March 17, 2020

March 17, 2020

Dear Union Bank Customers:

Following the most recent recommendations from the state and federal government and the Centers for Disease Control for responding to the coronavirus and limiting the spread of the disease, Union Bank will begin limiting branch transactions to only our drive-up windows and closing our branch lobbies beginning tomorrow morning, Wednesday March 18 th . We are enacting this temporary change in an effort to protect our customers, our staff and local communities.

Please be assured that during this health emergency you will continue to have access to your accounts, Union Bank’s capital reserves are as large as they have ever been in our 129-year history, and we will be here to help get through this challenging time. 

Listed below are our current drive-through banking hours. We are working to expand these hours soon if conditions allow.
What if I need to access my Safe Deposit Box, open a new account, or want to discuss a new loan?

Safe Deposit Box Access: If you need to access your safe deposit box, please contact your branch at the phone number listed above to schedule an appointment.

New Deposit Account: We will continue to open new accounts during this challenging time. Call to schedule an appointment to come in to open an account, or consider additional options that we will discuss with you when you call that may save you a trip to the branch and help address the social-distancing directive of the government and CDC.

 New or in-Process Loan: Contact your local loan officer, your local branch at the phone number listed above or call 800.753.4343.  Commercial customers , please contact your lender. If you are unsure of the correct contact number, go to for a listing of our commercial lenders.

Other Questions/needs : Call us and ask. We will work with you on the best way to meet your needs.

Available tools for all of your banking needs
Many of our customers make use of some of our banking services. Now may be a good time to try some of these additional free services that can assist you during this difficult time:

Online Banking:
  •  Inquire on account balances
  •  Transfer funds between accounts
  •  Transfer funds to others using our Pay Others (P2P) services
  •  Transfer Funds to/from your accounts at other institutions
  •  Deposit checks using the Mobile Deposit function on our app

If you have not yet tried our free Online and Mobile Banking services, consider signing up today at . Go to the Log In prompt at , select Sign Up and follow the prompts.

If you are an existing Online or Mobile Banking customer and you wish to try some of the additional functionality available to you, log in and explore. If you have questions, please contact our Customer Care Team at 800.753.4343 and we will be happy to help.

Consider using any of our ATMs, or any of the 55,000 no-fee Allpoint ATMS to access cash using your Union Bank ATM or Debit Card.

In addition to mobile check deposit and drive-through banking, you can also deposit checks or cash at those conveniently located ATMs * located at our branches. Our ATMs are regularly disinfected.

*Union Bank ATMs located separately from our branches may not accept deposits

If you are not quite ready to try online banking, consider using our Telebanking system. You can find account balances and transfer funds between your Union Bank accounts with Telebanking. With your account number and social security number (or tax ID number) handy, call 800.583.2869, and follow the prompts.  

The CardValet APP
To guard against fraud, sign up for and begin using the Card Valet App. The app alerts you to any transactions posting to your debit card, and allows you to turn it on or off, or to designate the areas (geographic or industry category) where your debit card may be used.
What if I still have banking questions?
If you have questions, call us at 800.753.4343, or call your local branch at the numbers listed in the table above.

Together we want to help you, our staff and our communities to get through these uncertain times. We will notify you of any additional changes that occur, and when these currently branch access changes are lifted.

Thank you for entrusting your financial needs with us!

Here are some links with information and helpful recommendations that you may wish to follow, as well as listing of the symptoms to be aware of for coronavirus:

Thank you for banking with us. Please call 1.800.753.4343 (or your local branch) during normal banking hours with questions or if you have concerns regarding the authenticity of this email.