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CS Week
| May 22 – 26, 2017 | Fort Worth Convention Center | Fort Worth, TX
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Discounted Registration Prices End May 14
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CS Week has five easy ways to register for Conference 41:
- Register online.
- Email Julie Shankles, CS Week’s Registration Manager, who coordinates everything.
- Call 903-893-3214 or directly to Julie at
903-821-8631 for personal assistance.
- Fax the registration form to 903-893-6136.
- Mail the registration form to:
CS Week
2612 W Lamberth Rd, Ste 300
Sherman, TX 75092-5183
There’s still time to register for CS Week and enjoy a discount, as long as you use one of the five easy ways identified above by May 14, 2017. Be sure to consider
CS Week College, CS Week Synergy Groups and Women in Utilities Reception when you register for Conference 41.
On-site registration is open Sunday - Wednesday, May 21-24, 2017, at the Fort Worth Convention Center at the 12th Street Lobby.
Utilities can still enjoy a group registration discount by calling Julie during normal business hours, and all utility attendees must register on the same day using the
Group Registration Form.
Be sure to set aside a
Utility Team Breakfast table at Wednesday and Thursday’s General Sessions if your utility team numbers eight. To make your reservation, contact
DeAnn Mozingo at 903-893-3214.
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After registration, making hotel reservation is your next step. Hotels have been added due to early booking demand. Please make appropriate transportation arrangements to the Fort Worth Convention Center. Molly the Trolley shuttle service is available between most downtown stops.
Questions about hotels? Contact Julie Shankles, Registration Manager, or call her at 903-893-3214 or directly at 903-821-8631, Monday through Friday, 8:00 am – 5:00 pm CST or visit the Accommodations page.
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2540 Meacham Boulevard | 1-817-625-9911
$109+ tax/night | Complimentary on-site parking
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Hilton Fort Worth
815 Main Street | 1-817-870-2100
$184 + tax/night | $28/day parking
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The Fort Worth Convention Center is the hub for CS Week 41. Some venues will be located in nearby hotels like:
- ENGAGE 311 at Hilton Fort Worth Hotel
- Executive Summit at Omni Fort Worth Hotel
- Key Account Forum at Omni Fort Worth Hotel
Check out the Molly Map for trolley stops near your hotel and the FWCC. If your hotel is not on the Molly Map, several hotels offer shuttles:
- Hilton Garden Inn- No service
- Holiday Inn Express & Suites Ft. Worth Downtown
Sun: 8:00 am – 10:00 pm
Mon – Thurs: 6:30 am – 11:00 pm
Fri – Sat: 6:30 am – Midnight
- Homewood Suites by Hilton® Fort Worth- No service
- Hyatt Place Fort Worth/Historic Stockyards- 8:00 am – 8:00 pm
- Courtyard Historic Fort Worth Stockyards- No service
- Radisson Hotel Fort Worth North-Fossil Creek- No service
- TownePlace Suites Fort Worth Downtown- Mon – Fri: 9:00 am - 8:00 pm
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If you’re bringing a vehicle to Conference, self-parking is available at locations adjacent to the FWCC. CS Week does not validate parking and is not responsible for your vehicle’s safety.
Get your bearings and make your plans using the CS Week Venues Map.
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Book Your Invitation-Only
Consultations/Demos with Exhibitors
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Appointment necessary! On Wednesday and Thursday, exhibitors offer private consultations/demos in the Exhibit Hall from 9:15 am – 11:15 am. What a great way for your attending utility team to visit specific vendors and discuss your current operational challenges and upcoming projects!
Step 1: Visit
Exhibit Hall
. Review the
Exhibitor Floor Plan, rolling the mouse to see vendor names and locations.
Step 2: Under the Exhibitor tab, click
Consultations/Demos
to submit a request to set an appointment with selected vendors.
Step 3: Vendors will contact you before Conference 41 by phone/email to set appointment dates and times.
Step 4: Wear your badge when entering the Exhibit Hall since monitors will be checking to ensure only those with appointments enter during these designated times.
It’s easy, efficient and a great way to spend focused time with vendors who want to meet, get to know you and provide targeted, best solutions to maximize your time.
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Watch Your Inbox for CSWeek App
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An email broadcast about CS Week’s intuitive, user-friendly app is headed to your inbox on May 11. John Sild, Conference Director, is finalizing features and loading master data so attendees can download the app from stores like GooglePlay and the iPhone App Store. The app
CSWeek is accessible from any iOS, Android and HTML5 device.
- Use it as a mobile On-Site Guide
- Rack up gamification points and win prizes
- Share photos and connect via social media
- Download it early so you’re ready to engage upon arrival in Fort Worth. It’s fun; it’s infectious.
John’s welcome email will include download instructions, along with password, to all registered attendees. For questions about the
CSWeek App, please contact
DeAnn Mozingo or call/text her at 903-821-1345.
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Conference Workshop Lineup:
Utilities, Winners and Industry Partners
A diverse and topical selection of workshops await attendees at Conference 41.
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- Analytics
- Billing & Payments
- Contact Center
- Credit and Collections
- Digital Customer Engagement
- Field Customer Service
- Strategies and Management
- Sponsor Solutions
- Canadian Focus
- Water Focus
- Expanding Excellence Awards
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Visit 2017 Workshops to view titles, objectives, abstracts and presenters and start planning your 2017 CS Week conference week.
Click Workshops At-a-Glance to see the lineup and timing of the Sessions that begin Wednesday morning after General Session and end Friday morning.
For questions about Conference Workshops, contact Danise Mullendore at 903-893-3214 or directly at 903-821-8680.
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Start Your CS Week with College
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If a one-day, focused and comprehensive educational format sounds attractive, CS Week College is right for you.
This year’s CS Week College is set for Monday, May 22, 2017, 7:45 am – 4:30 pm.
REGISTRATION fees include course materials, plus breakfast, refreshment breaks and lunch.
For questions about CS Week College, contact Danise Mullendore at 903-893-3214 or directly at
903-821-8680.
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Synergy Groups Pave the Road
for the Customer Experience Lifecycle
Updated to reflect an ever-evolving customer experience lifecycle, CS Week Synergy Groups offer pathways and intersections for today’s forward-looking utilities. Click on Vendor logos below to check out the agenda and planned speakers for the vendor solution-based Synergy Groups on Monday, with the exception of Oracle Utilities’ Synergy Group which will meet on Tuesday. Click on Business Process logos below to review missions, objectives, agenda and speakers for these Tuesday Synergy Groups.
REGISTER today and join colleagues across electric, gas and water/wastewater utilities as they navigate current issues and challenges and focus ahead on trending topics and solutions.
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Vendor Solutions – Monday, May 22, 2017
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Vendor Solutions – Tuesday, May 23, 2017
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For more information about CS Week Synergy Groups, please contact
Jules Denton at
903-893-3214 or directly at 903-821-8648.
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Business Process – Tuesday, May 23, 2017
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General Sessions: Practical Pearls
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Michael Guyton, SVP and Chief Customer Officer, kicks off Wednesday’s General Session by sharing Oncor’s restoration
communications transformation. Their approach combines data, analytics, channel preferences, field operations engagement and proactive alerts, all enabled by Oncor’s smart grid, smart meters and their digitally-engaged customers.
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Chip R. Bell is on a mission to help utilities make customer service “seriously sparkly.” Based on his just released book, Kaleidoscope, Bell brings infectious energy, wit and passion to the podium. By combining personal insights with industry research, Bell illuminates those “Eureka” moments that deliver innovative utility customer service.
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Friday, May 26
Penni McLean-Conner moderates Friday’s Executive Panel, “All-Stars Unplugged,” featuring three of the Chief Customer Officers in her third book, Profiles in Excellence: Utility Chief Customer Officers. Look for an informal, conversational session where attendees are encouraged to ask questions and participate in surveys.
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ENGAGE311 Destination: Hilton Fort Worth Hotel
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Situated at the Hilton Fort Worth Hotel on Monday through Wednesday, May 22 - 24, 2017,
ENGAGE311 is your destination for rich educational content and vibrant networking and exhibitor opportunities. Whether an experienced 311 contact center professional or a beginning customer service representative, everyone will find something appealing, informative, fun and challenging.
EXPO311, an adjacent dedicated exhibiting space, will be located within steps of this action-packed conference venue.
Conference Registration and Hotel Reservations in the block of rooms reserved for attendees, sponsors and exhibitors are easy to set up online. By submitting a Group Registration for three or more utility attendees, utilities can enjoy a 20% discount on ENGAGE311.
For more info, please contact
Amber Wiens at 903-893-3214 or directly at 903-821-8721.
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CS Week e-News is an information-packed newsletter sent at the beginning of each month, formatted so you can access the information you want immediately, scan other topics and check upcoming dates. We encourage you to share this information with a colleague, and your suggestions are welcome at info@csweek.org
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For the latest news and updates, follow CS Week on social media and
visit our website.
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