June 9, 2023

Dear Community Partner:

Thank you for your partnership in our shared commitment to serve New Yorkers in need. We hope that this communication, as well as the community-wide conference calls, continues to serve as an important platform to share information and answer your questions.

As a reminder, sign up here to be added to the list of invitees for our quarterly community call and sign up here be added to our distribution list to receive this weekly communication. The next community call will be held in September. Invites with the Zoom link are sent the week prior to the calls.

Important updates as well as an ongoing synopsis of the information shared in prior communications are on our DSS Community Updates page. I encourage you to use and share this link to answer questions on the many topics we have covered.

Community-wide Conference Call

If you were not able to join our last Quarterly call on June 6th, 2023, please find an audio recording here and use Passcode: 31OP=^L+ to listen.

DSS Office of Community Outreach Trainings & Event Requests

Trainings

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings:

• ACCESS HRA General Overview Webinar
• ACCESS HRA Provider Portal Webinar
• ACCESS HRA Benefit Application Webinar
• DSS Overview Webinar
• Fair Fares Program Overview and Application Webinar
• Home Energy Assistance Program (HEAP) Webinar

Click here to view training descriptions and register for an upcoming session.

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form. The DSS Outreach unit will follow-up with organizations to confirm their training requests on a first come, first serve basis. Contact DSSOutreach@dss.nyc.gov with any questions or issues submitting the form.

Community Partner Event Requests

The DSS OCO welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Commmunity Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation.

Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form.

Discussions with DSS

The NYC Department of Social Services (DSS) is proud to announce an upcoming virtual session of “Discussions with DSS.” Discussions with DSS allows community members and clients to participate in an interactive discussion regarding DSS- administered services. We hope that through this initiative, we can gain suggestions and recommendations on improving access to benefits directly from the communities that our programs serve. After prior successful events, we are pleased to inform you that our virtual ‘Discussion with DSS’ event will occur on Thursday, June 22nd, 2023, from 6:30 pm – 8 pm. We ask that our community partner network help us inform our shared clients of this opportunity, direct them to our website to register, and encourage them to attend.

Please utilize the following links to obtain language for social media messaging: Arabic, Bengali, Chinese (Simplified), Chinese (Traditional), English, French, Haitian Creole, Korean, Polish, Russian, Spanish, Urdu

Child Support Pay It Off Program is Open

Pay It Off is a limited time program offered by the NYC DSS Office of Child Support Services (OCSS) that assists noncustodial parents with child support debt owed permanently to the NYC Department of Social Services (DSS) in paying off their arrears twice as fast. This program will run for one month only – June 1 – 30, 2023. When a noncustodial parent makes a payment of at least $500 towards their NYC DSS arrears during the month of June, OCSS will match it dollar for dollar. For those noncustodial parents with a current support order, the court-ordered current support amount for June must be paid first. Then, when they pay an additional minimum of $500 towards NYC DSS arrears, the Pay It Off Program can reduce that debt by double, up to the amount owed. As an example, a $500 payment will result in $1,000 reduced in child support debt owed to DSS. Furthermore, noncustodial parents who pay off the principal on their money judgment payable to NYC DSS via Pay It Off during June will have their interest automatically eliminated. 

Noncustodial parents who sign up for the Arrears Credit Program during the Pay It Off month of June will earn a one-time sign-up bonus of $2,500 in debt reduction applied to their NYC DSS arrears. They could also be eligible for additional reductions up to $15,000 over three (3) years. 

To learn more about the Pay It Off program and to sign up for the Arrears Credit program during June please visit our website. Watch a short video here. 

Flyers, FAQs and more can also be found in the Pay It Off website. 

We encourage you to share this information with your community contacts, members and clients. 

Cash Assistance (CA) Earned Income Disregard (EID)

As of June 1, 2023, the EID increased from 50% to 62%. The work expense disregard remains as $150 per month. The 2023 poverty level guidelines are used to determine the maximum earnings that can count toward the EID. 

Note: Based on policy changes that were included in the enacted 2022-23 New York State budget, effective October 1, 2022:

• the 185% Gross Income Test (GIT) and the Poverty Level Test were eliminated;
• the eligibility to receive the EID was expanded to all households with earned income; and
• the budgeting methodology was changed to apply the EID prior to the work expense disregard.

The 2023 Federal Poverty Level guidelines are at the bottom of this email.

PRUCOL Safety Net Assistance Eligibility Changes

On May 12, 2023, OTDA announced new regulations impacting eligibility for Non-citizens Recognized as Permanently Residing Under Color of Law (PRUCOL) for Safety Net Assistance (SNA). The policy, which took effect upon publishing, expanded the pool of non-citizens who are considered PRUCOL for the purposes of Safety Net Cash Assistance (SNCA). As a reminder, PRUCOL is not an immigration status, but a public benefit category used for the purposes of Safety Net Assistance Eligibility. 

Re-opening of Subpoena Window for All Service of Legal Process

As of June 20th, all service of legal process will be conducted in person at 4 World Trade Center. At that time the subpoena window will re-open and the email address which was previously used to serve the agency with subpoenas or other legal papers will no longer be in use. The service window will be open from 9 am – 5 pm Monday – Friday on the 38th floor of 4 World Trade Center. Anyone who attempts to serve the agency via the email address on or after June 19th will receive an automatic reply directing them to the in-person service window.

End of Pandemic Related Waivers

Following the end of the Public Health Emergency (PHE) on May 15, 2023, the below waivers will be ending as of June 30:

• Automatic extension of domestic violence waivers;
• Waiver enabling districts with local procedures or other processes that require frequent contact with individuals experiencing homelessness and residing in emergency housing to conduct these contacts via phone, with reduced frequency, as appropriate for the population; and,
• Waiver allowing temporary modifications to previously approved Case Supervisor Review (CSR) plans.

Cash Assistance Application Interviews On-Demand

HRA now offers on demand interviews for some Cash Assistance applicants and recipients. Clients who should be using the on-demand interview system are provided detailed instructions on how to do so. To optimize roll-out, only those clients and applicants who receive instructions with a phone number to call should be utilizing this option. Clients who have questions regarding an existing application or case should visit the ACCESS HRA website at nyc.gov/accesshra or call the DSS One Number (formerly HRA Infoline) at 718-557-1399.

ACCESS HRA Updates

ACCESS HRA is now offering the following new features:

• Medicaid Renewals – most Medicaid only clients with authorizations ending June 30, 2023 or later will now be able to submit their renewal online by logging in to ACCESS HRA. This provides an online alternative to completing the MAP-206F or MAP-909E.
• Submit Medicaid renewal documents through the ACCESS HRA mobile app – after submitting their Medicaid renewal questions, clients will see a list of required documents to complete their renewal in the mobile app and client portal. These required documents can now be uploaded using the mobile app.
• View Medicaid Notices electronically on the ACCESS HRA client portal and ACCESS HRA mobile app.
• Clients can now apply for the HEAP Cooling Assistance benefit on ACCESS HRA.

As a reminder, only Medicaid applications and recertifications processed by HRA can be accessed through ACCESS HRA. Clients who applied with HRA can see their case status and submit their renewal on ACCESS HRA. Clients who receive Medicaid through New York State of Health: The Official Health Plan Marketplace will not be able to see Medicaid information on ACCESS HRA. 

The ACCESS HRA client portal can be found at www.nyc.gov/accesshra. For the ACCESS HRA User Guide, click here.

Trainings on ACCESS HRA are available for community organizations! Sign up here.

Medicaid Renewals

As a reminder, Medicaid easements were lifted as of April 1, 2023. Renewals with authorization end dates in June 2023 and beyond must be fully processed (i.e., clients must return their renewal and provide relevant documentation to continue their coverage). Clients with cases that are due for renewal in June 2023 (authorizations ending in June) have been mailed their renewal packages and should proceed with completion of such. Please help to make sure that clients are aware of these requirements. These cases will undergo a full review with no easements applied. Clients will be required to provide all documentation for application and renewal as was required pre-pandemic.

Medicare Savings Program Enrollment in New York City

The Medicare Savings Program (MSP) in New York expanded in 2023! The expansion raised monthly income eligibility limits from 135% of the Federal Poverty Level (FPL) to 186% of the FPL, helping more people to pay for Medicare costs.

As a reminder, the COVID-19 Public Health Emergency (PHE) easements and waivers that have streamlined the MSP application process will end on June 30, 2023. The pre-COVID-19 MSP application process will resume on July 01, 2023.

The Medicare Rights Center will offer its next MSP enrollment training for New York City professionals on Wednesday, June 21, 2023 from 10:00 AM - 1:00 PM.

This virtual webinar training will cover the following topics:

• Brief overview of Medicare (Parts A, B, and D)
• Comprehensive overview of MSPs
• MSP eligibility
• Post COVID-19 PHE MSP application process (including how Medicare Rights can facilitate your NYC client’s applications)
• Overview of other Medicare cost-assistance programs
• Technical assistance resources for professionals

Click here to register for this virtual training.

SNAP & P-EBT Targeted Text Outreach – New Sender Short Code Phone Number

As of April 25, 2023, the Office of Temporary and Disability Assistance (OTDA) is using the new short code phone number “696832” to send all future SNAP and P-EBT related text messages to households.

Since 2020, OTDA has employed largescale text blasts to inform households of P-EBT issuances, as well as the termination of supplemental SNAP Emergency Allotments. The most recent targeted text effort sent messages from 1-877-902-0684. Moving forward, text messages will no longer be sent from 1-877-902-0684, and will instead be sent from the short code “696832”. Messages received from the short code phone number “696832” are legitimate and not a scam or spam.

COVID-19 Pandemic EBT (P-EBT) Issuance for the 2021-22 School Year & Summer 2022

OTDA recently started issuing Pandemic Electronic Benefit Transfer (P-EBT) food benefits to eligible children for the 2021-22 school year and summer 2022. Automatic payments were issued beginning May 2023, with majority of benefit payments continuing through September 2023. 

All P-EBT food benefits for the 2021-2022 school year will be issued in the following manner: If an eligible child is still on an existing SNAP case, P-EBT food benefits will be deposited into their household’s existing EBT account. Eligible children who are no longer receiving SNAP will be issued a new P-EBT Food Benefit card with instructions explaining how to activate the card and access the P-EBT food benefits, or they will receive the benefits on an existing P-EBT Food Benefit card if they have already been issued one. 

P-EBT food benefits will remain available and accessible on the EBT or P-EBT food benefit card for 274 days from the date they were issued. 

Households may be notified that benefits have been issued either via text message issued by OTDA (OTDA text message short code 696832) or robocall from the P-EBT Helpline, operated by the New York State Office of Children and Family Services (OCFS) Human Services Call Center. 

P-EBT Summer 2022 Benefits for Kindergarten through Grade 12 Students 

For the Summer 2022 period, students attending and enrolled in an NSLP-participating school in June 2022 and certified eligible for Free/Reduced Price Lunch are eligible for a one-time $391 benefit. Once school enrollment data is received by schools and processed by OTDA, all eligible children will receive the summer 2022 benefit automatically. There is no application for the summer 2022 benefit, except for some Pre-K students who must apply for school year and summer benefits through the application portal. Benefits will be issued in the same manner as the 2021-2022 school year benefit, and in many cases, will be paid at the same time as a 2021-2022 school year benefit. 

P-EBT Food Benefits for SNAP and TA Households with Children Under Age 6 

OTDA also started issuing P-EBT food benefits to children under age 6 who received SNAP during the 2021-2022 school year, including any eligible children who attended pre-kindergarten (Pre-K). Each eligible child will receive $31 per month for each month they received SNAP from September 2021 through June 2022. Eligible children will also receive a Summer 2022 P-EBT food benefit of $391 if they received SNAP for the months of June, July, or August 2022. Most of the benefits for this group were issued in April 2023. 

Households may apply to be considered for additional benefits for any month that a child under age 6: 

• Was in receipt of SNAP, 
• Received $31 automatically as described above, 
• Attended pre-kindergarten, AND 
• Was absent or remote learning for 6 or more days in that month due to COVID-19. 

Parents will be asked to submit additional documentation from the child’s Pre-K school to verify this information. If approved, the child will be issued the difference between the $31 benefit and the school year P-EBT benefit for that month. 

Application Portal 

For any additional absences during the 2021-2022 school year (other than five consecutive days for which benefits will automatically be issued) families will have the option to apply via a newly created online application. The application allows parents to attest to their child’s total number of COVID-19 related absences and remote learning days for each month of the 2021-2022 school year. The child’s school must have submitted attendance data, which OTDA will compare to the parent’s attestation to validate the household’s application for benefits. OTDA will pay the difference between any benefits that have already been issued for the 2021-2022 school year and the tiered monthly benefit amounts based on parent/guardian attestation and the attendance data received from the child's school. 

Because daily attendance records were not available for children attending Pre-K programs, most children who attended Pre-K in the 2021-22 school year will not receive automatic school year or summer payments. The online application will allow parents/guardians to provide documentation validating FRPL eligibility, NSLP school enrollment, and eligible absences. Applications and supporting documentation will be reviewed to determine eligibility for P-EBT food benefits and benefit levels for the 2021-22 school year and the Summer 2022 benefit. 

The application portal opened on May 15. Applications will be accepted through August 15, 2023. All approved benefits will be issued by the end of September 2023 Applicants can receive assistance with applying by calling the P-EBT Helpline at 1-833-452-0096. Applicants can refer to the P-EBT FAQ webpage for answers related to P-EBT.

Any additional P-EBT related inquiries should be directed to the State's P-EBT Food Benefits Helpline at 833-452-0096 or to the P-EBT Information Form at otda.ny.gov/PEBT-Info . OTDA's SNAP COVID-19 webpage also provides a wealth of information about P-EBT and links to further and more detailed information about P-EBT. P-EBT Frequently Asked Questions can also be found on the OTDA website.  

Information about benefits for the 2022-2023 school year and Summer 2023 period is forthcoming.

Cooling Assistance Benefit

The application period for the 2023 Cooling Assistance benefit opened on May 1, 2023, and will end close of business on August 31, 2023, or until funds are no longer available (whichever comes first). Applications for the Cooling Assistance benefit can be submitted in-person, by phone, over through ACCESS HRA. Please see the link below for further information on how to apply in-person and by phone.

Eligible households receive a cooling benefit of up to $800 for the purchase and installation of an air conditioner. If one cannot be installed safely, a fan will be provided.

Benefits are provided on a first come first served basis to eligible applicants. Applicants are only eligible for a Cooling Assistance Benefit once every five years.

Visit the HEAP webpage for more information on the Cooling benefit.

DSS/HRA/DHS Connecting Human Service Providers with M/WBE Vendors – Event Recap and Survey Request

On May 23rd, DSS/HRA/DHS held its 2nd Annual DSS/HRA/DHS Providers and Prime Vendor Virtual M/WBE Matchmaking Event. The two-hour event brought together Human Service Providers and more than sixty Minority- and/or Women-Owned Business Enterprise (M/WBE) firms offering food services, janitorial, maintenance/general contracting, security, and temporary staffing services.

We’re grateful to our partners from Services for the Underserved, Vocational Instruction Project Community Services, Institute for Community Living, Lantern Community Services, Osborne Association, Community Housing Innovations, Neighborhood Association for Inter-Cultural Affairs, Lenox Hill Neighborhood House, Westhab Inc, and Samaritan Daytop Village and their representatives who participated in the event. We appreciate them for taking the time to meet with M/WBEs looking to support our collective work, sharing information about their respective organizations, and providing M/WBE firms with information about how to effectively partner with them. We look forward to hearing about successful contracting outcomes as we did after last year’s event.

Organizations who are interested in learning more about M/WBEs offering food services, janitorial, maintenance/general contracting, security, temporary staffing, and other services, please complete our survey by clicking here. DSS will use these survey results to plan future events as well as to provide you with lists of M/WBE firms to support your contract needs. Those interested can also reach out directly by emailing the DSS M/WBE Program Team at mwbe@dss.nyc.gov for assistance with any breaking requests.

Expiration of the Temporary Expansion of SNAP Student Eligibility Exemption Criteria

The Consolidated Appropriations Act of 2021 created two temporary SNAP eligibility exemptions for students enrolled at least half-time in an institution of higher education in response to the COVID-19 pandemic. This legislation expanded SNAP eligibility by providing temporary exemptions from SNAP student eligibility requirements to two groups of college students:

• Students eligible for a work study program (actual participation in a program was not required);
• Students with an Expected Family Contribution (EFC) of $0 on their Free Application for Federal Student Aid (FAFSA).

The temporary student eligibility exemptions are scheduled to end because the federal public health emergency (PHE) expired on May 11th, 2023. Following the PHE expiration on May 11, 2023, the temporary exemptions will remain in effect for an additional 30 days and during this period, SNAP applications and recertifications can continue to be processed using the temporary exemptions. This means that the temporary student exemptions end for initial SNAP applications filed on or after June 10, 2023. For ongoing households, the temporary exemptions end at the household's next recertification, beginning July 1, 2023.

Timeline for Expiration of Temporary Student Exemptions

• For new applications, the temporary student exemptions can be applied to applications submitted on or before June 9, 2023. After that date, only the permanent exemptions can be considered when determining eligibility.
• For students recertifying, the temporary student exemptions can be applied to recertifications submitted by June 30, 2023. Recertification applications submitted through June 30, 2023, must be processed using the temporary student exemptions, regardless of when the recertification is processed or the household’s expiring certification end date. Recertifications submitted on or after July 1, 2023, must be processed using only the permanent exemption criteria. Students in households that submit their recertification application by June 30, 2023, and are recertified retain their temporary student exemption until their next recertification.

The DOE sent an email on May 17, 2023, to all students with an EFC of $0, informing them of their potential eligibility for SNAP, the timeline of the expiration of the temporary exemptions, and how to apply.

This DOE email may serve as verification of a student’s EFC of $0 if they submit a new SNAP application on or before June 9, 2023, or submit a recertification on or before June 30, 2023.

OTDA has developed an End of the Temporary COVID-19 SNAP Student Eligibility Exemptions—Frequently Asked Questions (FAQ) document which outlines important information about the end of the temporary student eligibility exemptions and how some students may remain eligible for SNAP due to at least one of the permanent student eligibility exemptions. The FAQ can be accessed by visiting the OTDA College Student Expanded SNAP Rules.

Employment Opportunities with the City of NY

To view jobs available with the City at any time, Start at this page, or search for jobs here (to search by agency or area of interest) or here (to search by job ID# or agency). Please find a helpful flyer with more information about applying for HRA open positions which can be shared widely here.

City Services for Asylum Seekers Arriving in NYC

As of June 4, 2023, over 74,000 asylum seekers have come through our intake system since last spring. As of June 8, 2023, over 47,700 asylum seekers are currently in the City's care. The City has opened 166 emergency shelters and 9 HERRCs to meet this unprecedented need. This does not reflect the total number of asylum seekers in New York City, it does not include those who are staying with family, friends, and networks here after being connected.

Additional information on the City’s efforts to support asylum seekers can be found here.

Ride for Half Price – Fair Fares

Fair Fares NYC is a City program that offers eligible New Yorkers, regardless of immigration status, a 50% discount on subway and eligible bus fares or Access-A-Ride paratransit trips.

Fair Fares is open to all eligible New Yorkers aged 18-64 at or below the Federal Poverty Level without discounted transportation from the MTA or the City. The program’s NYC residency requirement does not include a minimum timeframe. Many of the Department of Homeland Security documents provided to asylees are accepted as proof of identity.

Many Cash Assistance and SNAP recipients can ride for half price. Each non-elderly adult should log into Access HRA or create an account if they are not the head of their case and click “Enroll Now.”

Encourage everyone to ride for half price with Fair Fares by sharing our Social Media Fair Fares toolkit and short video. Share and amplify!

Fair Fares enrollment is simple and can be completed online: Apply for Fair Fares on ACCESS HRA! View the “How to Enroll” videos in English and Spanish.

If you need assistance applying or have questions, please visit the Fair Fares website to find a location near you. Fair Fares enrollment assistance is also available at the NYC Asylum Seeker Resource Navigation Center.

Clients who need a replacement card or refund can visit any Fair Fares office or mail their damaged or expired card to:

Fair Fares NYC

P.O. Box 7099

New York, NY 10008-7099

Clients who mail their card must include the following information in the envelope along with the card:

• First and last name
• Date of Birth
• Fair Fares Client ID number

All new and replacement cards are mailed to the address provided by the client. 

Fair Fares Updates and Outreach Materials

The City has created Fair Fares outreach materials - including palm cards, brochures, and posters that community organizations and others can order. Please use the Design and Print Ordering System (DPOS) website after registering on the login page.

Additional Resources and Information

AmeriCorps – City Service Corps

City Service Corps, an AmeriCorps program, recruits individuals to serve full-time from 9/1/23–6/1/24 within City agencies, addressing critical capacity and community-related issues. Applications are due June 30, 2023. Click here to begin the application process as well as learn more about the topics and agencies participating.

The next AmeriCorps Member Information Session will be held on June 15, 2023 from 5:30 PM – 6:30 PM. Click here to register.

The New York Health Foundation (NYHealth) - Request for Proposals

The New York Health Foundation (NYHealth) released a Request for Proposals to support projects in New York State that expand access to primary care and advance racial health equity through primary care. Awards of up to $250,000 will be granted for projects that have regional or statewide impact, disseminate best practices, test replicable models, and contribute to policy and systems change.

Applicants must first complete a letter of inquiry form, due by June 13, 2023 at 1 PM. Selected organizations will then be invited to submit full proposals due on 8/24/23. Click here to learn more.

Silver Corps - New Employment Program for Older Adults

Mayor Adams has announced the launch of ‘Silver Corps’ — a new workforce development pilot program for older New Yorkers that will increase financial mobility among older adults, combat ageism in the workforce, and fill employment needs in local communities. Those interested in becoming a Silver Corps program participant, must be New York City residents at least 55 years of age, currently unemployed or underemployed, willing to participate in skills training and specialized certification program, and volunteer a minimum of 10 hours per week at a nonprofit or city agency. To learn more about participating in the Silver Corps program, older New Yorkers can call Aging Connect at 212-AGING-NYC (212-244-6469) or email silvercorps@aging.nyc.gov.

Community Care Corps – Request for Proposals 2023-2025

Community Care Corps released a 2023-2025 Request for Proposals (RFP) from programs serving older adults and adults with disabilities. They are looking for innovative local models in which volunteers provide non-medical assistance to family caregivers, older adults or adults with disabilities in order to maintain their independence. Grants range from $30,000 to $200,000. Learn more and apply here by July 7, 2023.

The Mayor’s Public Engagement Unit GetCoveredNYC Event Round-Up

GetCoveredNYC continues to connect New Yorkers to health coverage and health information. Our weekly social media roundup of GetCoveredNYC events helps people find free health care support in-person. This week’s round-up is posted here. Please share widely.

GetCoveredNYC and Health Literacy

Health insurance language can be confusing and difficult to understand. Our GetCoveredNYC Specialists are here to educate New Yorkers on all things health insurance, including definitions. To supplement our one-on-one outreach and case management, we’re excited to share our new health literacy campaign to help New Yorkers understand complex terms! Understanding the ins and outs of health insurance is critical to making informed decisions about your health. GetCoveredNYC offers New Yorkers the tools to take ownership of their health and we encourage everyone to learn more on our website: on.nyc.gov/HealthInsuranceVocab.

The Mayor’s Public Engagement Unit and NYC Aging

The NYC Cabinet for Older New Yorkers is committed to making New York City an age-inclusive community that promotes and supports the health of its older adults. Through a collaboration with Cabinet member agencies NYC Health + Hospitals, NYC Health, and Mayor’s Public Engagement Unit, the Health Subcommittee created a printable, double-sided Pocket Guide of NYC Aging Services that was used to train front-line professionals who engage with older adults. To help other professionals better serve older residents, please find a downloadable brochure on Cabinet’s website by clicking here.

Health Insurance and Mental Health Services

GetCoveredNYC Specialists are here to make sure that enrolling in health insurance is easy to navigate. Those applying are not alone and can access mental health support with health insurance and there are services available to help applicatns navigate the process. For more information, visit on.nyc.gov/MentalHealthAwareness

Resources/Links

• DSS Quarterly Community Call: Members of the Department of Social Services' (DSS/HRA/DHS) leadership team will provide important agency updates followed by time for Q&A.
• ACCESS HRA Help Desk/Online Support: Resolves ACCESS HRA technical issues and answers benefit/site-related questions.
• ACCESS HRA Trainings: The Office of Community Outreach offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling. Click here to view our current offerings and register for an upcoming session.
• ACCESS HRA Client Portal: New Yorkers can apply and recertify online for SNAP and Cash Assistance, view benefits, and more.
• DSS OneNumber (formerly Infoline): 718-557-1399
• Find a Partner Organization: Community-Based Organizations can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organization for more information.
• DSS Disability Access: If you have a disability, HRA can help by providing supports or accommodations to make getting the services clients need easier. This type of help is called a reasonable accommodation.
• Mayor’s Office of Immigrant Affairs (MOIA) Guide to Resources: The Mayor’s Office of Immigrant Affairs (MOIA) has crafted a guide to resources for immigrants, in over a dozen languages.
• Action NYC: 1-800-354-0365
• Food Help NYC: Free food locations, including food pantries & soup kitchens. Call 311 to find the nearest locations.
• NYC Well: Free, confidential mental health support in more than 200 languages, 24/7/365. Call 888-NYC-WELL or text “WELL” to 65173.
• Mental Health For All: A comprehensive hub with helplines and services that offer a range of free, direct support to meet the needs of all New Yorkers.
• Buildings After Hours: Free in-person information session with DOB staff every Tuesday from 4 PM to 7 PM at your local borough office.
• COVID-19 and Other Respiratory Illnesses: Resources, including test kits, treatment, vaccines, and masks available to New Yorkers as New York City experiences high levels of COVID-19, flu, respiratory syncytial virus (RSV), and other respiratory viruses.
• Notify NYC: Enroll for free in New York City’s dedicated emergency public communications program.
• NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115

Community-wide Conference Call

We look forward to your continued participation on our quarterly briefing calls and your ongoing work to help make sure that the critical information shared here and in our quarterly calls is being communicated to our shared clients.

The information contained in this communication is a synopsis of what is being shared on our community-wide conference calls as well as new developments and useful information regarding other City benefits and services. All of the information included in each of our prior communications, since March 2020, is available on our website on the Community Updates webpage.

Thank you for your partnership in serving our fellow New Yorkers in need of our services. If you have any questions or concerns about the issues covered in this communication or on our community-wide calls, or if you would like to be added to our distribution or community call invitation list, please reach out to the Office of Community Outreach at DSSoutreach@dss.nyc.gov.

In partnership,

Molly Wasow Park

DSS Commissioner