As the number of COVID-19 cases in Illinois continues to increase, the State of Illinois has issued a stay-at-home order. This order is currently in effect through at least April 30, 2020, and IMRF's offices are closed during this period.
IMRF is committed to providing you essential services during this challenging time, and we will continue to operate in a limited capacity while our offices are closed.
Our Call Center is Closed
You will not be able to contact IMRF by phone. The best way to contact us is through Employer Access. You can also email us or fax us at 630-706-4289.
Mail Processing is Limited
During this period, we will not have the ability to regularly send mail and process mail received. If you mail us any documents during this period, you will experience major delays. We strongly recommend that you use your Employer Access account to manage your IMRF processes.
Through Employer Access, you can continue with your normal monthly processes:
-
Continue to report actual wages paid and contributions collected. There is no COVID-19-related legislation that alters this practice.
- Enroll or terminate members
- Submit documents electronically
COVID-19 and Benefit Protection Leave (BPL)
As we continue to adjust our business practices for the COVID-19 pandemic, employers should know about IMRF's Benefit Protection Leave. See the
BPL Frequently Asked Questions
on the IMRF web site.
IMRF's Portfolio remains Substantial and Diversified
Although IMRF's portfolio has fallen along with the rest of the global economy, we have sufficient resources to fund benefit payments. Our diversified investment approach along with our 100% Funding philosophy has created a sound financial portfolio, which stood at almost $42 billion at the end of February.
We are in this Together
We appreciate your support and flexibility. The high-quality service that we take pride in providing will be affected by this office closure. Although you will experience slower responses and other inconveniences, IMRF is taking steps to make sure we give you the best service we can during this time. Thank you for your understanding.