March 27, 2020 - COVID-19 Essential Worker Documentation

The COVID-19 pandemic has presented unique and challenging circumstances for the health care industry. GT Independence is focused on our preparedness efforts to best support the needs of those we serve. This bulletin provides you updates on the latest steps we’ve taken in response to the recent developments.

GT Independence is fully operational.

All essential service elements are fully operational through our entirely virtual workforce. GT is receiving timesheets, issuing timely and accurate payments, providing customer support, conducting enrollments for new referrals and submitting encounter data according to our normal operational standards.

GT Independence is providing Essential Worker Documentation to all Providers.

As communities move to shelter in place or stay at home orders, many providers are in need of documentation indicating that they are an essential worker. All providers can receive an electronic copy of this documentation today and can expect a physical copy in the mail in the next several days.
GT Independence has established a COVID-19 webpage with FAQs.

You can visit to see frequently asked questions and links to State specific pages or resources. GT Independence will continue to update this site as more information becomes available.

Protect yourself and others.

You can find CDC guidance on preventing coronavirus linked on our webpage or by clicking here: .
Important steps recommended by the CDC include:
·       Wash your hands often with soap and water for at least 20 seconds.
·       Avoid touching your eyes, nose and mouth.
·       Stay home if you are sick.
·       Clean and disinfect frequently touched surfaces daily.
·       Limit movement in the community.

GT Independence is here to help.

As this period of uncertainty continues, we are here to support you. Please feel free to reach out to our customer service team at 877-659-4500 with any questions.


John Carmichael, CEO
GT Independence