March 2020
You may notice the Quarterly Customer Service Newsletter looks different - new design, new title, and new sections. We decided to overhaul the newsletter to highlight the great things CSRU staff and offices are doing. Since there is so much good stuff going on, each newsletter will feature one region. We also plan to send the newsletter out more often, now six times a year (every two months).
Customer Service
Denise Zenkovich from the Spencer office had an enforcement case where she knew that the NCP’s parent had died and she knew he was an heir to the parent’s estate but she wasn’t able to locate an estate. Denise decided to research the deceased parent via IA Courts Online and located an attorney who represented the deceased in a previous action. Denise contacted the attorney and found out there wasn’t an estate as decadent had all property in a trust, of which our NCP was an heir. Denise was able to attach the entire balance on her case….$64,754.99.  
Training
By definition, the word orientation means an introduction or guide. It’s understandable why hiring managers like the word. All new employees need a starting point, a bird’s-eye view of the unfamiliar world they’ve just entered.

Training is a much different word. Training is instruction, practice, and review. Unlike orientation, training doesn’t have an end. It’s an ongoing process that measures, evaluates, and improves employee performance over time.

Orientation and training courses are both important, but employers should understand how they differ, and also get them in the right order. In this article, take a closer look at the true purpose of an orientation course and why it should always come first.

Outreach
Since 2016, the Child Support Recovery Unit/Western Region (Amy Wiederien, Sue Barrett, Peggy Gimer and Nicolle Juarez) has been conducting quarterly outreach to three prisons within the region (FDCF, NCCF and Clarinda). This outreach is an important piece of helping offenders with their questions about child support and addressing concerns they may have in regards to establishment, enforcement, and/or modification of their obligations.

CSRU educates prisoners in group settings, as well as offering one-on-one meetings to discuss individual case specifics and options available.  Only positive feedback from prison authorities has been received. This outreach is beneficial in helping the children and families we serve.