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Compliance Corner

What Every Employer Needs to Know About Social Media and Web-Based Background Checks  

Creative Services, Inc. (CSI) is pleased to share this important white paper from strategic partner Social Intelligence on what employers need to know about using social media as part of your hiring and employment screening processes.

Inside You'll Learn:

The Guide to Social Media Background Screening (most of which you've never heard.) the experts in social media and web-based investigations share what top-preforming businesses use in their hiring processes. 

Legal and Regulatory Obstacles
around both tradtional and emerging background checks like socila media. Included are reasons why employers using traditional background checks can get sued and why they don't completely cover the elimination of a negligent hire.  

Potent Benefits. Easily Avoided Risks.
Consider what you need to know before you begin the DIY approach to social media background screening for employment (and what you need to know before selecting a third-party screener). 

The Best Practices for Creating a Social Media Hiring Policy in 2017 at your organization (hint: it's easier than you might think).
Get Your Copy Now

CSI News
CSI Achieves Industry-Leading Net Promoter® Score (NPS®)
CSI is pleased to announce the results of its recent Net Promoter Score® (NPS®) Survey, which asked for customer feedback on CSI's full-service employment screening, background investigations and security consulting services. According to the survey results, CSI received an NPS of +74, placing it among the uppermost ranks of professional service firms. An NPS benchmark study conducted by The Hinge Research Institute states that the professional service industry's average NPS is +54.

A high NPS is often associated with strong and valued relationships that drive improvements such as higher customer retention rates and loyalty. Commenting on CSI's score, Company President Alan T. Sklar said, "Our NPS of +74 is a clear indicator of our strong focus on the customer experience. We received overwhelmingly positive feedback on our personal service and responsiveness, as well as on the quality of our background investigation services. It is truly rewarding to see that customers are directly benefiting from the investments we've made to keep CSI at the forefront of the industry." Read more
Judy Gootkind Celebrates 25 Years at CSI!  
This year marks Judy Gootkind's 25th year with CSI. She has and continues to be an integral part of the company's executive management team, and has been instrumental in our growth and success in the background investigations industry.

Judy joined CSI in 1992 as an expert in accounting with over 20 years of experience.  Today, as the Vice President of Finance and Administration, Judy continually insures CSI's growth and profitability, allowing CSI to maintain a competitive standard.  She regularly presents on legislation, regulation and policy issues and represents CSI at numerous hearings including the RI Judiciary, MA Judiciary Committee, CT Department of Public Safety, NY Office of Court Administration, and the MA Attorney General's office.  Judy is active in the screening industry as a Director on the Board of the National Association of Professional Background Screeners (NAPBS) and an integral founding member of the Association.

Please join us in wishing Judy a Happy 25th Anniversary! 
Welcome Natalie Beck to the CSI Team!   

N atalie Beck has joined CSI in the capacity of Client Services Project Manager. With over 13 years of experience in the Consumer Reporting Agency (CRA) profession, Natalie will be responsible for providing CSI's clients with client services support, integration and onboarding management, and CSI platform support. Additionally, Natalie will be responsible for identifying internal technology and process-based efficiencies, developing project plans, and ensuring the timely and successful execution of those plans. We are thrilled to have someone with Natalie's depth and breadth of experience as part of the team here at CSI.
About CSI

Creative Services, Inc. (CSI) is a full-service employment screening, background investigations and security consulting company. Established in 1976, CSI provides comprehensive screening solutions, drug and alcohol testing, due diligence investigations, and security consulting to regulated and non-regulated industries. By combining advanced technologies with superior investigative, interviewing and analytical skills, CSI identifies areas of vulnerability and establishes customized strategies that mitigate risk, improve workplace safety and achieve regulatory compliance. CSI has held the distinction of being accredited by the National Association of Professional Background Screeners (NAPBS) since 2012. For more information, please visit

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Creative Services, Inc. ,
64 Pratt Street,  Mansfield, MA 02048