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March 30, 2020

COVID-19 Health Update

To our valued patients,

We want to keep everyone updated on what we are doing to help all of our patients. You are important to us and we want you to know we are here for you.

For anyone with a scheduled appointment you do not have to cancel it or reschedule it. When we reopen we will contact you to reschedule.

We are continually checking our emails. Please continue to see our website for updates: www.smilenow.com

Due to our College recommending our closure, we are not able to see patients at this time unless it is an extreme emergency.

*Here is how we can help you during this time:*

*If something is Loose or Broken or Poking:*

Patients with something loose or broken, see the accompanied attachment for advice. You can also click on the Emergency Appointment < https://www.smilenow.com/emergency-appointments > Icon on our website: www.smilenow.com and send us pictures of your concern. Will we will do our best to help you
remotely. We can call you and video conference you if necessary.

*If you are running low on elastics or just want to know if you should still wear them:*

If you are running low on elastics please email us at  info@smilenow.com  and we can email you more elastics. If you would like us to check your progress with the elastics, click on the check my progress icon
< https://www.smilenow.com/progress-appointment > on our website and send us pictures. We can let you know how you are doing with the elastics and if it is now time for a new direction with them or time to stop them.

*If you are wearing Invisalign and don’t know if you should proceed:*

Please click on the Invisalign Progress form
< https://www.smilenow.com/invisalign-progress-form > and let us check on your progress.


*When and How will reopening begin?*

Unfortunately it is still too early to predict when we will re-open. As we have information, we will update you and update our website  www.smilenow.com. When the time comes that we can reopen, we will contact you to help you schedule your appointment. You do not need to contact us.

During these difficult times, please know that our entire Smile Solutions team is thinking of you as our extended family. And we wouldn't want to do anything to put you or your families at risk.

We will reach out to you again as the situation continues and hopefully we can return to normal operations soon. We thank you for your consideration and urge you all to practice reasonable social distancing measures. Keep safe. Keep healthy. Keep smiling.