Conference 43 attendee registration fee includ es admission to breakfasts and keynote speakers’ presentations, Exhibit Hall luncheons, CS Week Conference workshops and all social and networking functions including, but not limited to: Exhibit Hall receptions and the perennial favorite – Thursday Night’s CS Week Special Event.

* To quality for this Tiered Pricing discount, utilities must register all attendees on the same date. Learn more by emailing Julie Shankles , Registration Manager, or calling at 903-893-3214 or 903-821-8631, Monday – Friday, 8:00 am – 5:00 pm CST

REGISTRATION FEES*:

Book Early and Stay Close to the

Phoenix Convention Center

April 2019 is right around the corner, and CS Week has three designated downtown Phoenix hotels for CS Week 2019! After completing online registration, attendees can select and book hotel accommodations and ensure they are situated within walking distance of the Phoenix Convention Center, the site of all nine CS Week venues. The three hotels share the same nightly rate.

Check the website in early February for new hotel blocks that are being added to meet registration demands. 

Questions about registration or accommodations? Email Julie Shankles or call her at 903-893-3214.

Popular Venue Charts Three Major Events

Take a Walk Down

Innovation Alley

CS Week’s newest venue features Platinum and Gold sponsors leading casual, informational Innovation Talks outside the Exhibit Hall.

These Innovation Talks are designed to spark ideas and questions so that attendees will want to continue conversations and Q&A at vendors’ Exhibit Hall booths. No tagging is allowed in this Alley, but attendees will recognize Innovation Talks as opportunities for industry-leading vendors to enlighten and inspire, not as selling sessions. 

CS Week extends a sincere thank you to all the utilities who submitted nominations for the coveted 2019 Expanding Excellence Awards, four categories that showcase organizational projects and programs and two new awards which recognize individual achievement.

Nominations are now in the hands of the EEA Awards Committee and being reviewed for scope, complexity, innovation, and execution including budget and schedule adherence, risk mitigation, operational improvements and value-added features. With so many great submissions, occasionally multiple awards of each category are granted.

Click each star to learn about Expanding Excellence Awards and to watch videos of

prior winners.

For questions about the Expanding Excellence Awards, please email Shelley Carter , Expanding Excellence Awards Manager, or call her at 903-821-8647.

Stop by Perficient Digital’s Booth #1111 and say hello! Share an opinion. Offer your feedback. Your ideas count with CS Week.

LeadNext is a leadership coaching and operational training partnership between utilities and CS Week. Utility supervisors/ managers capable of assuming greater responsibility and taking on future higher roles, along with their executives who will support them through the 13-month program, are invited to Read more .

Four LeadNext coaches, respected retirees who enjoyed prestigious careers in large utilities, steer monthly LeadNext webinars, engage participants in meaningful, transferrable discussions about the Customer Experience Lifecycle and share their experiences and leadership insights.

Want more information or have questions about getting started? Email Lisa Collin s or call her at 903-821-8675.

Email Shawnna Ansley , CS Week’s Synergy Group Manager or call her at 903-821-8648 with your questions.

There’s a Doctor in the House… a Telephone Doctor That Is

ENGAGE311, the premier educational conference that provides beginning and experienced 311 and customer service center industry leaders the opportunity to see new products and systems, network with industry peers and vendors, and advance their center, is excited to welcome Nancy Friedman, The Telephone Doctor, as its Monday keynote speaker. Nancy, president of Telephone Doctor Customer Service Training, has been working with call centers around the country throughout her career to help improve communications.

Her program, “Golden Nuggets of Customer Service,” is filled with fun, interaction and tons of ideas, tips, skills and techniques attendees can take back to their centers to use immediately and forever. Get ahead of the game, and check out Nancy’s website, at nancyfriedman.com

Don’t miss this engaging opener or the other educational and networking offerings of 2019’s ENGAGE311. Review its three-day Agenda and Register today.

 

Amber Wiens is the CS Week 311 Manager. Call her at 903-821-8721 or click her name to launch and send an email with your question.

Revisit top rated 2018 workshops and previous CS Week Conferences with

On Demand Webinars

Leadership Lessons Learned Set for Launch

at CS Week 43

Three-peat! CS Week Publishing, the venue that helps utility professionals become authors, is proud to launch its third book.

With his own powerful story to share, David J. McKendry , Senior Fellow, Canadian Electricity Association, reached out to CS Week attendees during the summer/fall of 2017 to tease out their histories, allowing them to earn the moniker, “Published Author.” Forty utility professionals responded. McKendry’s compilation book, Leadership Lessons Learned from Our Mentors: Time-Honoured Values That Are Shaping the Utility Experience of the Future , will be launched at CS Week 2019 with a Wednesday afternoon reception, book signings and Friday morning’s leadership panel session.

Visit Barnes & Noble  or Amazon to buy your hardcover or electronic copy or stop by Booth #110 where all three CS Week Publishing books will be sold. McKendry and his authors will be wearing Conference badges with stickers designating them as authors, so you can easily spot them for chapter signatures.

This book would make a wonderful gift for the high school and college graduates in your life. A discount is offered for bulk quantities. For questions about the book launch, please contact Lisa Collins  or call her at 903-821-8675.

Focus on Phoenix

 Just like a camera with its lens, aperture, flash, memory card and shutter, CS Week 2019 promises to focus on customer service in Phoenix, capturing important memories and delivering industry insights and trends. Phoenix Convention Center is the location of CS Week 2019 and Conference 43.

Click and discover Phoenix!

Phoenix, the capital of the state of Arizona, boasts a population of over 1.6 million residents. “Cotton, cattle, citrus, climate, and copper were known locally as the "Five C's" of Phoenix's economy. These industries remained the city driving forces until after World War II, when high-tech companies began to move into the valley and air conditioning made Phoenix's hot summers more bearable.

Nicknamed the Silicon Desert, Phoenix and the surrounding area do not observe Daylight Savings Time. The city averages approximately 300 days of sunshine each year, receives scant rainfall and typically reaches temperatures of 85 degrees during a typical April. No promises, but it should be a comfortable weather week during Conference 43.

( Source : en.wikipedia.org/wiki/Phoenix,_Arizona)