Summer 2024 | Vol. 6 | Issue 1 | |
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IN SUMMARY: CMRAO LICENCE RENEWAL AND CONTINUING PROFESSIONAL EDUCATION IN 2023–24 | |
Each year, CMRAO licensees are required to renew their licence during the month of June. This past year, the CMRAO introduced new Continuing Professional Education (CPE) program requirements for General Licensees, and this was the first cycle that General Licensees were required to complete 10 CPE credits (a combination of virtual and in-person activities that address different aspects of the condominium manager’s role) in order to renew their licence. | |
Renewal Numbers at a Glance
The CMRAO monitors the number of individuals and businesses that it licenses throughout the year. As all licensees renew their licence during the month of June, peak licensing numbers are seen immediately prior to the licence renewal period. This year, notable growth was observed in the number of individual licensees, with a marginal decrease in the number of provider businesses.
Each year at the end of the renewal period there is a natural reduction in the number of licence holders as some licensees allow their licence to expire for reasons such as retirement or otherwise leaving the industry. While these reductions are expected, the CMRAO continues to observe year-over-year growth at the end of each renewal cycle.
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Maintaining Professional Competencies Through Continuing Professional Education
In preparation for the new CPE program, the CMRAO made enhancements to its user portal, enabling licensees to report all activities through their account. There is a list of pre-approved activities on the website that managers can choose from, including webinars, workshops, courses, and conferences. The CMRAO also developed useful tools and resources to help condominium managers select and report their learning activities to fulfill this new annual requirement. In total, 580 sessions were approved for inclusion in the CPE program for 2023–24, including 430 activities that were available free of charge and 382 online sessions.
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ANNUAL REPORT OUTLINES PERFORMANCE RESULTS AND OTHER
KEY HIGHLIGHTS
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The CMRAO recently released its annual report, which reflects the organization’s regulatory activities over fiscal year 2023–24. The annual report is available on the CMRAO website. | |
CULTIVATING EXCELLENCE: CONTINUED INTEREST IN THE CONDOMINIUM MANAGEMENT PROFESSION | |
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The Excellence in Condominium Management course gives its learners a thorough foundation of knowledge and sets the standard of excellence for those entering the condominium management industry. This results in capable and knowledgeable Limited Licensees who are projected to become the future of condominium management in Ontario.
This fiscal year, from April to August, the CMRAO held 13 course sessions and registered over 400 learners in the course. Due to high numbers of Limited Licence applications, an extra session was added to April, May, and June. A great benefit of graduating from the Excellence in Condominium Management course is a one-year free membership to the Association of Condominium Managers of Ontario (ACMO) and the Community Associations Institute (CAI), where licensees will find support and additional resources.
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The CMRAO handles complaints by conducting inspections and investigations, assisting in issues resolution, holding discipline hearings, and taking corrective actions. What follows is a summary of the complaints received over the last year.
*As at August 30, 2024
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THE RESULTS ARE IN: SATISFACTION SURVEY FEEDBACK FROM ACROSS THE SECTOR | |
The CMRAO is an effective and modern regulator that continually seeks opportunities for improvement to remain relevant in an evolving landscape. | |
The results of the CMRAO’s 2024 satisfaction surveys reflect stakeholders’ experiences and opinions of the organization, their level of satisfaction with the organization’s services, communications, and customer service. The surveys provided ample feedback that helps us identify areas where refinement and improvement are needed and where things are working well.
Our thanks to everyone who took the time to complete the surveys and provide us with their perspectives. The survey report is available on the CMRAO website.
View the video highlights of both surveys:
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The CMRAO publishes its regulatory decisions to maintain transparency and accountability to the public and its stakeholders.
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The CMRAO Secures Conviction Against Business for Unlicensed Practice
Following a business providing condominium management services to a condominium corporation without a condominium management provider licence, the CMRAO laid charges against the defendant that resulted in guilty charges.
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The CMRAO Charges and Convicts Owner for Providing Services Without a Licence
In response to allegations that a corporation was providing condominium management services without a licence, the CMRAO completed an investigation into the matter and secured a conviction. Charges were laid against a defendant that resulted in guilty charges for acting as a condominium manager without a licence.
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ELEVATING DEVICES WEBINAR RESOURCES AVAILABLE | |
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On June 20, the CMRAO held a webinar for condominium managers about elevating devices in condominiums. Guest panelists included experts from the Technical Standards and Safety Authority (TSSA) and an experienced condominium manager from Del Property Management Inc. Webinar participants learned about elevating device licensing, maintenance requirements, inspections and reporting, and important insights on the role of condominium managers as it relates to these safety requirements.
Attendees were asked to complete an online survey after the webinar, and the majority agreed that the webinar was helpful, and that the panelists were very knowledgeable about the subject matter.
A recording of the webinar, the slide presentation, and questions answered during the webinar are available on the CMRAO website.
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Where can condominium managers find jobs once they have fulfilled all requirements and are granted a licence?
Although the CMRAO’s role as regulator of Ontario’s condominium management sector does not include providing job opportunities and forums to individuals and businesses, we do support licensees by directing them to industry associations, job websites, and professional networks where they may find such opportunities.
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The CMRAO's blog provides relevant, timely, and valuable information to help condominium managers better understand their role as licensed professionals. Here are some recent posts: | |
Licensing condominium managers in Ontario is crucial in ensuring the professionalism, accountability, and competence of those managing condominium communities across the province. The CMRAO is a not-for-profit corporation funded... | | | |
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Last year, the CMRAO expanded its proactive inspections program to include a focus on condominium management provider businesses’ processes for supervising Limited Licensees, and ensuring staff are properly licensed and adhering to the parameters of the licence...
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If you have any ideas or topics you would like to see covered in an upcoming issue of CMRAO Quarterly, please send an email and let us know. | | | |
Condominium Management Regulatory Authority of Ontario (CMRAO) | |
Copyright © 2024 CMRAO. All rights reserved. | |
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About this newsletter:
CMRAO Quarterly is an e-newsletter published quarterly by the CMRAO for stakeholders.
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