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Starting February 11, 2024, there is new guidance for New York State businesses when charging an additional fee to customers paying with a credit card. (NYS GBS §518). Businesses are prohibited from advertising a price and adding a surcharge at the point of sale when a consumer chooses to pay with a credit card. Instead, businesses must inform consumers of the higher price for a product or service when paid with a credit card by displaying the higher price. However, businesses can offer a discount to customers who pay in cash.

CONY is working closely with Greenberg Traurig and will provide members with any additional information or guidance as it becomes available

Credit Card Surcharge One Page Reference Guide

Credit Card Surcharge Violations Examples

Credit Card Surcharge Law - Educational Video

The Division of Consumer Protection provides educational assistance to consumers on how to protect themselves from unfair practices while also offering resources to the business community to help them comply with the law and prevent fraudulent and deceptive practices. 

The New York State Division of Consumer Protection provides resources and education materials to consumers, as well as voluntary mediation services between consumers and businesses. The Consumer Assistance Helpline 1-800-697-1220 is available Monday to Friday from 8:30am to 4:30pm, excluding State Holidays, and consumer complaints can be filed at any time.