Dear Benchmarks' Members, 

Please take a moment to review the information highlighted below, including recordings from Benchmarks' Child Welfare and Friday Membership Webinar.

Are you looking for online training?  Take moment to see what Benchmarks' Online Training Library has to offer!  Any questions at all, please reach out to Paige Wiggs, Benchmarks' Online Training Guru!


Take care of each other and stay safe and healthy!

The Benchmarks' Team

Benchmarks' Members Webinar 4-17-2020
Benchmarks' Membership Friday
 Webinar April 17, 2020

Reminder:  Benchmarks' COVID-19 Webpage is located here (and is included in the first/top section of each COVID update).

NC Cases:  5,554
NC Cases Hospitalized:  452
NC Deaths:  152
Counties with Cases:  93      

Governor Cooper Shares Path Forward for North Carolina
The Governor did a press conference this week with DHHS Sec Mandy Cohen to roll out the next steps for North Carolina in response to COVID-19. There is growing pressure to begin moving out of the shelter in place and to start opening businesses back up. The Governor outlined the focus of the next three steps
 
Testing: Identifying who has COVID-19
Working with private and public partners to increase testing capacity, expand testing sites and address supply challenges
 
Tracing: Acting quickly to stop spread - Tracing
Ramping up staffing and technology to determine who has been exposed when someone tests positive.
 
Trends: Knowing when to dial up or down social distancing
Analyzing new data, including number of new cases, hospitalizations, deaths, protective equipment, supplies, hospital capacity and more.
 
 
NC Hospitals Don't Expect to be Overwhelmed
Leaders of two of the Triangle's largest hospitals say they don't think the coronavirus outbreak has crested in the region but they're confident they have the beds, equipment and staffing to handle the peak when it arrives. Janet Hadar, president of UNC Hospitals in Chapel Hill, and Ernie Bovio, president of UNC Rex Healthcare in Raleigh, say they don't know when hospitals will see the full surge of COVID-19 patients. 

The oft-cited University of Washington model says North Carolina is experiencing the worst of it now, but other models, including ones done for the state Department of Health and Human Services, suggest the peak won't come until mid to late May. "There's so many different models out there that have peaks at different times in the next few weeks," Bovio said. "We're prepared for it but not sure when it's going to be here."
Hadar said the hospitals have expanded bed capacity, redeployed staff and stockpiled equipment, so they should have plenty of all three when the peak comes. Bovio and Hadar say current trends show the hospitals may be able to begin performing non-urgent surgeries and other procedures in the coming weeks.
 
General Assembly Leaders Support a Study on COVID-19 with $100,000
Berger announced that $100,000 in discretionary funding from the North Carolina General Assembly is going to start a study tracking symptoms and blood samples from patients at Charlotte's Atrium Health and Winston-Salem's Wake Forest Baptist Health who volunteer to be part of the research.
 
Berger has been pressing for more random testing but DHHS Secretary Mandy Cohen has pushed back against it for now because of the very limited PPEs available and has prioritized the equipment for health care facilities treating individuals with COVID-19 symptoms or who have tested positive.
 
This back and forth is symptomatic of a larger political battle over different perspectives of when to lift the strict social distancing measures that have kept North Carolinians sheltered in place for more than a month.
 
House COVID-19 Health Working Group
The House COVID-19 Healthcare Working Group met on Tuesday April 14th and Thursday April 16th. You can view the documents for April 16th here .
 
The working group has moved from presentations into discussions about developing two C ovid-19 draft bills 1) Policy/Regulatory 2) Funding by April 23rd when they hold their next meeting. There will be additional "tweeks" after the meeting on the 23rd to finalize the bills so they can filed on April 28th when the legislative short session convenes. The bills will be sent to the appropriate legislative committees and be heard in those committees on April 29th. The policy/regulatory will be heard in the House Health Committee and the fiscal bill will be heard in Appropriations.
 
Currently, the intent is to merge all the House COVID-19 working group bills (Healthcare, Economic Support, Education and Continuity of State Operations) into one large bill to be voted on April 30th. Our understanding is that legislators will not be at the building until April 30th to vote and all the committee work will be done remotely. Only legislative members and staff will be allowed in the legislative building.
 
Today's healthcare workgroup reviewed items included on a spreadsheet that had been submitted on the public portal for the legislative committee. The list was by no means a comprehensive list of items being considered but was a tool to use as a starting place for discussions.
 
The committee noted their support of a limited Medicaid expansion that would pay for the testing and treatment of uninsured COVID-19 patients. "If you have folks who have tested positive for this, it should pay for that treatment and of course pay for the testing as well," Speaker Moore said. "That's something I support."

To take a peek of all of the work being done in the four House Select COVID-19 Workgroups, revisit this Benchmarks' Update for all details.
 
  • Stop the cuts to State Single-Stream Funding to meet the demand for behavioral health services and tremendous burdens for providers that will extend throughout this crisis and beyond
  • Increase Innovations Waiver slots to meet the needs of over 12,000 North Carolina citizens on the waiting list for IDD services
  • Pursue the new crisis response resources and regulatory flexibilities made available by recent federal legislation
  • Grant LME/MCO clinicians access to the NC Controlled Substances Reporting System (CSRS) for real-time prescription data
Benchmarks has been supportive of the LME/MCO requests and is also pressing the legislature to include:
  • Fiscal relief for behavioral health agencies with more than 500 employees that were excluded under the CARES Act.
  • Increased reimbursement rates for foster families.
  • Funding pool for providers to apply for devices and/or data plans for clients that would allow for them to access telehealth services. 
Senate Plans
N.C. Senate leadership announced its session plans Thursday for a socially distanced coronavirus session. Senators will be keeping themselves six feet apart, and no lobbyists or members of the public will be allowed inside the Legislative Building.
 
The Senate hasn't hosted any public meetings or released policy options it's considering, however, leadership in both parties there have been soliciting proposals from their members. Senate Democrats are holding a press conference this morning to announce some of their recommendations. "In the absence of formal efforts by Senate leadership to study and develop legislation that will aid in the recovery of this global pandemic, the Senate Democratic Caucus formed six committees last month to study these issues," according to a news release Thursday from Senate Minority Leader Dan Blue's office.
 
In Lieu of Lists by LME/MCOs during COVID-19
We have continued to press for chronological lists from each LME/MCOs of the changes they have implemented during COVID-19 as well as their in lieu of services. The department has posted the in lieu of services created during COVID-19 by each LME/MCO on their LME/MCO contract page that you can find here.
 
We have been told that a list of each LME/MCO's notices, sent out in response to COVID-19, will be available next week.
 
COVID-19 Letters to Beneficiaries
The North Carolina Department of Health and Human Services is mailing a letter to Medicaid and NC Health Choice beneficiary households with information on COVID-19. These 1.2 million letters will be mailed in batches through April 22, 2020.

You can see the template for the letters here:
New DHHS COVID-19 Video

Why Using Telehealth Is Important During the COVID-19 Pandemic
Why Using Telehealth Is Important During the COVID-19 Pandemic

DHHS sent out letters last week to consumers explaining the importance of telehealth services and encouraging them to take advantage of these remote services to avoid risk of contracting COVID-19. 

This week, DHHS has released a video , aimed at consumers and providers, encouraging them to utilize telehealth services. DHHS has been incredibly helpful in quickly transitioning the healthcare industry to a telehealth based system within the span of about 2 weeks. Now, they really want clients to seek and utilize these telehealth services to ensure they continue to access care during the pandemic.
 
Secretary Cohen Letters to Feds for COVID-19 Support
Secretary Cohen sent out two letters this week in an effort to secure more funds for NC. 
The first letter was sent to Secretary Azar and CMS Administrator Verma requesting them to dedicate a portion of the $100 billion CARES Act Provider Relief Fund to providers that serve Medicaid beneficiaries and the uninsured like what was recently done for Medicare providers.
 
Sec Cohen recommended that they set aside a portion of the COVID Provider Relief Fund (noting that 30% was dedicated to Medicare providers) for essential Medicaid providers and utilize State Medicaid programs to quickly distribute the money in a way that "reflects specific needs in each state.
 
The second letter sent was to CMS requesting them to approve an emergency demonstration project under Section 1115 of the Social Security Act (the Act) that requested the following:
  • Expanding coverage for uninsured individuals related to COVID-19
  • Establishing a COVID-19 Disaster Relief Fund
    • Covering uncompensated care costs of Medicaid providers preventing, identifying, and treating COVID-19 in uninsured patients.
    • Adapting healthcare delivery to reflect the realities of COVID-19. Medicaid providers will need to make significant unanticipated investments in, among other things, telemedicine platforms, bed reconfiguration, off-site screening venues, and quarantine/post-acute care sites, as they adjust to a new reality. Providers will also need to purchase personal protective equipment to treat patients.
    • Preserving access to care in light of dramatic shifts in utilization.Providers will vary in their abilities to weather sharp declines in utilization, but many essential Medicaid providers already operate on slim margins and will require financial assistance to remain open. The costs associated with declines in utilization are not eligible for relief under Congress's stimulus package.
  • Providing temporary shelter for homeless people with a COVID-19 diagnosis, known COVID-19 exposure, or who live in hotspots to reduce the need for hospital beds.
  • Offering nutrition support to allow vulnerable Medicaid beneficiaries to comply with social distancing and home orders.
  • Providing more flexibility for beneficiaries receiving home care.
  • Ensuring appropriate behavioral health care. Many behavioral health providers have seen dramatic declines in volume since social distancing began, and certain types of group treatment options are not feasible, threatening to destabilize providers and jeopardize access to services. The State requests flexibility to make directed payments to behavioral health providers through the State's behavioral health managed care plans (known as LME/MCOs), without needing prior approval of a directed payment preprint.
  • Streamlining Eligibility and Enrollment
    • Expedited enrollment. NC requests the ability to establish an expedited eligibility and to allow providers to bill to a temporary ID number for individuals determined eligible through the streamlined process.
    • Other eligibility and enrollment simplifications to mitigate the surge in enrollment. North Carolina is expecting a major surge in enrollment as unemployment spikes while the Medicaid agency and local social service agencies are working to address other urgent issues related to COVID-19. As the pandemic continues, North Carolina will need the ability to identify other eligibility and enrollment flexibilities, such as automatically renewing for 12 months for all individuals whose eligibility is up for renewal during the period of the national emergency. 
NC DSS Shares Waiver Process Webinars
NC DSS will be hosting four webinars throughout the day. There will be two calls scheduled Friday morning, with the first call starting at 9:30 am that will be for county DSS agencies and private agencies that license foster homes. Both morning calls will focus on the same items but will split agencies/attendees into two groups based alphabetically by agency name, to create smaller groups that will allow for more interaction for questions and feedback.
 
There will be two more calls in the afternoon, one for agencies that provide adoptions and the second for residential Children's Home agencies.
 
On Thursday, NC DSS sent out the waiver "Dear County Director" and the newly added Dear Executive Directors of Private Licensed Child Placing Agencies letters. We had requested that they begin combining the two and include both counties and private providers on the calls to encourage collaboration and allow each to hear the questions and concerns of the other group. We are incredibly pleased and appreciative that they have moved forward with this format.
 
They worked hard to create easy to use forms for the waivers to reduce administrative time and cost. We strongly encourage all providers of child welfare services to participate in the meetings and encourage you to let us know any concerns or feedback that would be helpful in the implementation of the waivers. PLEASE don't forget to let State DSS know your appreciation for hosting the webinars and the proactive work they have done around the waivers.

ICYMI:  Important, COMPREHENSIVE Medicaid Bulletin for Behavioral Health Services and Flexibilities

We highly suggest that our members who provide Behavioral Health services take a moment to pull this bulletin up and review online.  It is a bit over 30 pages long.

Here is a snapshot of the first page:


Background and General Guidance
Effective April 16, 2020, NC Medicaid, in partnership with the DHHS Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMHDDSAS), is temporarily modifying its Behavioral Health and Intellectual and Developmental Disability Clinical Coverage Policies to better enable the delivery of care to NC Medicaid, NC Health Choice and State-funded individuals in response to the COVID-9 Pandemic.

These temporary changes are retroactive to March 10, 2020. and will end the earlier of the cancellation of the North Carolina state of emergency declaration or when the policy modification is rescinded. When the temporary modifications end, all prior service requirements will resume.  

During the North Carolina declared state of emergency, services must continue to be provided at an intensity and quality that meet the needs of the individual, consistent with the individual's goals and the intended outcomes of the service. In addition, the service must be provided by staff at a ratio (as relevant) and with the expertise and scope necessary to meet the needs of each individual.  

Throughout this bulletin, "telehealth" means two-way real-time interactive audio and video to provide care and services when participants are in different physical locations. Telehealth does not include telephonic provision of services; when telephonic provision is permitted, it is specifically noted below. 
  • Providers must ensure that services outlined in this bulletin can be safely and effectively delivered using telehealth or telephonic modalities. 
  • Providers must consider an individual's behavioral, physical and cognitive abilities to participate in services provided using telehealth or telephonic interventions. 
  • The individual's safety must be carefully considered for the complexity of the services provided. In situations where caregivers or facilitators are necessary to assist with the delivery of telehealth or telephonic services, their ability to assist and their safety should also be considered when the individual needs physical assistance. 
  • Delivery of services using telehealth or telephonic interventions must conform to professional standards including but not limited to ethical practice, scope of practice, and other relevant federal, state and institutional policies and requirements including relevant Practice Acts and Licensing Board rules.
Supervision must continue to be provided per the applicable Clinical Coverage Policy but may be provided virtually as indicated below; virtual supervision includes real-time interactive two-way audio and video, as well as telephonic modes of communication. Supervision should be increased accordingly when provider staff do not receive relevant trainings that have been temporarily waived. Please note, staff trainings are only waived (as indicated below) if there are not opportunities to receive the specific training(s) virtually.

The following tables outline the allowed service flexibilities during this declared state of emergency.

Table 1: Behavioral Health Emergency Flexibilities by Policy


Provider Webinar for COVID-19 Appendix K Flexibilities for the NC Innovations and TBI Waivers

Tuesday, April 21, 2020
4:30 pm

NC DHHS is hosting a webinar on
4/21 at 4:30p for Providers on the  COVID19 Appendix K Flexibilities for the NC Innovations and TBI Waivers. 
This is a follow up to the 4/7 webinar that had technical difficulties.

NC Medicaid has implemented flexibilities on how Medicaid providers and beneficiaries receive Medicaid services in the wake of COVID-19. Utilization and prior approval limits for specific State Plan Medicaid services will be relaxed for all Medicaid beneficiaries impacted by COVID-19 including individuals participating in the NC Innovations Waiver and the NC TBI Waiver.

NC Innovations and TBI Waiver Provider Webinar/Call

Tuesday, April 21, 2020 from 4:30 p.m. to 5:30 p.m.

Link to join Webinar
 
Join by telephone
(312) 626-6799  or (646) 558-8656
Webinar ID:   999 3464 1459
 
Join by one-tap
+13126266799,,99934641459#  or +16465588656,,99934641459#

Applications Now Open for FCC Telehealth Technology Grants
The FCC established a $200 million COVID-19 Telehealth Program which allows eligible providers, including community mental health and substance use organizations, to apply for grants to fund technology and equipment to bolster service delivery via telehealth. The order states that community mental health centers and other types of health care providers are eligible for funds. The application portal is accessible here. FCC has issued application guidance explaining the process, eligibility and application requirements. The National Council encourages members to apply as soon as possible, as funding is distributed on a rolling basis.

Benchmarks' encourages any member that has a need in this area to apply.  

NC DHHS has put together a powerpoint presentation to help provide an overview of what is included and how to apply.  

Please see below:


Requesting Personal Protective Equipment
Personal Protective Equipment (PPE) has become one of the largest needs across our state during the COVID-19 pandemic. NCDHHS and the NC Department of Public Safety understand organizations across North Carolina are in need of PPE and state government is actively working to help get PPE to those who need it.
State leadership has put together a process for fulfillment of requests for PPE. In developing this process, the state is trying to make sure that those at highest risk of severe clinical disease and workers delivering emergent life-saving services are receiving the PPE they need. This process addresses three groups of prioritization for receiving PPE. In order of priority, those groups are: 
  • Group 1: Acute and Long-Term Care 
  • Group 2: Congregate Care Settings and Health Care/First Responder Agencies 
  • Group 3: Non-Health Care Entities.  

If your agency or facility is concerned about PPE supplies, a  guidance document reviewed by the NC Department of Labor's Occupational Safety and Health Division gives strategies for optimizing PPE usage. It outlines options your agency should consider if PPE supplies are limited or unavailable.

If after implementing and exhausting all conservation measures, your health care agency or facility is in critical need of PPE supplies, please go to the corresponding link below to detail those needs for PPE ONLY. If your agency or facility does not fall under EMS, Skilled Nursing, or Hospital, please use the "other health care facility" link.
As a result of severe disruptions in the global supply network, your full request may not be provided due to limited quantities on hand. Requests will be filled as quantities are made available based on the prioritization schedule. If you have questions about how to put in a PPE request, email  OEMSSupportCell@dhhs.nc.gov.  

These surveys and processes are only for PPE requests. For all other critical public health and safety resource needs, reach out to your  Local Emergency Manager.

 


Guidelines

President Trump has unveiled Guidelines for Opening Up America Again, a three-phased approach based on the advice of public health experts.

These steps will help state and local officials when reopening their economies, getting people back to work, and continuing to protect American lives.

Find Meals for Kids When Schools are Closed

Type your location or address into the  interactive map to find directions to nearby sites as well as hours of operation and contact information.

To slow the spread of the new coronavirus (COVID-19), many schools have closed unexpectedly. To ensure that children who rely on free or reduced-price meals at school are able to get the nutrition they need, USDA is working with states to continue providing meals to students.  Usually, the rules require that children gather and eat their meals on site. However, due to the exceptional circumstances of this public health emergency and the need for social distancing, USDA was able to make temporary changes so that meals may be taken home, and parents or guardians may pick meals for their children if the state allows. Families can use this tool to find directions to nearby sites as well as hours of operation and contact information.

Also, the  USDA National Hunger Hotline remains a helpful resource for people seeking food assistance. The hotline, operated by Hunger Free America, can be reached Monday through Friday between 7 a.m. to 10 p.m. ET. at 1-866-3-HUNGRY (1-866-348-6479) or 1-877-8-HAMBRE (1-877-842-6273) (for Spanish).


Please see the message below from our dear friend and colleague , 
Treva Johnson, National Public Policy Director FFTA

FFTA Webinar Series
Our fourth in the FFTA webinar series, Responding to COVID-19, is scheduled for this Monday, April 20th at 1pm ET. We will host a panel of agency leaders from across the Nation who will discuss the challenges, opportunities, and creativity they have employed to navigate their agencies through an unprecedented time in history.

Responding to COVID 19 An FFTA Webinar Part 3
Responding to COVID 19
An FFTA Webinar Part 3

April is Child Abuse Prevention Month
Everyone can play a role in supporting families in order to prevent child abuse and neglect. Get involved and help raise awareness in your community by  using these free tools.
 
ACF Guidance Around Fingerprinting  
On April 15, ACF released guidance around fingerprint requirements as well as caseworker visits. The memo references the Stafford Act and  can be read in its entirety here.
 
College Stimulus Funds Released  
On April 9, U.S. Secretary of Education Betsy DeVos announced $7 billion to be released for colleges and universities to help students in financial distress because of the coronavirus. As part of the CARES Act, these funds direct schools to give money to students to cover expenses such as food, housing, technology, childcare and health care. Public colleges and universities will receive the most of the emergency grant funds at $4.5 billion, while private nonprofits will get about $1.2 billion, and for profit schools will receive more than $500 million.
 
Governors Emergency Education Relief Funds Released   
On April 14, U.S. Secretary of Education Betsy DeVos announced that nearly $3 billion will be made available to governors to ensure education continues for students of all ages impacted by the coronavirus national emergency. This flexible emergency block grant is designed to enable governors to decide how best to meet the needs of students, schools (including charter schools and non-public schools), postsecondary institutions, and other education-related organizations and is part of the CARES Act. 
 
IRS Link is Live   
On April 15, the IRS launched its live tracking tool for stimulus payments.   You will find it here along with instructions for non-filers and a question and answer tab.
 
State Highlights
Oklahoma Department of Human Services is beginning to issue emergency relief payments to foster parents. These payments, which will be paid monthly, per child, are meant to support foster families as they navigate the impact of unexpected expenses of caring for children full-time due to school closures.
 
California will steer $42 million toward helping tens of thousands of youth in foster care as stay-at-home orders have drastically reduced contact and services for some of the state's "most vulnerable" children. The bulk of the money will manifest as $200 monthly payments to families with "at risk" children, with additional funds set to help buy protective gear for social workers and computers for children, among other things. You can read more here.
 
FFTA Forum   
We continue to add resources and discussions on FFTA's Responding to COVID-19 Forum. You will find information for resource parents, federal guidance, our webinar recordings and many resource links here.
 
Amid the chaos and fear, FFTA member agencies across the Nation have worked tirelessly and selflessly to ensure quality care for our most vulnerable children and families. We are so grateful to you all for your daily dedication and perseverance.

How to Combat Stress with Resilience
During the COVID-19 Pandemic
Pretty Good!  You may just enjoy it!

Presented by:  Katie Rosenbalm, PHD, Senior Research Scientist

This webinar describes how your stress response system works, how this might be affecting you during the COVID pandemic, and ways that you can build resilience and wellness during this difficult time.

SelfCare_duringCOVID