Awareness Month Here
Find: 211 San Diego Database Resources Here

Learn more about AAPI Heritage Month Here
Find local events celebrating AAPI Here

Learn more about Jewish Heritage Month here
Find local events celebrating Jewish American History

Not only do we pause on Memorial Day (May 25) to remember the sacrifice and service of those who gave all, but the month also marks several other military anniversaries and events, including Military Spouse Appreciation Day and Armed Forces Day.

Learn more Military Appreciation Month here
Check out USS Midway Events in San Diego here

211 San Diego Community Calendar

211 San Diego has an upgraded Community Calendar where you can share your events for free.

To start submitting events, you must first create an account. Events that align with the inclusion requirements will be published.

Submit Your Event

Browse Events

CIE Office Hours

Book a meeting with the CIE Team!

Need a refresher on what CIE is and its functionality?
Interested in getting more referrals for your services?
Want to send direct referrals to other service providers?
Want a one-on-one call with our team to learn more about how you can leverage or expand the use of CIE?

Hours: 8:00 a.m. - 4:30 p.m., Monday-Friday.

Live Support: Office Hours

Email: ciehelpdesk@211sandiego.org

Live Support

Training