Telehealth / Telemedicine
Some customers have already reached out to us to add telehealth to their benefits so members can access healthcare services without visiting a brick and mortar location. If you would like to add an option for telemedicine via community providers, we can make that change to your plan design immediately. This change is included as an option in the benefit change form to capture plan changes associated with COVID-19 testing and treatment.
If you would like to add telehealth service via our MDLIVE telehealth product, we can also make that change. You can indicate your interest in MDLIVE on the COVID-19 Benefit Change Request Form and we will send you a separate form to confirm your MDLIVE coverage preference. Adding MDLIVE services will likely take 15-30 days for MDLIVE to be set up. Please be aware that wait times are longer than usual due to the high volume of calls MDLIVE & all telehealth vendors in the market are currently receiving. Members can choose to schedule an appointment at a later time, or may need to wait 3-5 hours to be seen. MDLIVE is actively working to increase their capacity to support the surge in volumes. Please note, at this time, MDLIVE cannot order a COVID-19 diagnostic test.
We know that many of you will have questions about eligibility, leaves of absences, and COBRA. Our Account Management team is available to assist you with all of your service needs. Now more than ever, feel free to send questions to them. They will pull in any needed resources – whether from our Compliance experts, our Finance team or our Operational leaders – to make sure we answer your questions quickly and completely.
We’re Here for You
Thank you for your continued trust in our organization. Our focus, dedication, and support are unwavering as we navigate these unique times. We hope you and your loved ones remain safe and healthy. Please reach out to your Account Manager if you have any questions or if there's anything we can do to help.
Chief Growth Officer