Your Servant HR Team is Here for You!
Like many of you, we continue to monitor developments regarding the spread and impact of the coronavirus. On March 5, Servant HR sent a message to our primary payroll contacts containing information concerning the Coronavirus (COVID-19). However, as more information has become available over the last week, we wish to provide this update, answering some “Frequently Asked Questions” (FAQs) that we have received from our clients. Included are additional web links to direct you toward reliable resources. We want to assure you we are still here!
What is Servant HR doing to stay operational? Will our people still get paid?
Thankfully, this is the easiest question to answer. Servant HR is 100% up and running and at present, all our employees are in the office, working as usual with no symptoms. We are enhancing our personal protection (additional cleaning and disinfecting, posting hand-washing instructions, not shaking hands, etc.) as we expect all of your teams are doing.

We are also prepared to implement our “Remote Service Plan” if needed, enabling our employees to work remotely while continuing to service our clients without a perceived change in response time. This service plan is completely designed to allow Servant HR to serve you at the exact same level for the following reasons:

  • All of our employees are able to utilize laptops or remote PCs
  • Prism HR is a cloud-based software – able to be accessed from anywhere
  • Our data files are securely maintained in the cloud–enabling us to have access at all times, from any location
  • Incoming faxes are received digitally and immediately available to our team 
  • All our employees have cell phones to which their office extensions can be forwarded
  • In the event we are on another call, our office voicemail system notifies us via e-mail that we have a message waiting, so that we are able to respond promptly to your request
  • Face-to-face onboardings and on-site visits can be accomplished via video conferencing (e.g. ZOOM)

Again, we want to assure you that as current events continue to unfold, Servant HR is ready and able to serve you appropriately.

What symptoms or behaviors should we be watching for?
The Centers for Disease Control (CDC) and the World Health Organization (WHO) have clearly laid out the primary symptoms of COVID-19:

  • Fever
  • Tiredness
  • Dry Cough
  • Shortness of Breath
  • Mild runny nose, sore throat and body aches may also be present

Not all those who are infected with the virus develop symptoms. Most people (about 80%) recover from the virus without needing special treatment. Older people and those with underlying medical conditions (such as heart problems and diabetes) are more susceptible to developing a serious illness if exposed to the coronavirus.

Is there anything we can do now?
As all workplaces are encouraged to take safety measures, it is important to communicate preparedness to your employees. The following action steps can be used to prepare and prevent the spread of the virus:

Emphasize hygiene etiquette
Post information around the office to explain  cough and sneeze etiquette  and  handwashing  in areas where they are likely to be seen. Provide tissues and alcohol-based hand sanitizer around the workplace. These are the same steps that should normally be followed to reduce the spread of any sickness in the workplace.

Encourage staying home
Employees should be encouraged to notify their supervisor and stay home if they are feeling sick. Servant HR can help you ensure that your company’s sick leave policies are flexible and in line with public health guidance, and communicate these policies consistently so that employees are aware. Some may need to stay home to care for a sick family member or may not be able to obtain a doctor’s note within the usual timeframe. We encourage our clients to be as flexible as possible and make sure your employees know that their health is a priority.

Advise caution for traveling employees
Direct employees to the CDC’s  Traveler’s Health Notices  for the latest guidance and recommendations for each country to which employees may travel. Advise employees to check themselves for symptoms of respiratory illness before starting travel and ensure that employees who become sick while traveling can notify a supervisor and contact a healthcare provider. If outside the U.S., sick employees should follow your company’s policy for obtaining medical care or  contact a healthcare provider or overseas medical assistance company  to assist them with finding an appropriate healthcare provider in that country.

Maintain confidentiality
In the rare event your employee is confirmed to have the coronavirus, you should inform fellow employees of their possible exposure, but must maintain that individual’s privacy and confidentiality as required by the  Americans with Disabilities Act  (ADA) and HIPAA. This is not an easy balance. Employees exposed to the coronavirus by a co-worker should  conduct a risk assessment  per guidance by the CDC. 

What if we have questions about our specific industry, our sick leave, pay policies or another specific situation?
Contact Servant HR by calling 317-585-1688 or send us an email. We will respond to your needs as quickly as possible. While we are not medical or legal experts on this new and ever-changing workplace issue, we do have many years of experience, and knowing our clients well should allow us to help you think through tough issues. We have already begun fielding multiple calls each day and we are ready and willing to assist you with your questions.

Finally, please understand that the answers we provide now may change as new information regarding the coronavirus or related federal and/or state legislation becomes available.  We will continue to update you as we learn more. We appreciate your loyalty and trust as a client of Servant HR, and we are grateful for the opportunity to serve you. 
Some Additional Links
Coronavirus: An Employer's Action Guide
CDC: COVID-19 Facts Sheet
CDC: COVID-19 Symptoms
CDC: Stop The Spread Of Germs
Hand Washing 20-Second Help
Coronavirus: Infographic