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Concerns about COVID-19


CORE Connection Recommendations

As the news surrounding COVID-19 (the disease caused by the coronavirus) evolves, the main priorities of CORE Connection is to do our part to keep our families and clinicians healthy and prevent any spread of this virus.

  • We will be increasing our cleaning routine in our offices and waiting room, wiping down surfaces each evening to disinfect the office.

  • If you or your child is sick with a cough, fever or other symptoms, especially those related to the virus, please stay home and do not come to our office. More information about the virus symptoms below.


We know that there are more local cases being reported, some as close as Lombard, and this will certainly continue to expand. If you are aware of any potential exposure to your family please use caution and communicate with us prior to your appointment.

If you are doing any domestic or international travel or if anyone in your close circle of friends, family, colleagues, or neighbors have traveled domestically or internationally—inform your clinician.

If you are needing to cancel an appointment due to symptoms or a possible exposure or illness, please provide 24 hour notice of cancellation when possible.

Cancellations without 24 hour notice are still subject to our cancellation policy but fees will be waived on a case by case basis.

If you do come in sick and we need to cancel the appointment the late cancellation fee of $85 will apply so please communicate with your provider prior to coming in to the office.


If you need to cancel an appointment or if at any point, there is a quarantine impacting our area and CORE Connection:

  • Your therapist may be able to offer you a telehealth appointment. Please contact your provider to discuss this option.

  • Telehealth appointments may be appropriate for individual therapy sessions for adults, middle school or high school clients.

  • For our social groups and younger children, this may be a good opportunity to use a telehealth session with your provider to discuss treatment progress, any concerns you may have or to update goals.


Visit CORE Connection website for any updates and our facebook page or reach out to your provider or call our office if you have any questions or concerns.

We hope everyone stays healthy during this time.



Resources and Other Information


What is COVID-19?
The new coronavirus was identified in December 2019 as the cause of an outbreak of illness in the city of Wuhan, Hubei Province, China. Symptoms typically include fever, cough, and difficulty breathing and can appear from two to 14 days after exposure.

Two well-known types of coronaviruses have led to outbreaks of severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). COVID-19 is a condition that is caused by an outbreak of a new coronavirus. 

COVID-19 is spread by respiratory droplets and can persist for a short period of time on some surfaces. It generally takes prolonged and close (fewer than 6 feet away) contact to become infected. Most patients who are infected have mild disease. Those that have preexisting chronic disease or are elderly are at increased risk for complications. 

How can I stay informed?

Reliable sources for current updates about COVID-19 are:
• Centers for Disease Control (CDC)
• World Health Organization (WHO)
• National Public Radio (NPR)

If you’re sick or think you may have come in contact with someone who is sick, try not to panic. Chances are you have the flu or a common cold. However, because symptoms of COVID-19 and the flu can be similar, here are some specific precautions worth taking: 

  • Stay home 
  • Monitor your symptoms (fever, cough, difficulty breathing) 
  • Contact your physician should your symptoms worsen
  • Speak to your medical provider about ways to manage your personal risk


Here are the most common symptoms to be aware of and the percentage of people with the virus who had these symptoms based on a World Health Organization analysis:

Fever: 88%
Dry cough: 68%
Fatigue : 38%
Coughing up sputum, or thick  phlegm , from the lungs: 33%
Shortness of breath: 19%
Bone or joint pain: 15%
Sore throat : 14%
Headache : 14%