COVID-19 Update: June
May 28, 2020
Dear customer,
The end of May is upon us, which means it's time for our monthly update. We have been carefully monitoring the guidance and directives from the state, and we are cautiously hopeful that this is the last appeal we'll have to make to you, our exceedingly supportive community, while we're closed.

Every dollar we have received during our closure has allowed our small business to now survive ten weeks of closure, which is an astounding feat, in and of itself. Even more importantly, your continued support has:

  • Kept our staff working: Because of you, we were able to employ or re-hire all of our full-time and most of our part-time staff.
  • Provided 100% of healthcare benefits to all staff who receive them through PRG: We are committed to paying health insurance for our staff who depend on it, as it seems especially necessary during a health crisis.
  • Helped to ensure that we have jobs to come back to: Surviving the closure is only the first step of this battle for a small business. Reopening comes with staffing expenses in an extremely unpredictable and uncertain environment. Your support helps to ensure future employment for our employees.
  • Helped us support other small businesses: Because of you, we have been able to pay other small vendors in the local area and climbing community who are struggling to pay their own staffs and suffering the same economic hardships as we all are.
  • Benefitted our neighbors: Without gyms to run, we have shifted our focus to giving back to our greater community. We have partnered with American Red Cross, Philabundance, Meals on Wheels, The Sunday Love Project, and Invisible Hands to help in any small way we can during this crisis.

So, again, thank you so much for your continued support, patience and understanding. A thousand times, thank you. Your support has exceeded anything we could have ever anticipated.

Since we are still closed, we will continue to provide awesome content for you on PRG Remote. It features at-home workouts, exclusive content and lessons from our Climbing School, memes, happy hours, and general community merriment. Join us!

Heading into June, we are provisionally planning for a reopening date on or around June 25th for members, as the State continues to announce its strategy for lifting the closure, and, eventually, lifting restrictions on businesses like ours. Our governor will be moving counties into the 'yellow' phase on June 5th while allowing individual municipalities the authority to make changes and plans as needed. We will carefully monitor the instructions provided by both the state, and local municipalities, as well as the CDC and health guidelines. This will allow us to determine a more permanent way forward for our gyms and the community of climbers we serve.

As a thank you to those who continue with your June payment, we are offering:

  • Free Multi Gym access for the remainder of the year so you can visit any of our locations upon reopening.*
  • A $25 credit on your account to be used on any shop item or non-membership service.*

We understand, as well, that many of our community have seen a significant negative impact to their financial well-being, not to mention the myriad of other difficulties this crisis continues to cause for all of us. During this closure, if, at any time you need to suspend your membership payment, you may do so by filling out the form below. All advanced notice requirements and fees for suspensions are waived, and once our doors reopen, you will be able to restart your membership without delay.

Due to our current limitations as a result of the restrictions, we ask that you request your suspension only through the link below. We are unable to reliably process email requests at this time ** .

If you have already claimed a May suspension or requested a cancelation, your June payment will be automatically suspended. No action is needed on your part.

I want to, once again, on behalf of myself and all of the PRG Staff, say how grateful we are for your patience, understanding, and support during this crisis. We are humbled and inspired by you, our wonderful community, during this difficult situation, and very much look forward to seeing you all as soon as the crisis allows.

To your good health,

David H Rowland
Philadelphia Rock Gyms

*June Payment Benefits: Free Multi Gym grants active members with current accounts access to any PRG location through December 31, 2020. Those who already pay for Multi Gym access will have the total value of their Multi Gym fees from reopening through Dec. 31, 2020 added to their account as a credit in addition to the $25 credit. Credits on account ($25 + any Multi Gym credit, if applicable) can be used toward any shop item or non-membership service at any PRG location and does not expire. Credits cannot be applied to membership.

**Regarding Cancellation Requests: Due to limited resources as a result of closure, we will be unable to process cancelations until the current restrictions are lifted. If you desire to cancel your membership, please claim your suspension via the form above, then submit your cancelation request to this email: . Cancellations will be processed upon reopening, in the order they are received.
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