Eden I&R
January 2022 E-Newsletter
COVID-19 Isolation Measures, Key Symptoms

With COVID-19 case rates and hospitalizations rising because of the Omicron variant, the Alameda County Health Care Services Agency reminds everyone experiencing symptoms to isolate immediately to prevent putting others at risk. Test, if possible. Monitor your symptoms closely.

If you or anyone else is exhibiting any of the COVID-19 emergency warning signs listed below, seek emergency medical care immediately:
  • Trouble breathing
  • Bluish lips or face
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake

Vaccines remain the best protection and boosters are available to more individuals. To find free vaccines near you, visit MyTurn.ca.gov or contact your health care provider or local chain pharmacy.
Join Our Team!

Associate Director, 211 Contact Center: Manage our largest program while creating a culture of excellence. Click here for details.

Community Resource Specialist: Be the person on the phone when someone calls 211. Click here for details or here if you're bilingual in Spanish and English.

Accounting Manager: Manage the monthly accounting cycle and day-to-day accounting operations. Click here for details.

Development & Outreach Associate: Raise awareness of our programs in the community and among donors, and manage the development database. Click here for details.

Care Coordinator: Help connect members of the access and functional needs community with resources to create a plan for Public Safety Power Shutoffs. Click here for details.
AHIP Property Managers and Service Providers Meeting

On January 25, AHIP will host its sixth annual Housing Opportunities for Persons With AIDS (HOPWA) Property Managers and Service Providers Meeting.

The meeting will be held virtually and will provide information about recent changes to both the Coordinated Entry System and the Home Stretch Fund, a financial assistance program that provides support with move-in costs to homeless individuals who are moving to permanent housing. Updates to COVID-related rental assistance programs will also be provided.

If you are interested in learning more, please contact AHIP at 510-537-2600.
Caller Stories
A 47-year-old Spanish-speaking man in Castro Valley called 211 because he had fallen behind in rent. He is married and has one child and works full time. 211 staff referred him to the Alameda County Housing Secure Emergency Rental Assistance Program and Centro Legal De La Raza COVID-19 rent payment help.

Click here to read more 211 call examples from December.
211 By the Numbers - December 2021
211 Alameda County

6,849* conversations handled

8,216 referrals provided


*Includes 65 calls for Covid-19 testing and vaccine appointment scheduling.
Demographics

71% female

27% single mothers with minor children

53% living with disabilities
Conversations handled reflects both calls and two-way texts to 211.
Average Call Length

5:57 minutes
Average Wait Time

4:39 minutes
Services Database

143 agency record updates

49 program record updates
Housing Database

43 units added

1,794 records updated
Caller Testimonial
"211 staff answered every question for me and was very knowledgeable in putting so much feedback for me and my process. Thank you so much."
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

Last month, AHIP completed 195 calls and 5 face-to-face meetings with clients, provided 742 housing referrals and 171 referrals to services. AHIP completed 1 permanent housing placement, 3 site visits and assisted 1 client with Coordinated Entry System navigation and document readiness. Year to date, AHIP has provided assistance to 241 unduplicated clients.
December Outreach
22 community web-based meetings & calls attended

32,521 website page views

9,887 website sessions/visitors
Thank You to Our Partners
Partner Spotlight - Alameda Independent Mobility

In partnership with Eden I&R, Inc., the City of Alameda is excited to launch a new pilot program, Alameda Independent Mobility (AIM). This program facilitates same-day trip needs within Alameda County for low-income residents of the City of Alameda who are fully enrolled in East Bay Paratransit.

We arrange and monitor up to five Uber or Lyft trips per month for each participant. Eden I&R’s knowledgeable and trained call center staff can also provide referrals to food, housing and other services should the AIM client have such needs.

If you are interested in this program, contact the City of Alameda Paratransit Coordinator at CityParatransit@alamedaca.gov or call 510-747-7513.
Donor Spotlight - BAUASI

The Bay Area Urban Areas Security Initiative (BAUASI) is a multi-disciplinary, regional program with the goal of enhancing public safety and security throughout the entire Bay Area, working with 12 counties and 3 major cities.

The initiative includes more than a dozen diverse programs. We partner with them to improve alerts, notifications, and information to the public, practicing major earthquake scenarios and public safety preparedness.

We’re also part of their Bay Area Training and Exercise Program, to prepare community and faith-based organizations, those they serve, and community members for emergencies, as well as the trainings for safety for faith-based organizations, schools and educations settings, community-based organizations, and others using curriculum form the Bay Area Targeted Violence and Terrorism Prevention Program.

For more information, visit the BAUASI website.