Benchmarks Survey 
Continuing Flexibilities and Waivers After COVID-19 Emergency Declaration
Note:  Survey will close on COB Wednesday, May 20, 2020






Benchmarks' Membership 
Friday Update and Recording




NC Cases:  13,397
NC Cases Hospitalized:   491
NC Deaths:   641
 
 
Know your W's Campaign
The NC Department of Health and Human Services is asking people to remember these three things as we stay strong and continue to flatten the curve and slow the spread of COVID-19.

If you leave home, practice your Ws: Wear, Wait, Wash  
  • Wear a cloth face covering if you will be with other people 
  • Wait 6 feet apart. Avoid close contact.
  • Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.
These actions can protect our families and neighbors as the state takes a cautious step forward to ease restrictions while the virus is still circulating.
 
All North Carolinians are encouraged to share this message in their businesses and through their organizations to protect our families and neighbors as the state takes a cautious step forward while the virus is still circulating.

Flyers
 
Tax Code
Businesses receiving Paycheck Protection Program loans might still be taxed at the state level for loan forgiveness benefits - but legislators said Wednesday that they hope to change that. The legislature's Revenue Laws Study Committee and discussed plans to "decouple" the state's tax code from several federal tax changes made in the recent CARES Act for coronavirus relief.
 
The draft legislation approved in committee Wednesday would decouple from the CARES Act changes because legislative staff said that applying the changes at the state level would cost "hundreds of millions of dollars, probably topping a billion dollars." That's money the state can't afford to give up when it's already expecting a huge revenue shortfall due to coronavirus.
 
But legislators from both parties voiced concerns about the state continuing to consider loan forgiveness from the Paycheck Protection Program as taxable income - something the CARES Act says won't be taxable at the federal level. "If you tax those dollars, in my opinion you negate the incentive to get on the program," said Sen. Harry Brown, R-Onslow. "It seems to me like it's a double hit if you turned around and taxed it from a state level."
 
Sen. Paul Newton, R-Cabarrus and chairman of the Revenue Laws Study Committee, said he's hopeful a change can be made as the bill moves forward and the state's budget picture becomes clearer. "We're really, really concerned about the state's revenues going into next year," he said. "We are hearing multi-billion-dollar shortfalls. ... If we learn that revenues are better than we're hearing right now, we'd be the first in line to potentially change our position on this one."
 
Three New Tax Credits for Many Businesses Impacted by COVID-19
Good news for employers affected by COVID-19: Three new credits may be able to assist them:
  • Employee Retention Credit - Designed to encourage businesses to keep employees on their payroll.
  • Paid Sick Leave Credit - Designed to allow a business to get a credit for an employee who is unable to work (including telework) because of Coronavirus quarantine or self-quarantine or has Coronavirus symptoms and is seeking a medical diagnosis.
  • Family Leave Credit - The employer can also receive a credit for employees who are unable to work due to caring for someone with Coronavirus or caring for a child because the child's school or place of care is closed, or the paid childcare provider is unavailable due to the Coronavirus.

Early Reopening
North Carolina is in the early days of "Phase One" of a three-phase reopening plan, and there is a growing partisan divide over whether that plan moves too slowly. Elected officials from a group of eight counties in Eastern North Carolina want to be able to set their own schedules.
 
A group of Republican state senators filed a bill last week that would render Cooper's coronavirus-related executive orders basically powerless to stop businesses from violating them to reopen. A spokeswoman for Cooper called it "a dangerous bill that irresponsibly encourages people to violate health and safety rules during a pandemic."
 
And on Tuesday the partisan split hit the Council of State, which is the board made up of the politicians who are in charge of various parts of the state's executive branch. All the Republicans on the Council of State - including Lt. Gov. Dan Forest, who's running for governor against Cooper - signed a letter calling on Cooper to schedule a new meeting "as soon as possible." They want to ask questions about why restaurants, hair salons, churches and other such establishments still can't fully reopen.
 
At a press conference Tuesday, Cooper was asked about that letter and said he already offered the Council of State a briefing, days before the Republican members sent that letter. "Pandemics cannot be partisan," he said. "I've been on the phone with the White House every week. I've signed a unanimous pandemic budget. We're going to rely on the science and the facts to tell us when we need to reopen."
 
Republican leaders wrote, "we need clarity as to why you're not allowing certain industries to reopen as our neighboring states have done." A day later, Cooper said that he spoke with Georgia's Republican Gov. Brian Kemp and expressed concerns with Georgia's more aggressive reopening plans. That same day, the Atlanta Journal-Constitution reported a growing COVID-19 outbreak in northeast Georgia - where the state borders North Carolina. Georgia has had nearly triple the number of coronavirus-related deaths as North Carolina, despite both states having roughly the same number of residents. As of Tuesday, Georgia was reporting 1,460 deaths compared to North Carolina's 577.
 
At this point, the Governor and Secretary Cohen have said we are on track for moving to Phase 2 on May 22.
 
Phase 2
Phase 2 will take effect 2-3 weeks after Phase 1, or as soon as May 22
  • The statewide stay-at-home order is lifted, although vulnerable people should still stay home.
  • Restaurants and bars can reopen dining rooms but at limited capacity.
  • Gyms, entertainment venues and places or worship can reopen but at limited capacity.
  • Public playgrounds reopen.
  • People can gather in small groups of more than 10 people.
  • Strict rules and restrictions stay in place at nursing homes and other care facilities, including rehab centers and hospitals. Visitors are banned.
What's open:  All businesses and venues but with restrictions and smaller capacities
 
Phase 3
Phase 3 will take effect 4-6 weeks after Phase 2
  • Vulnerable people should stay home or avoid crowded spaces.
  • Restaurants, bars, retail stores, gyms, churches and other venues and businesses can increase capacity.
  • Larger groups can gather again.
  • Strict rules and restrictions stay in place at nursing homes and other care facilities, including rehab centers and hospitals.
What's open: All businesses and venues  
 
Legislation to Address Available 1.93 Billion of Cares Act Money
The House COVID-19 committees began meeting again this week to address issues related to COVID-19 and to work on spending bills for the remaining $1.93 billion in federal Cares Act funds allocated to North Carolina.
 
Both the House or the Senate have indicated they want to hold on to a much of the remaining COVID-19 funds as possible to fill the budget holes the state is facing. The intent of the CARES ACT funds was to offset losses for citizens and businesses during quarantine and to stimulate the economy, not to fill state budget holes. The House and the Senate are hoping for changing guidance from the federal government that will authorize states to use the funds for state budget deficits.
 
The partial economic collapse that has put hundreds of thousands of people out of work over the last two months in North Carolina will take a chunk out of state tax revenues, and lawmakers are waiting on a consensus estimate from their staff and Gov. Roy Cooper's administration. Initial estimates put the loss as high as $4 billion for the coming fiscal year, which begins July 1. Berger said that doesn't include the state highway budget, which might see another billion for the Department of Transportation than anticipated. Berger said the leftover federal money "may very well be needed to make sure we can operate our schools, not have furloughs of teachers as happened in the last recession."
DHHS is beginning to identify the priorities for the next round of federal COVID-19 money the legislature will spend. They shared in a webinar this week three key areas they are hoping will be funded:
  • Crisis services (Important to keep MH/DD/SA clients out of hospital settings)
  • Shore up single stream money -MCOs have already overspent $16M on single stream services. Some of them have as little as 30 days of cash on hand.  This fiscal year they only netted $28M in "savings" from Medicaid, and they've already put more than that into community reinvestment this year.  Most of the LME/MCOs are nowhere near breaking even, and by end of fiscal year, will likely be in an even more difficult financial situation. As service-need increase from COVID (expected in approximately 4-6 months, this deficit will be an even bigger deal.
  • Additional supports for residential facilities
They also mentioned they are looking for funding, preferably through the Medicaid Rebase, to increase the capitation rate for the LME/MCOs so they can continue to stabilize the MH/DD/SA system.
 
School Meals
School districts will need additional funding to keep offering student meal distributions during the summer months, a Department of Public Instruction official told lawmakers Thursday. Lynn Harvey, the school nutrition services section chief, said that since schools closed in March, they've served 18 million meals served at 1,000 pick-up sites and through the use of 2,100 school buses doing deliveries.
 
School nutrition workers went from serving cafeteria meals to packaging meals for distribution to ensure that the 826,000 students in North Carolina who receive free or reduced-price school meals wouldn't go hungry. "Literally the face of school meals changed overnight," Harvey told the House COVID-19 committee's education group.
 
Harvey said that 80% of school districts want to continue their programs at the same level during the summer months, even as most districts take a break from online instruction. But that would require money to keep the school bus deliveries rolling, or the number of daily meals will drop from 500,000 per day to 125,000 to 150,000 meals per day. Harvey didn't provide a specific amount she needs from the legislature, but she noted that total weekly expenditures total up to $15 million per week, with some of it subsidized by federal funding. The recently passed coronavirus relief bill includes $75 million for school nutrition, and the State Board of Education is scheduled to vote on an allocation policy to distribute that money at its May 21 meeting. Colin Campbell, THE INSIDER, 5/15/20

Federal Plan and Waiver Flexibilities Requests and Approvals; State Legislation
 
Medicaid & MH/DD/SA COVID-19 Next Steps
As a result of the pandemic, many changes in waivers, telehealth, etc have been positive for the MH/DD/SA system. A lot of questions have been raised about the possibility of continuing some of the changes after the COVID-19 Executive Orders are lifted. In response to these inquiries, Medicaid has developed an internal working group to begin looking at all the changes to decide how to hold onto the ones that have had a positive impact on the system.
 
First, they will be identifying the changes, due to federal regulations or because not best practice for care, will be reverted. They want to alert agencies as soon as possible about what those changes are so they can make preparation to transition back.
 
They will identify the items they would like to keep in place and then look at them through a fiscal lens to determine which ones are affordable.
 
The Division of Medicaid has asked for our feedback on the changes in the system that we think are beneficial to the clients we serve. As such, we will be sending out a survey to members to collect your feedback so we can compile a list of recommendations for the department. We would greatly appreciate member participation in the survey!

PPE Distribution for DHSR Licensed Group Facilities
NCDHHS, in coordination with North Carolina Emergency Management (NCEM) and the National Guard (NCNG) will be distributing packs of Personal Protective Equipment (PPE) to all DHSR licensed facilities across the state. This is intended to help residential facilities follow the guidance on infection control measures issued by DHSR to limit and control COVID-19 infection.
Each pack will include approximately 14-days worth of:
* Face shields
* Procedure masks
* Gloves
* Shoe covers
 
The amount of each agency's packet will be based on the number of licensed beds. Emails will be sent to facilities letting them know the date and location where they need to go to pick up their packet.
 
DHHS is still strongly recommending NO VISITORS but they are in discussion about what a transition will look like to allow visitors again. There will be a rate increase of between 5% and 10% for Personal Care recipients.  Each consumer receiving Personal Care will receive the increase, it does not depend on service setting.
 
DHHS always recommends that staff and residents wear cloth masks, except if the resident is in his/her bedroom alone. Surgical masks should be worn by staff when coming into close contact with residents. All staff should continue to be evaluated with a fever/health questionnaire when coming to work at the facility. Anything temperature over 100.0 is considered a fever.
 
REMINDER -- Faces of the Frontlines Campaign
We hope you have all had a chance to submit pictures and videos for the Faces of the Frontlines Campaign. If you have not, below is a reminder and guide to the process. We need your support!
 
The CareForNC is launching a COVID-19 campaign during May and June to recognize and honor the MH/DD/SA, child welfare and juvenile justice front line workers who have placed themselves, and their families, at-risk to continue serving their clients during the pandemic. Unfortunately, most people don't recognize the behavioral health, I/DD, Substance Use Disorder and child welfare work as "frontline workers" and it is important to change that perception. We work amongst healthcare warriors every day in our field and we are asking you to send in photos and short videos we can share to help our state and communities see the many faces of frontline workers!
 
These images will be used in our CareForNC COVID-19 Campaign: #FacesOfTheFrontline. The focus of this campaign is to tell our story - that our providers are on the front lines as well as physical health providers during this pandemic. The photos and videos submitted will be put together by a group of the LME/MCO public relations staff and posted on our CareForNC Facebook and Twitter site. We strongly encourage all your agencies to repost on your individual sites the CareForNC posts AND structure similar posts on your own website showing the many #FacesOfTheFrontline!!! Be sure to use one or all the hashtags listed below on your agency posts.
  • #FacesoftheFrontlines
  • #NCHeroes
  • #CareforNC
  • #TogetherOnTheFrontLine
 
To make it easier for you, we have created a Google Drive site with guidance and a submission form for uploading your photos and videos.:  https://forms.gle/7ZFx1DCnsqKs7vvq8
 
If you do not have a google account to use the Google drive, you can email your pictures and videos to carefornc@gmail.com . Many video attachments may be too large to send via email. In that case, please upload your videos to YouTube privately, Dropbox, or use WeTransfer and send a link to the CareForNC email so we can download the file. Be sure to include:
  • Your Name 
  • Organization name
  • County or counties you serve
  • Email
  • Description of Content
  • Any additional information
Below are some links to provide you additional information to help you create your own #FacesOfTheFronline posts and for video and picture submissions to CareForNC.
 
Brand/Technical Guidance:   Google Doc
Provider Guide/Directives:   Google Doc
Friday:  May 15, 2020 (Each Friday)
Benchmarks' Friday Membership Webinar

Time:  8:30 am

Friday:  May 15, 2020
Trillium Call with Day Service Providers for I/DD: Reopening Requirements

Time:  10:00 am to 11:30 am

Friday:  May 15, 2020 (Each Friday)
WEEKLY Q&A WEBINAR FOR VAYA NETWORK PROVIDERS

Time:  11:00 am

Monday:  May 18, 2020 
Statewide Developmental Disabilities Council Launches Virtual Road Tour to "Meet" Communities

Times:  
  • 12:30 pm to 2:00 pm 
  • 6:30 pm to 8:00 pm 
Monday:  May 18, 2020 (Each Monday until May 26, 2020)
Joint DMHDDSAS and DHB (NC Medicaid) COVID-19 Update CallFor BH/IDD Consumers, Family Members and Community Stakeholders

Time:  2:00 pm to 3:00 pm

Toll-Free:   844-291-5495 Access Code: 1279313
Wednesday:  May 20, 2020 (All Providers)
Provider Information Sessions

Time:  2:30 pm
Thursday:  May 21, 2020 
SPARCS Information Call

Time:  12:30 pm
 
Meeting number: 473 235 227
Password: HQmtXJmy445

Thursday:  May 21, 2020  (Repeats Each Thursday)
COVID-19 Update for Long Term Care Settings

Time: 11:00 am
 
Or dial-in at (646) 558-8656 
Webinar ID 997-9499-7344
Wednesday:  May 21, 2020 (All Providers)
Monday:  May 25, 2020 (Each Monday until May 26, 2020)
Joint DMHDDSAS and DHB (NC Medicaid) COVID-19 Update Call For BH/IDD Consumers, Family Members and Community Stakeholders

Time:  2:00 pm to 3:00 pm

Toll-Free:   844-291-5495 Access Code: 1279313
Tuesday:  May 26, 2020 
Trauma and Mental Health Peer Support 

Time:  2:00 pm
Wednesday:  May 27, 2020 (Each Friday)
QUESTION, PERSUADE, REFER (QPR) - SUICIDE PREVENTION WEB-BASED TRAINING

Time:  2:00 to 4:00 pm (7 Slots Available)

Thursday:  May 28, 2020
Let's Talk w Dave Hingsburger; Human Trafficking and People with an Intellectual Disability-Staying 'As Safe As Possible'

Time:  2:00 pm

Thursday:  May 28, 2020  (Repeats Each Thursday)
NC DHHS COVID-19 Healthcare Professional Webinar Series, in partnership with CCNC and AHEC

Time: 5:30 pm
Friday:  May 29, 2020 
COVID-19 Q&A Webinar for Behavioral Health Care

Time:   1:30 pm to 2:30 pm 

Monday:  June 1, 2020 
Statewide Developmental Disabilities Council Launches Virtual Road Tour to "Meet" Communities

Times:  
  • 12:30 pm to 2:00 pm 
  • 6:30 pm to 8:00 pm 
Monday:  July 20, 2020 
PCIT Information Calls

Time:  10:00 am
 
Meeting number: 730 385 489
You can also dial 173.243.2.68 and enter your meeting number. Or, join by phone: 1-650-479-3207 Access code: 730 385 489 
Thursday:  July 23, 2020 
PCIT Information Calls

Time:  10:00 am
 
Meeting number: 730 385 489
You can also dial 173.243.2.68 and enter your meeting number. Or, join by phone: 1-650-479-3207 Access code: 730 385 489 

Provider Guidance -- Testing

From Kody Kinsley, Deputy Secretary:

Good morning State and Local CFAC members, Brain Injury Advisory Council Members, DMHDDSAS Commission Members, Provider Partners, and LME/MCO CEOs,
 
An update to  COVID-19 guidance for North Carolina clinicians and laboratories is now available. This update includes:
  • Updated laboratory testing guidance,
  • Updated criteria for submission of specimens to the North Carolina State Laboratory of Public Health
 
The new guidance recommends that clinicians should conduct or arrange for diagnostic testing for any patient in whom COVID-19 is suspected . Providers should consider sample collection strategies that preserve personal protective equipment if possible, such as having a dedicated team, practice site, or testing center that performs sample collections. As new collection sites and modalities are established, ensure these populations have access to testing:
  • Anyone with symptoms suggestive of COVID-191
  • Close contacts of known positive cases, regardless of symptoms
  • Regardless of symptoms, anyone at higher risk of exposure or at a higher risk for severe disease.  Such patient populations are:
    • Persons who live in or have regular contact with high-risk settings (e.g., long-term care facility, homeless shelter, correctional facility, migrant farmworker camp)2
    • Persons who are at high risk of severe illness (e.g., people over 65 years of age, people of any age with underlying health conditions)
    • Persons who come from historically marginalized populations.
    • Healthcare workers or first responders (e.g. EMS, law enforcement, fire department, military)
    • Front-line and essential workers (grocery store clerks, gas station attendants, etc.) in settings where social distancing is difficult to maintain 
The NC Department of Health and Human Services now has sites for sample collection listed on its website at  https://covid19.ncdhhs.gov/about-covid-19/testing.

Testing through commercial and health system labs should be conducted accordingly to their protocols. Testing through the NCSLPH is available for prioritized populations specified in the updated guidance.

This is a rapidly evolving situation. Please check covid19.ncdhhs.gov for updates and additional guidance.

Primary Care and Special Needs
child/adolescent/young adult info requested

From Jody L. Miller, Community Engagement Coordinator

Dear Caregivers,

Barbara Leach from the FSN of NC office has been invited to participate in a National Academies of Science webinar and give a brief presentation on the primary care experiences of families with children who have special needs in primary care settings. Primary care is defined as "the provision of integrated, accessible health care services by clinicians who are accountable for addressing a large majority of personal health care needs, developing a sustained partnership with patients, and practicing in the context of family and community (1996, Institute of Medicine Report)."
 
It is extremely important that your issues, concerns, and recommendations are represented in this forum so that your voices are included in discussions and recommendations for providing high quality primary care to families.   I would deeply appreciate it if you would answer the following 3 questions regarding your primary care/pediatric care experiences from your perspectives as a parent/caregiver and/or a patient.   Please respond directly to Barbara via email at  leach@email.unc.edu by May 25, 2020.
 
Questions:
1.            What does primary care mean to you in the context of you as a caregiver of a child, adolescent or young adult with special needs (including  developmental disabilities, special health care needs, and/or behavioral/mental health needs)?
2.            How can primary care better support children, adolescents, young adults and their caregivers/parents
3.            If you could make one recommendation for improving primary care,  what would it be?
Thank you so much for taking the time to respond to this brief survey.  Your opinions truly matter! 

Parenting in Changing Times
Join Kate Murray, Ph.D., Director of Post Adoption Services at the Center for Child and Family Health for a presentation on helping children and their caregivers navigate uncertain and rapidly changing times.  This webinar will review strategies to promote emotion regulation for children who have experienced trauma, help caregivers manage stress, and identify resilience in families.

 
May 19th at 3 pm


NC TIDE IS GOING VIRTUAL- REGISTRATION OPEN!!

The NC TIDE Committee is very excited to invite you to the    #NCTIDE20   VIRTUAL Conference!  NCTIDE has worked hard to meet your training needs while adhering to social distancing guidelines. Your health and wellness are important to us. 

Because of COVID-19, the NC TIDE Executive Committee has decided to change our 2020 Conference to a Virtual Conference June 29-July 2. Sessions will begin at 8:30am-12:00pm on the first day and 9 am-12:00pm the following days three days. Contact hours will be offered for sessions attended virtually and Continuing Education Credits for NBCC and NCSAPPB are under application. 

Early Bird registration costs will be $100 per person.   


Attendees will need access to internet services in order to attend this conference.  All attendees will enter into the conference in "listen only" mode and will be allowed to submit questions via the Q/A panel within the webinar.  Presenters will interface with attendees with polling during the sessions and will pause within the presentation to allow for Q/A process. 


Senate Unanimously Passes 9-8-8 Suicide Hotline Bill

The Senate passed the bipartisan National Suicide Hotline Designation Act (S. 2661), which would designate 9-8-8 as the three-digit dialing code for the national suicide prevention and mental health crisis hotline system. Such a code would make it easier for millions of Americans to access timely and effective crisis intervention services, will better meet the growing need for such services, and will ultimately help get people in crisis access the appropriate level of care in the community of mental health and addiction concerns by aligning crisis services for these issues with other emergency services such as those for fires, automobile accidents, and social service referrals.

The bill now moves to the House, where it is expected to receive a vote as early as this week. The National Council thanks Senators Cory Gardner, Tammy Baldwin, Jerry Moran, and Jack Reed for their leadership on this critical issue.

Announcements, News and More: May 2020

UPCOMING FUNDING OPPORTUNITIES John Rex Endowment is re-imagining the ways in which it must respond as a funder. At the June meeting of our board of directors we will discuss needs of nonprofit partners and the nonprofit sector. By June 5 we will announce plans   for the remainder of 2020. 

BUILDING THE CAPACITY OF NONPROFITS The John Rex Endowment is continuing to build the infrastructure of the nonprofit community by engaging in partnerships with Armstrong McGuire  and Executive Service Corps (ESC) of the Triangle to consult with the Endowment's grant-funded partners as they assess their business resulting from the COVID-19 crisis. The no-cost, confidential consulting opportunities are offered to the Endowment's more than 35 grant-funded partners.

Paycheck Protection Program Toolbox

Our PPP Toolbox is designed to support nonprofit organizations as they navigate the Paycheck Protection Program, from Application, through Loan Management and Reporting, and Forgiveness.  If you are looking for information to support a small business, you may find our tools useful, but they are designed primarily with the needs of nonprofit organizations in mind. The links below will take you to the relevant section of this page:
The Small Business Administration's  Paycheck Protection Program provides potentially forgivable loans for nonprofits with 500 or fewer employees at 2.5x your average month payroll, up to $10M to 501(c)(3) nonprofits experiencing uncertainty in the current economic climate to help cover the costs of payroll and certain operational expenses.

SBA will forgive loans if all employees are kept on the payroll for eight weeks after the loan originates and the money is used for payroll, rent, mortgage interest, or utilities. Eligible nonprofits must have their materials ready as quickly as possible since the first come-first served application process opened on Friday April 3rd.

FMA Resources:

Managing Your Loan & Forgiveness Guidance
How to Apply Guidance
Get your Paycheck Protection Program questions answered!
FMA Clinics:
These free clinics provide an opportunity for you to ask questions of one of our experts about the process of applying for the Paycheck Protection Program and how to manage your loan after it has been approved and disbursed. To register, click the dates and times below:

Topic: Managing Your Paycheck Protection Program Loan & Forgiveness 101
Download   the latest slide deck for these clinics here!

Federal Government Resources:
Others' Resources:
The i2i Center for Integrative Health is sponsoring a two-part webinar series focusing on telehealth. Part I on June 2 at 10:30am-noon will help providers create processes that will prepare them for future audits and to relay practical information that can help providers support individuals using Telehealth during the crisis. Part 2 on June 16 from 10:30am-noon will provide a thoughtful discussion of the items programs that wish to expand their use of telehealth services following this current crisis need to consider as they continue down the path of telehealth services. There is a fee for the webinars.   Register here.

To assist providers during the  new coronavirus (COVID-19) pandemic , the N.C. Department of Health and Human Services (NC DHHS) is allowing flexibilities in staffing requirements, supervision, and training in the provision of Adult Mental Health Services. These changes are outlined in  NC Medicaid Special Bulletin #46 . Providers should continue to track and record flexibilities used for each service and be able to provide this information if requested.  Read More

New Claims Specialist Assignments Effective June 1, 2020
On and after June 1, 2020 please make contact per these assignments for new and old claim inquiries.

A-G Paulette Faison 910-272-1220 
H-N Brandi Oxendine 910-272-1241 
Q-T Angela Priest 910-272-1551 
U-Z Aundrea Oxendine 910-272-1247 

Assignments are made by business name. Assignments for individual practitioners who use their name as their business name are made by the practitioner's last name. 

Claim inquiries can be made by making direct contact with your assigned claims specialist, by submitting a claims inquiry form or by sending an email to claimsfunding@eastpointe.net. 

Billing agents and clearinghouses with multiple claim status inquiries must use the claims inquiry form for assistance.
COVID-19 #26 Prior Auths, Monitoring, Claims | Feedback Requested | Service Codes S5145/S5145HA | JCB

Prior Authorizations
Partners announced in  Provider Communication Bulletin #103 that effective March 19, 2020, Partners lifted the requirement to obtain prior authorization for services provided to members during the COVID-19 crisis period.   Partners has now extended this period through June 30, 2020. 

Providers can continue to initiate, continue to deliver, and bill for services.
  • The number of units that were approved in the most recent authorization will stay the same.
  • All services should reflect Medically Necessary care.
  • Upon the first concurrent authorization after this period, all documentation must be submitted to Utilization Management according to the Service Definition and additional guidance from NC DHHS.
  • Flexibilities given to Innovations recipients through Appendix K will remain in place in accordance with Appendix K timelines
Services billed during this period for dates of service prior to March 19, 2020, are subject to pre- or post-payment review. Claims may be denied/recouped due to no authorization.

Claims Processing Information
Beginning July 1, 2020, the authorization edit will be enabled.
What this means for providers and claims processing:
  • Any claims submitted after June 30, 2020, will deny if there is no authorization and an authorization is required for the procedure code.
  • Claims dated March 19, 2020-June 30, 2020, will be manually processed if the claims deny for no authorization only.
  • We encourage providers to submit claims as soon as possible to prevent claims from going through the manual process. This will ensure provider claim reimbursement in a timelier manner.
Monitoring Site Visits
Partners has made the decision to suspend all routine monitoring, including virtual, until June 30, 2020. We will reassess as conditions are changing daily. This includes monitoring for unlicensed Alternative Family Living; post-payment reviews and credentialing site visits (initial and re-credentialing). Partners will offer the provider the opportunity to virtually complete any reviews that the Partners Quality Management (QM) Monitoring department currently has in process. If the provider cannot complete the review at this time, providers will be offered the opportunity to reschedule.

Feedback Requested: Service-Related Flexibilities
Partners is seeking feedback from providers to share with the State on the existing COVID-19 service-related flexibilities.
Services to be assessed in this survey are State Funded Services
  • Telehealth
  • In-Lieu of Services
  • I/DD and Innovations Services
  • Clinical Coverage Policies 8C and 1H
  • RB-BHT
  • Enhanced Services
  • (b)3 services
Please indicate whether you would like to continue flexibilities or discontinue services.  If you do not provide the service, select N/A
Please submit your feedback by close of business Friday, May 15, 2020.  Click here to access the survey.

Service Codes S5145 and S5145HA Flexibilities
In partnership with providers, and in a review of  Special Bulletin COVID-19 #46,the following flexibilities apply to service codes S5145 and S5145HA
  • Waive reauthorization.
  • Waive staff training requirements unable to be performed during the state of emergency, except sex offender specific training.
  • Allow sex offender training to occur virtually.
  • Allow QP, licensed professional, psychologist, psychiatrist to provide treatment and consultation via telehealth and/or telephonically, as clinically indicated and based on level of expertise, instead of providing on-site at the facility.
  • All supervision and daily structure services must be provided in-person by the appropriate staff.
Providers should continue to bill these codes and document the flexibilities based on this guidance.  These flexibilities are retroactive to March 10, 2020 as indicated in the NC Medicaid Special Bulletin.

Joint Communication Bulletin #JCB365
On May 14, 2020, DMH/DD/SAS and DHB issued Joint Communication Bulletin #JCB365, IDD Supported Employment Guidance, which helps agencies that provide IDD supported employment services make informed decisions about COVID-19 and minimize the risk of exposure to individuals served and staff.  Retroactive to March 13, 2020, LME/MCOs may apply the same flexibilities to State-funded IDD Supported Employment and Long-Term Vocational Supports as those allowed under the NC Medicaid Inn ovations Appendix K to the extent funding is available.

We have not found anything new to report.

Hear from Legal Experts
Hear from Buncombe County Bar, Pisgah Legal Services, Legal Aid of NC, and the North Carolina Bar Foundation at no charge and get answers about issues on housing, bills or debt, unemployment benefits, health insurance, safety from abuse, stimulus checks, and other matters affecting health, well-being and financial security. Thursday, May 21 st from 8:00 a.m. - 2:00 p.m.  Learn more here 
 
New: Network Providers Application Form for Participation in the COVID-19 Cell Phone Program
To support Vaya Health members most in need of telephonic and telehealth services during the COVID-19 pandemic, Vaya purchased a limited supply of cell phones that may be requested by our network providers for distribution to eligible members. The primary purpose of this time-limited cell phone program is for providers to deliver MH/SUD/IDD services to our members who are currently unable to access services due to lack of a reliable communication device. To learn more, access the Network Providers Application Form for Participation in the COVID-19 Cell Phone Program.

N.C. DHHS: COVID-19 EMS Healthcare Resource Request Form
State leadership, including N.C. DHHS and the N.C. Department of Public Safety, has created a process for fulfilling requests from first responders and healthcare organizations for personal protective equipment (PPE). Read the  Full Guidelines for Allocation of Personal Protective Equipment and complete the COVID-19 North Carolina EMS Healthcare Resource Request Form