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To: CLA Mayor-City Council-County Commissioner Caucus & Partners
From: Tim Barnes | CLA President
Re: CLA Partner Spotlight: CLA Partner responses to Coronavirus Pandemic
Please see below additional information provided by CLA partners the steps their companies and industries are taking in your communities to address the unfolding coronavirus pandemic. For more information please contact the appropriate person listed below.
Wells Fargo
COVID-19 information center
Protecting you and your finances during the rapidly evolving coronavirus (COVID-19) situation is our top priority. You can count on us to continue to serve you and keep you informed. This hub is your source for up-to-date information about our business operations, with tools and resources to help you navigate the current environment. Our thoughts are with anyone affected by the coronavirus.
Important information and resources
Customer assistance
Wells Fargo is committed to helping customers experiencing hardships, including from COVID-19. If you're in need of assistance, visit our
Customer Service page, which also includes our contact information.
Stay connected 24/7 with mobile and online banking
- Bank online anytime: Check balances, pay bills, transfer money, set up alerts1, and more from your computer or mobile device
- Deposit checks by phone: Just snap a picture of the front and back to deposit endorsed checks with the Wells Fargo Mobile® app2
- Send and receive money: Use our mobile app to move money within minutes3 between friends and family with Zelle®
- Tap to pay: When you're out and about, you can safely pay in a touchless way with your digital wallet or contactless card
Learn more about these digital tools and features
Beware of scams
Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. Wells Fargo will never ask you for your personal information or log in credentials in an email or text message. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.
Learn more about avoiding scams
- We are open to serve you. Our branches, Wells Fargo Home Mortgage and Wells Fargo Advisors offices, and contact centers remain open. Use our locator to find branches, offices, and ATMs near you, including hours of operation and up-to-the minute operational status. Find Now
- Safety is our top priority. We have implemented enhanced cleaning procedures and installed hand sanitizers for both customer and employee use in all of our locations following CDC and public health guidance.
- Stay informed on how the financial markets are impacted by COVID-19 and other factors by following the Wells Fargo Investment Institute. Our strategists provide insights on the events moving the markets and how investors may want to respond. Read More
- Assisting our Communities. The Wells Fargo Foundation announced up to $6.25 million in donations to support domestic and global response to the COVID-19 and to aid public health relief efforts. The philanthropic funding includes $1 million for the National Centers for Disease Control and Prevention's Emergency Relief Fund and $250,000 to the International Medical Corps for their work in more than 30 countries. We will also donate up to $5 million at the local level to help address community-specific needs in the coming months.
- Information on COVID-19. For more details, visit the Centers for Disease Control and Prevention (CDC) website.
For more information: Marie Day | [email protected]
Pfizer
Pfizer Outlines Five-Point Plan to Battle COVID-19
Chairman and CEO Albert Bourla Calls on Biopharma Industry to Collaborate on Combatting the Global Pandemic
NEW YORK, March 13, 2020- Pfizer today issued a five-point plan calling on the biopharmaceutical industry to join the company in committing to unprecedented collaboration to combat COVID-19.
Dr. Albert Bourla, Chairman and CEO, made the following statement:
"In this troubling time, Pfizer is committed to doing all we can to respond to the COVID-19 pandemic. Many companies, including Pfizer, are working to develop antiviral therapies to help infected patients fight this emerging virus as well as new vaccines to prevent infection and halt the further spread of this disease. Pfizer is working to advance our own potential antiviral therapies and is engaged with BioNTech on a potential mRNA coronavirus vaccine. We are committed to work as one team across the industry to harness our scientific expertise, technical skills and manufacturing capabilities to combat this evolving crisis."
Pfizer is making five promises that will help scientists more rapidly bring forward therapies and vaccines to protect humankind from this escalating pandemic and prepare the industry to better respond to future global health crises.
1. Sharing tools and insights: With very little known about this virus, many are working to develop cell-based assays, viral screening, serological assays, and translational models to test
potential therapies and vaccines. Pfizer is committed to making the vital tools we develop available on an open source platform to the broader scientific community and to sharing the data and learnings gained with other companies in real time to rapidly advance therapies and vaccines to patients.
2. Marshalling our people: Human capital is our most valuable resource. Pfizer has created a SWAT team of our leading virologists, biologists, chemists, clinicians, epidemiologists, vaccine experts, pharmaceutical scientists and other key experts to focus solely on addressing this pandemic. This team is applying their passion, commitment and expertise to a single focus of accelerating the discovery and development process that will deliver therapies and vaccines to patients as soon as possible.
3. Applying our drug development expertise: Many smaller biotech companies are screening compounds or existing therapies for activity against the virus causing COVID-19, but some lack the experience in late stage development and navigating the complex regulatory systems. Pfizer is committed to sharing our clinical development and regulatory expertise to support the most promising candidates these companies bring forward.
4. Offering our manufacturing capabilities: Once a therapy or vaccine is approved it will need to be rapidly scaled and deployed around the world to put an end to this pandemic. As one of the largest manufacturers of vaccines and therapeutics, Pfizer is committed to using any excess manufacturing capacity and to potentially shifting production to support others in rapidly getting these life-saving breakthroughs into the hands of patients as quickly as possible.
5. Improving future rapid response: Finally, to address future global health threats, Pfizer is reaching out to federal agencies including NIH, NIAID and CDC to build a cross-industry rapid response team of scientists, clinicians and technicians able to move into action immediately when future epidemics surface.
"In recent years, the biopharmaceutical industry has brought forward some of the most impactful medical breakthroughs known to society, from therapies for HIV and cancer that have extended millions of lives to novel gene therapies that are seeing cure-like outcomes for some the most devastating rare diseases," said Albert Bourla. "Pfizer calls on all members of the innovation ecosystem - from large pharmaceutical companies to the smallest of biotech companies, from government agencies to academic institutions - to commit to work together in addressing this dire crisis. With our combined efforts we know that there is no health challenge that we cannot overcome."
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Target
The first is
the letter our CEO, Brian Cornell, shared this week with guests about the Coronavirus and the steps we're taking to prioritize the health and safety of our employees and customers. The second is the changes we've made to our time-off policy. We're building from a strong foundation of programs and offerings to help our employees take care of themselves and their families. Given the unprecedented nature of this situation, we'll be extending several benefits to help all employees navigate the coronavirus:
- Absenteeism policy - we've waived it to support employees who may be unable to work because of school or daycare closures, or who stay home due to flu-like symptoms.
- Quarantine pay - in the case of employees being placed under mandatory quarantine, we'll provide 14 days of pay.
- Confirmed illness pay - if employees contract the coronavirus, we'll provide 100% pay for up to 14 days.
We also know how important it is to provide care for families. Employees can use existing resources, including:
- Paid family leave and backup day care for eligible employees.
- Virtual medical visits, which are free and can help determine when it makes sense to see a doctor.
- Team Member Giving Fund, which can be used by employees and their families if faced with unavoidable financial hardship.
Finally, I have an ask for you.
We are seeing increasing challenges to our operations under the current circumstances via the new executive orders. A coordinated approach with the state government would be appreciated. Although well intentioned, local ordinances are popping up with little or no notice and are often difficult to interpret. We need grocery stores to remain open to fill needs of the community. Here are some items we would like avoided.
- Limiting product categories of what we can/can't sell: People are coming to us to buy food, essentials and other items like books and electronics to entertain their kids while they're not in school. It will take more manpower capabilities than we have today to cordon things off and prevent people from buying. We are at peak right now and can't risk the fine balance to the system at the moment. Our on own, we have limited quantities for high demand items to make sure we have the capacity to fill the needs.
- Social distancing of guests: We have instituted social distancing in our stores. Team members are allowed to wash their hands as frequently as they want and support their choice to keep a physical distance from other team members or guests. We don't have the manpower and ability to be responsible for how our guests practice their own social distancing in our stores. Leaders in store support physical distance by:
- Having team members stock in different aisles and staggering advocates every other lane.
- Limiting the number of team members unloading a truck.
- Completing interviews, meetings, reviews, etc. in larger spaces (e.g., training room).
- Limiting large group meetings.
- Staggering team member rest breaks and meal periods within wage and hour compliance guidelines.
- Keeping cleaning supplies on hand to allow ongoing cleaning and wipe downs.
- Not holding guests phones or personal devices.
- Truck and transport limits - We are seeing limits on times trucks can deliver and limited access to areas. To keep up with the demand, we need to be able to allow our team members and our trucks with goods the ability to access our stores. In some jurisdictions, the city rules are different than the county. We ask for as much coordination with city, county and state officials as possible and also coordination with your communities grocery store partners.
Beginning tomorrow, March 18, all Target stores will continue to open at their regularly scheduled times and close no later than 9 p.m. local time daily. Any stores that regularly close earlier than 9 p.m. will continue to close at their normal time. The modified hours will allow even more time for teams to clean and restock store shelves. Updated store hours can be found at
Target.com
and are posted in stores. Also starting tomorrow, Target will reserve the first hour of shopping each Wednesday at stores nationwide for vulnerable guests - including elderly and those with underlying health concerns.
Finally, I want to establish an open line of communication for you and your members. You can reach me directly via email or on my cell phone: 651-373-1974.
Thank you for your support.
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SoftBank Group/Kabbage
Kabbage Launches Online Hub to Help Boost Sales for U.S. Small Businesses Impacted by COVID-19
Kabbage calls on everyone in the U.S. to buy gift certificates from participating small businesses to provide immediate financial support
March 18, 2020
Kabbage Inc., today launched
www.helpsmallbusiness.com to support small businesses financially impacted by COVID-19. The initiative is a call-to-action across the U.S., enabling anyone to purchase an online gift certificate from participating small businesses to provide them with crucial financial support. Certificates can be redeemed in full after they're issued or in the future when the crisis has subsided. All revenue generated from gift certificate sales will be deposited via
Kabbage Payments as soon as the next business day to participating small businesses to aid their ability to withstand cash-flow gaps caused by COVID-19.*
In minutes, U.S. small businesses can sign up for free on
www.helpsmallbusiness.com to immediately seek financial support through gift certificate purchases from individuals throughout the U.S. Kabbage will also provide businesses a unique URL to easily share their personalized page with customers via text, email, web, social media or print. Consumers can purchase multiple certificates for any amount between $15 and $500. Once certificates are purchased, small businesses will get an immediate notification and can use free technology offered by Kabbage to scan, verify, track and fulfill gift certificates when redeemed.
"The impact of COVID-19 on small businesses requires the support of a nation," said Kabbage co-founder and CEO Rob Frohwein. "If there is a local small business that you love, they need your patronage now more than ever. Many businesses are closing and others are seeing reduced demand. The site is a means for the millions of small businesses that employ more than half of all employees in America to continue making sales and to feel your commitment to their long-term success."
"We encourage everyone to think beyond consumer goods and consider all service providers such as local handymen, lawn care providers, dry cleaners and laundromats; they all need our support," said Kabbage co-founder and President Kathryn Petralia. "Many weddings, birthdays and vacations are being postponed due to social distancing. Think about the small businesses you would have approached for those activities and purchase certificates to plan for future dates."
Kabbage will not profit from its efforts to support small businesses during this challenging period, and it is actively working with organizations in the payments ecosystem to eliminate or significantly reduce any associated transaction fees. Kabbage's goal is to provide small businesses with a unique solution to generate revenue during this extraordinary time. The site
www.helpsmallbusiness.com will remain in operation until further notice.
*Transactions that are processed by 5 p.m. ET will be deposited in the merchant's bank account the following banking day. Any transactions that are processed after 5 p.m. ET will be deposited in the merchant's bank account within two banking days. Settlements may be delayed if transactions are flagged for review.
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