Proudly Celebrating 30 Years as a Professional Case Management Organization


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CMSNE Coordinating a Group Discount Rate for
CMSA 2020 Annual Conference
Are  you planning on attending CMSA 2020 Annual Conference this June in Boston?
Are you interested in participating in a group rate and getting an additional $100 off your registration? 
If yes, contact the chapter office at  no later than 3/15/20 to be included in a group discounted registration.

Bonus those individuals registering for the 2020 CMSA conference also receive a one year membership to CMSA and CMSNE.  Now is the time to learn more about  your local CMSA chapter. 

CMSNE 21st Annual Building Strategies for Success Conference

Come and learn how to unlock your potential!
Wednesday, March 11, 2020 - 7:45 AM - 4:30 PM
The Lantana, Randolph, MA 

Join us for this Conference: 
Finding the Keys to Unlocking Inner Potential -
Skills to Impact Personal and Professional Life
Three speakers sharing their expertise at this conference include:
  • Janet Coulter, RN, MSN, MS, CMSA Secretary and Ohio Chapter President will discuss Balancing Personal and Professional life
  • Donna White, PhD, RN, CS, CADAC-II, Clinical Educator for MGH Institute of Health Professions among other credentials, will present an ethics discussion on coping with Moral Distress and increasing our capacity for Moral Residue in the work of healthcare - this session will have ethics credits for CCM renewal
  • Dr. Kristen Lee, EdD, LICSW, a renowned speaker and published author will lead us into how to Cultivate Resilience in Today's Complex World and help us Rethink Your Way to the Good Life.
Goals of the conference include
  • Identify challenges experienced by Case Managers attempting to maintain personal and professional life balance.
  • Learn evidence-based habits and mindsets to help protect against the risk of burnout
  • Discuss how Moral Distress and Moral Residue impact ethical decisions in relations to CCMC Code of Professional Conduct.
  • Learn to apply a process of behavioral change using four lenses to stay agile and steer your brain towards "The Good Life".
This educational program has always been well attended with positive reviews from attendees and we look forward to having you all come away with new strategies and increased confidence about how to enhance your professional and personal skill set. SPECIAL BONUS: This conference will offer 1.5 of the important CCM Ethics credits required for renewal. We look forward to seeing you soon so be sure to sign up today and take advantage of early registration benefits.
Download conference brochure (clicking here: ). Register online and save $5.

President's Message 

Happy New Year to each of you. I hope your holidays were enjoyable.

Resolutions... I stopped setting resolutions years ago. I started to feel as though they were framed in negativity. "I am going to stop doing...". "I am going to quit..." Instead, I started setting goals. Achievement of a goal, framing things in the positive, is so more satisfying than stopping a questionable behavior, or berating oneself over and undesirable habit.

We all learn that goals need to be realistic, measurable, have value to the achiever, and are time-oriented. Setting small goals works best initially. Large goals can be overwhelming and too often are abandoned leaving you with a sense of failure. We set personal and professional goals and often times we set goals without even realizing it. And more often, we achieve goals without celebration.

So, this year, I am asking you to think about setting small goals that can make a difference in your attitude, knowledge and self-satisfaction. Think about these:
  • If you are someone who only attends a conference or two each year and don't know much about our organization, learn more. See all that being involved can bring you.
  • Attend a local extension educational program. They are listed on You don't need to be a member, a nurse or certified. You just need to be interested. You don't need to stay within your own state.
  • Bring a friend or co-worker with you to an event that you are planning to go to.
  • If you are not a CMSNE member, go to our website, or and learn about member benefits. Notice, I didn't say "join". Just learn what a difference it can make.
  • Consider volunteering on a committee. Is this one a little scary? Ask any one of us about baby steps of getting involved. It really is painless and you will meet some great people.
Our Board and committees are working on the conference schedule for this year. We will have some great things to offer. We can always use extra help, so if you are interested in achieving a goal this year just reach out to one of us. Take that baby step. Achieve that goal.

Also, a reminder about our Social Initiative - The Opioid Crisis. Resources are coming to our website sometime in the future. If you have experience in this area and would like to contribute, please don't hesitate to contact me directly.   And please visit the website for the Boston Health Care for the Homeless, the beneficiary of our fundraising efforts. Their amazing work, especially at this time of the year, is truly inspiring.

They will be present at our conferences this year with information. They will also be presenting at the CMSA National Conference in Boston in June.

On behalf of the Board, thank you for your interest and support.

CMSNE President, 2019-21

Save the Date 
CMSNE 2020 Annual Conference 
October 12 & 13 - Southbridge, MA

Emerging Trends in Healthcare:
The Impact on Case Management

Mark your calendars for this year's Annual conference, which will be on October 12 and 13, 2020 at the Southbridge Hotel and Conference Center in Southbridge, MA.   The theme of this year's conference is Emerging Trends in Healthcare: The Impact on Case Management.   The annual conference committee has been hard at work in developing the format for this year's conference and is in the process of securing our keynote speakers for the conference.

We will also looking for topics/speakers for our breakout sessions over the two-day conference. We all have healthcare trends that are or will affect/change our case management practice.   If you would like to speak or know of a topic/speaker to address a current trend, please watch for our Call for Papers Application which should be available in the upcoming weeks. 

Please keep your eye out for more information in the months to come and we hope to see you all in October for another fantastic conference and opportunity to network with colleagues and exhibitors.  

Sheila K. Bennion- Co-chair Annual Conference Committee

CMOY/AOSE and Scholarship Committee Update - 
 Scholarships and Awards! 

Hello and Happy New Year from the CMOY/ASOE and Scholarship Committee
It is the time of the year for New Year's Resolutions, a good time to plan for seminars, courses and conferences. Networking is so important in the work that we do.

We can help you!  Here is our scholarship information:

The Case Management Society of New England (CMSNE) will provide up to 6 scholarships per year, not to exceed $600.00 each. Applicants must be a member of CMSNE for at least 2 years. The committee will accept applications throughout the year and will review each application and decision to the applicant, within 30 days of the application's receipt in the Chapter office.  Visit the Scholarship/CMOY/AOSE chapter webpage for additional information 

This committee raises funds to support these scholarships from raffles at CMSNE events. Our first scholarships of the years will be awarded at the CMSNE's 21st Annual Building Strategies for Success Conference on Wednesday March 11th at The Lantana in Randolph, MA.

We look forward to seeing you at our events in 2020.

Respectfully,   Corrine Padallino,  Scholarship,CMOY/AOSE Committee

Learn more by clicking here.
Happy 30th Anniversary CMSNE 
History and Trivia Contest

As we continue to grow and evolve as a leading Case Management organization and celebrate the 30th Anniversary of the Case Management Society of New England, the Extension Chairs, Committees and Major Conference Chairs would like to encourage you to be an active member.

CMSNE has been the proud recipient of numerous National Awards for Excellence which include: Conference Planning, Educational Programming, Membership Development, Technology and Public Policy.  T he CMSA Chapter Excellence and Innovation Awards recognizes chapters that embody the CMSA Mission to "provide professional collaboration across the health care continuum to advocate for patients' wellbeing and improved healthcare outcomes...".  We are proud of our membership and appreciate members hard work and dedication in making CMSNE a nationally recognized professional organization.

Do you know? Anniversary Trivia Contest
This edition's trivia:

Question:  How many CMSA Chapter Excellence Awards has CMSNE won over the past 20 years? 
Choose your answer:      8   10   12   15  

Submit your answer to   
Correct answers will be entered into a raffle for a special prize at the end of the year. 

Last edition's trivia question and answer: 
Question:  Can you name the current elected Extension Chairs and their respective states?   

Answer: Massachusetts - Audrey Sefakis, New Hampshire - Marta Silakka & Jamie Pickering, Maine - Susan Bartlett & Cindy Smith, Rhode Island - Dolores Burke & Jayna Rowe   
Winner: Teresa Durand (3)

Have a trivia question or story you would like to share?
Submit it to the chapter office for consideration.

CMSNE Public Policy Committee Update

CMSNE Public Policy Committee is for MA, RI and VT is moving forward with new legislation for the enhanced Nurse Licensure Compact (e NLC) legislation. CMSNE is working with National Council of State Board of Nursing to support new legislation in both VT and RI. In MA this year, the Governor is supporting e NLC as a part of his new health care legislation This bill was passed by both branches to be heard by the health care financing committee in MA.

The committee has reformed for the legislative year by adding several new members to the group for legislative training and advocacy work.

Special projects are underway for CMSA Award submission for:
  1. Public Policy by Therese Quinn, Chair.
  2. The Opioid Poster for CMSA Annual Conference by both Laura Curtin and Amy Chartier, public policy committee members.  
In honor of our 30th year of Public Policy work at CMSNE, the committee is developing a special celebration of the Public Policy poster submissions along with pictures of our past chairs and public policy promotional slogans to be displayed at the upcoming Boston 30th CMSA Conference at the Seaport Conference Center.

If interested in Public Policy committee work or to participate in the National Liaison webinar series for CMSA Public Policy chapter educations please contact either or

CMSA 2019-2020 Liaison series now open to all members to watch or go to webinar.   If a member of CMSA you can register when the all member link is sent to your email.

March 11 - 6-7 EST - The New Health Care Legislation agenda. Overview of
Current Healthcare Legislation
April 15 - 6-7 EST - Evolving the Public Policy Team for future advocacy,
teamwork and strategies for 2021.

Submitted by Jenny Quigley Stickney, CMSNE Public Policy Committee

CMSA 2020 Boston Conference - Volunteers Needed 

Are you ready New England for the CMSA 30th Anniversary Conference in Boston? CMSA is celebrating 30 years as a professional organization with their annual conference here in
New England at the Sea Port in Boston, June 28th through July 2nd with
"30 Years of Transitions Across the Full Continuum"

CMSNE is the host chapter for this national event and we are looking to our members to show CMSA what New England hospitality is all about. We are seeking Volunteers to help at our booth during the conference, this is truly a Volunteer role, neither CMSNE nor CMSA can provide any compensation for this. The CMSNE booth will be open Monday, Tuesday & Wednesday and we ae hoping that some of you can give an hour of your time to welcome CMSA members from around the country to Boston and New England. If you would like to join us at the CMSNE booth please contact the chapter office at, we will develop a formal schedule for Volunteers as we get closer to the conference.

CMSNE Coordinating a Group Discount Rate for CMSA 2020 Annual Conference

Are  you planning on attending CMSA 2020 Annual Conference this June in Boston?
Are you interested in participating in a group rate and getting an additional $100 off your registration? If yes, contact the chapter office at  no later than 3/15/20 to be included in a group discounted registration.

Bonus those individuals registering for the 2020 CMSA conference also receive a one year membership to CMSA and CMSNE.  Now is the time to learn more about  your local CMSA chapter. 

Preparing for Case Management Certification
Preparing For Case Management Certification
Friday, May 8, 2020 8:00 am - 4:30 pm   and
Saturday, May 9, 2020  8:00 am - 4:00 pm
Harvard Pilgrim Health Care, Quincy, MA
Presented by:
Sandra Lowery, BSN, RN, CCM, CNLCP
President, CCMI Associates  
Sheila K. Bennion, RN, BSN, MBA, CCM
Paradigm Corp.
This course is designed to provide the case manager with information to assist them in preparing for the CCM exam, as well as the ACM and ANCC CM certifications. The content is also appropriate for those who are seeking a basic course in case management practice. The course will commence with an overview of the CCM process and exam. It then follows the CCM guide for examination content, focusing on the domains of essential case management knowledge. It will provide intensives for focused review in three key areas: workers' compensation/disability management systems, public insurance and benefit programs, and federal resources/laws. The course will include some sample questions and an exercise in self-assessment to guide participants in developing a self-study module for any particular area requiring further study. The first day's content is also appropriate for those who are seeking a basic course in case management practice. A comprehensive course syllabus, 14 contact hours for nurses and meals will be provided.
Full 2 Days   $325  C MSNE Member     $375 Non-member
After 4/23/20 add an additional $25 late fee

Massachusetts Extension News

Greetings from the MA Extension!  

We have a full line-up of interested vendors and sponsors for 2020--anticipating a great year!

The committee met in December 2019, where everyone was assigned follow-up duties for planning upcoming programs around the state in 2020. The goal is try and provide at least 6-programs this year.

Join us on Wednesday, April 8th at Encompass Health Rehab Hospital of New England in Woburn, MA for dinner and 1.5 credits of RN & CCM education.   The program will be Update on Parkinson's Disease, presented by Ariel Savitz, MD, BI Program Medical Director, Encompass Health Rehab Hospital of New England and Diana Apetauerova, MD, Director of the Movement Disorders Center, Lahey Hospital & Medical Center.    To download flyer and locate the link to register click here

If anyone is interested in joining the committee or joining me as a co-chair, please let the chapter know.  

We look forward to providing some detailed program information soon.  Please stay tuned to the website for details.

Respectfully submitted,
Audrey Sefakis, MA Extension Chair

Rhode Island Extension News
We would like to wish everyone a happy, healthy and prosperous New Year.

"On Thursday, October 10, 2019 at Chelo's in Warwick, Michele Diamond RN, BSN, CCM, (Retired Army Major) Community Transfer/Travel Veteran Coordinator/Minority Veteran Program Coordinator and Jacqueline Graff RN, BSN Community Transfer/Travel Veteran Coordinator from Providence VA Medical Center presented on "Building Bridges Between Veteran Health Administration (VHA) and community hospitals to ensure a smooth transition of care for RI Veterans. As there was such an overwhelming positive response from RI members that attended this program in 2018, we offered it again. Thanks to Michelle and Jacqueline for presenting another very important and informative program.

We are currently planning our Spring programs.  If you have any suggestions for topics or venues to host our evening programs, please contact Jayna or Dolores at

Remember to go to the CMSNE website: to register for regional and local events.

Have a safe and Winter. Look forward to seeing you in the Spring!

Respectfully submitted,  Jayna Rowe and Dolores Burke, Rhode Island Co-Chairs 

Maine Extension News
We are working on programs and trying to secure speakers for a total of two more programs this year for a total of four educational offerings. The possible program offerings include Death with Dignity in Maine which will educate healthcare professionals and consumers on the new law that has been placed into law. The second program in the works is Delirium versus dementia which continues to be a challenge for our elderly population. The Maine Chapter continues to look for individuals who would like to be part of this work group and participate at any level they choose. We are looking for presenters for programs to offer to the membership, meeting locations and general feedback for what the membership would like from us. We welcome any involvement at any level.

Respectfully submitted,
Cynthia Smith, RN, BSN, CCM &  Susan Bartlett, LCSW, CRC, CCM, CBIS,  Maine Co-Chairs
New Hampshire Extension News

Your New Hampshire Extension needs your help. WIN a wonderful basket full of New Hampshire goodies!

All you have to do is throw out some ideas and have a chance at being the winner!
NH organizing educational opportunities as mud season approaches!  
NHOC has offered to sponsor a program for us at Labelle Winery in February on cervical and lumbar fusions. Register early as these always sell out!

In March we will learn more about the NH Governor's Recovery Friendly Workplace Initiative; to be held at NHADA in Bow and registration is open.

We are working to secure a few more programs; with a podiatry one almost finalized for April.

Please stay tuned and we will keep you informed of our upcoming programs.
Respectfully submitted,
Marta Silakka and Jamie Pickering, New Hampshire
CMSNE Membership Committee

2020 is a new decade and as a new decade starts we look back to the past decade reflecting on past experiences and ahead to new opportunities. As we start a new decade I would like to challenge you to to share the Case Management Society of New England (CMSNE) with a colleague.   Whether you share the Newsletter or bring someone to an Extension meeting or one of the major CMSNE chapter conferences. Share how CMSNE has influenced your career; how you have made new friends, how you have a group of case managers you can discuss your experiences with and even how you have obtained continuing education credits while participating in conference specific to your role or learning goals.
CMSNE continues to offer a level of membership for our retired CMSNE members at a discounted rate. Please see the website out call the CMSNE office for more information.
As a reminder if you have a CCM Certification you may obtain a 20% discount on your CMSA membership and if you are a CMSA/CMSNE member you may obtain a 20% discount on your CCM recertification.
Join prior to the CMSA Annual conference that will be held in Boston June of 2020 and attend at a membership rate discount.
Membership should never be taken for granted.   Our organization is only as good as its members. We are able to put on programs due to the tireless volunteers of our membership. As we look for new ways to increase our membership I would like to ask that if anyone is interested in becoming a volunteer on a committee and has an interest in Membership to please get in touch with Maureen at the chapter office, and she in turn will make sure this is shared with the committee.

Take advantage of all the new decade offers through CMSNE Happy New Year !

CMSNE is the oldest local professional Case Management organization, in 2019 we started to celebrate 30 years as an organization.  Big fact we are actually older than CMSA, who will be celebrating their 30th anniversary in 2020.

As a member of the national and local chapters, you get exclusive benefits that include, but are not limited to, educational content through publications, webinars, and on-line materials (24/7); networking opportunities, resources, CE content (including ethics topics). Some available content includes: Educational Resource Library, Opioid Use Disorder, Motivational Interviewing, and the CMSA Member Resource Toolbox. Membership also allows opportunities to volunteer for committees or board positions which will help you to improve your career skills while advocating for your profession.

Our local CMSNE chapter provides on-site educational forums to meet the needs of our membership through chapter Extensions in MA, ME, NH and RI, 2-day Annual Conference, full day annual Building Strategies Conference, Preparing for Case Management Certification seminars, evening and Saturday programs. As a member you have access to scholarships and current CM job opportunities.

Please consider joining CMSNE/CMSA today and spread the word to your colleagues!

The Membership Committee is available to provide an educational session on "What is CM?" to your worksite or to a college nursing class upon request. Please reach out to the chapter or a committee member if interested in this presentation.