Protecting you and your finances during the rapidly evolving coronavirus (COVID-19) situation is our top priority. You can count on us to continue to serve you and keep you informed. This hub is your source for up-to-date information about our business operations, with tools and resources to help you navigate the current environment. Our thoughts are with anyone affected by the coronavirus.
Important information and resources
Customer assistance
Wells Fargo is committed to helping customers experiencing hardships, including from COVID-19. If you're in need of assistance, visit our  Customer Service page, which also includes our contact information.
Stay connected 24/7 with mobile and online banking
  • Bank online anytime: Check balances, pay bills, transfer money, set up alerts, and more from your computer or mobile device
  • Deposit checks by phone: Just snap a picture of the front and back to deposit endorsed checks with the Wells Fargo MobileĀ® app
  • Send and receive money: Use our mobile app to move money within minutes between friends and family with ZelleĀ®
  • Tap to pay: When you're out and about, you can safely pay in a touchless way with your digital wallet or contactless card 
Learn more about these digital tools and features
Beware of scams
Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. Wells Fargo will never ask you for your personal information or log in credentials in an email or text message. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.  Learn more about avoiding scams
We're here for you
  • We are open to serve you. Our branches, Wells Fargo Home Mortgage and Wells Fargo Advisors offices, and contact centers remain open. Use our locator to find branches, offices, and ATMs near you, including hours of operation and up-to-the minute operational status. Find Now
  • Safety is our top priority. We have implemented enhanced cleaning procedures and installed hand sanitizers for both customer and employee use in all of our locations following CDC and public health guidance. 
  • Stay informed on how the financial markets are impacted by COVID-19 and other factors by following the Wells Fargo Investment Institute. Our strategists provide insights on the events moving the markets and how investors may want to respond. Read More
  • Assisting our Communities. The Wells Fargo Foundation announced up to $6.25 million in donations to support domestic and global response to the COVID-19 and to aid public health relief efforts. The philanthropic funding includes $1 million for the National Centers for Disease Control and Prevention's Emergency Relief Fund and $250,000 to the International Medical Corps for their work in more than 30 countries. We will also donate up to $5 million at the local level to help address community-specific needs in the coming months.
  • Information on COVID-19. For more details, visit the Centers for Disease Control and Prevention (CDC) website.