Quality Results
News and Updates for Providers
April 14, 2020
COVID-19 Coverage Updates
QualChoice anticipates that over the next three months, Arkansas and its residents will continue to see a rise in COVID-19 cases. We are committed to ensuring access to COVID-19 treatment services in accordance with federal and state law.

Through June 30, and extended as necessary, QualChoice will implement revised provider payment rules for fully insured group plans in an effort to support our local business clients and their employees.


Telehealth Services During COVID-19 Outbreak
To ensure that all QualChoice members have needed access to care, we are increasing the scope and scale of our use of telehealth services for all products for the duration of the COVID-19 emergency. These coverage expansions will benefit not only members who have contracted or been exposed to the novel coronavirus, but also those who need care unrelated to COVID-19. Read more.
Centene Announces Provider Support Program
Centene has announced the creation of a provider support program to assist its network providers who are seeking benefits from the Small Business Administration (SBA) through the CARES Act. The company will provide resources to aid providers in grant writing and business loan applications, among other key activities. Read the news release.
Network Change
Because QualChoice is now under the ownership of the Centene Corporation, QualChoice members will be transitioned to Centene’s Arkansas (Novasys) network, effective this summer. Read more .
Helping Our Members Quit Tobacco and Nicotine
QualChoice is here to assist our members in stopping tobacco and nicotine use. As you screen patients for tobacco use, please remember that most QualChoice plans include a smoking cessation benefit. Our QCARE Kick the Nic! smoking cessation program includes:
  • The services of a health coach trained in tobacco cessation
  • Voucher for two free doctor visits with no copayment
  • Voucher for free smoking cessation medication (Chantix ®) if prescribed
  • Voucher for nicotine replacement therapy if prescribed
Please encourage your QualChoice patients to enroll in Kick the Nic! by contacting a QCARE health coach at 501.228.7111 or 800.235.7111.
Antibiotic Prescribing and Use for Outpatients
Antibiotic resistance is one of the most serious public health problems in the United States and threatens to return us to the time when simple infections were often fatal. QualChoice is committed to educating our members about appropriate antibiotic use. We need your help in optimizing how these drugs are prescribed and used, protecting patients from harm and combatting antibiotic resistance.

See the CDC’s recommendations for appropriate antibiotic prescribing for adults in an outpatient setting.
Updated Forms
To make sure you are using current QualChoice forms, please download from the Provider Forms page at QualChoice.com each time you need to use one.
We're providing guidance and resources for pregnant women who may have questions and anxiety related to the novel coronavirus.

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