Dear Resident:

This e-update is being provided to keep you up-to-date on the COVID-19 virus.

The City of Mississauga is providing support throughout the evolving COVID-19 crisis. We’re working on a coordinated response to the virus with Peel Public Health and other government partners.

We cannot emphasize this point enough during the pandemic: if you can, stay home.

Health experts from around the world suggest physical distancing can limit the spread of COVID-19.

Peel Regional Police along with Peel Public Health and Peel Emergency Management have maintained regular communication to ensure that we are working together to safeguard against the transmission of the virus to keep our community safe. 

My office staff and I are working remotely as City Hall is closed due to the health concerns but we are still holding virtual meetings including City and Regional Council to ensure that we continue to provide essential services. We are in a time that is unprecedented so we are trying to answer your questions with the best available information we have. This information often changes by the day. I would encourage you to check the links below for the City, Region and Province to keep as up to date as possible. If you are on Facebook, I am posting new information on the Karen Ras page.

For any service requests please contact 311.

If you require any assistance from my office, please email .

Stay safe & healthy!
Interim Tax Payment Deferral
The City of Mississauga Council decided to defer the April, May and June interim property tax due dates by 90 days to help ease the economic impact of COVID-19.
This deferral until later in the year is to help provide cash flow relief over the next few months. For additional information click for the FAQ or click here

 Most Common Questions

  1. The deadline for submitting an application under the Tax Rebate for Low-Income Seniors and Low-Income Persons with Disabilities Program remains December 31, 2020 and automatically includes application for the Stormwater Charge Subsidy. The Outdoor Maintenance Subsidy application deadline has been extended to December 31, 2020. 
  2. Payments may still be made at financial institutions, through online banking or dropped off at the drop box located on the north side of the Civic Centre. Payments received through these channels will continue to be processed. 
  3. Taxpayers who are either on a preauthorized payment plan or have submitted post-dated cheques and want to continue to pay their taxes in April, May and June can do so as follows:
For additional information, please feel free to call refer to 3-1-1.
The City of Mississauga’s Economic Development Office has launched a new dedicated online resource for the business community in response to the COVID-19 pandemic. The web portal will be a one-stop site for businesses to get the latest information on government updates, relief packages and services offered by the City.

COVID-19 Business Relief Portal

The Business Relief Portal is a self-selection tool that helps identify relief programs and incentives that best apply to specific business needs and links to the government source of support. It also includes information on employee support, financial assistance and upcoming webinars and training sessions, offered by the City, that include topics such as building online/ecommerce to help Mississauga businesses mitigate the economic impacts as a result of COVID-19.

For a full list of business relief and resources, please visit the Business Relief Portal .
State of Emergency
On March 23rd, 2020, Mayor Crombie declared a State of Emergency in the City of Mississauga in consultation with Mississauga City Council and the Office of Emergency Management. The declaration supports the Province of Ontario’s and Region of Peel’s efforts to contain the spread of the COVID-19.

Declaring an emergency under s 7.0.1 (1) of the  Emergency Management and Civil Protection Act  provides the City of Mississauga with options to protect the health and safety of individuals and families living in Mississauga.

The City of Mississauga is aligned with provincial and regional public health measures and actions being taken during this pandemic emergency.

Service Cancellations, Closures, Updates

To help slow the spread of Coronavirus (COVID-19), City facilities are closed to the public until further notice. We’ll continue to take direction from our public health agencies to decide the duration for these closures.

  • All facilities, including City Hall and public counters are closed to the public at the end of Wednesday, March 18 through to April 5. Most services that can be, will be conducted via phone or online.
  • The Provincial Offences Courthouse located at 950 Burnhamthorpe Road West is closed as of March 17, 2020.
  • Committee Meeting Cancellations (to date): Planning and Development Committee and the Committee of Adjusment meetings are cancelled.
  • In addition, the Region of Peel, in partnership with the cities of Brampton and Mississauga and the town of Caledon, will allow retail deliveries to be exempt from Noise By-laws, to allow deliveries to take place 24 hours a day. The exemption will take effect immediately, for 30 days.
  • The City will continue to deliver essential services including: Fire, Transit, Works Operations & Maintenance, 311 Contact Centre, Animal Services, Regulatory Services, Building Permits/Inspections, Site Plan Applications, OPAs & Rezoning Planning Applications, Security Services as well as Administrative/Technical functions related to preserving safety and public trust.

For a complete list of closures, please click here
City of Mississauga Closes Playgrounds, Courts and Leash-free Zones
All facilities within the City’s 500+ parks are closed to the public to help prevent the spread of COVID-19 including:

  • Playgrounds
  • Outdoor Fitness Equipment
  • Sport Courts
  • Leash-free Zones
  • Picnic Shelters
  • Skateboard Parks

Signage at all City parks indicating these closures will be installed by the end of the week .
Reporting of Non-Essential Businesses & Gatherings of 5 or More People
Beginning on Tuesday, March 31 st , residents can call 311 for:

Call 3-1-1 if you wish to report:
  •  Open non-essential businesses (excluding: bars, restaurants and other food premises). For more information click here or call the Stop the Spread Business Information Line at 1-888-444-3659
  • Open theatres, cinemas or concert venues.
  • Organized public events and social gatherings of more than five (5) people, including parades, religious services, rites or ceremonies
  • Funeral services may be attended by not more than 10 persons
Contact Peel Health at 905-799-7700 if you wish to report:
·          A non-compliant bar, restaurant or food premise

If there is an emergency that requires immediate police presence, dial 9-1-1. For information on what is an emergency versus a non-emergency, please visit the Peel Regional R Police website .
Effective March 20 parking enforcement for the following is suspended:
  • 5 hour on-street parking
  • 15 hour on-street parking
  • Overnight (2:00 – 6:00 a.m.) parking
  • Complaints for these violations are not being accepted
  • These parking offenses may be enforced in exceptional circumstances

If you have any questions about these changes, please call 3-1-1. 
COVID-19 Telephone Town Hall
The City of Mississauga held a Tele-Town Hall session on Friday, March 20 to address concerns surrounding the COVID-19 virus and inform the public about what the City is doing to protect their health and safety.

You can listen to the audio from the Tele-Town session by clicking here.

Stay tuned for more details on the upcoming Telephone Town Hall to be held on Wednesday April 8th, 2020 at 7:00 pm.
Protecting Yourself & Others
Protect yourself
Take the following precautions:
  • Practice physical distancing (also called social distancing).
  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer. Alcohol-based hand sanitizer ranges in concentration from 60-90% alcohol content. A minimum of 70% alcohol concentration is recommended for health-care settings.
  • Avoid touching your eyes, mouth and nose as much as possible.
  • Avoid contact with people who are ill and their items.
  • Cover your coughs and sneezes with a tissue. If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Wash hands after coughing and sneezing.
  • Maintain a healthy lifestyle, including a healthy diet, exercise and enough sleep, to enhance your body's immune system.
  • Avoid social gatherings and organized public events of more than 5 people, as ordered by the Ontario government.
  • See the following guidance on self-monitoring and self-isolation from the Public Health Agency of Canada for more information.

For more information click here.
Helpful Resources
The City is working with Peel Public Health and recommend you visit the  Region of Peel Health  site for the most up-to-date details.
Peel Public Health has advised that if you develop symptoms of the Novel Coronavirus (COVID-19), please self-isolate and contact Peel Public Health at 905-799-7700 and if you require  immediate medical attention  , please call 911 and advise the operator of your symptoms  but please do not call 911 unless it is an emergency.
Below are links you may find useful:

Important Phone Numbers

  • Mississauga 3-1-1 or 905-615-4311 (outside City Limits) available 7am - 7pm
  • Peel Public Health  905-799-7700 Monday - Friday 8:30am - 4:30pm
  • Peel Regional Police Non Emergency Line: 905-453-3311
  • Telehealth Ontario 1-866-797-0000 Toll-free TTY:1-866-797-0007

The  City of Mississauga   and  Region of Peel   websites will be updating their information on a regular basis and will be the best place for the most recent updates for all residents.
As always, my office is available to assist residents on municipal or regional matters by e-mail at .