Our second quarterly CSTP call of 2022 took place on May 19th at 1pm CST. Holly Sherrard and Mia Sena from Public Knowledge® presented: Effective Child Support Customer Service eLearning.
Public Knowledge® offers a wide variety of eLearning and training opportunities for professionals from in-person, online, and hybrid training solutions to provide the best possible learning outcomes. Through all our courses, we explore soft skills and technical skills to further your abilities to deliver services. We value educating the people who are making a difference in the Child Support Sector. That’s why we created innovative, one-of-a-kind eLearning courses personally designed by Child Support Professionals. They are highly interactive and packed with valuable information which accelerates content retention.
During the presentation, we will explored how to avoid undesirable outcomes in future interactions and how to foster more positive interactions with customers, co-workers, and even personal relationships. We also introduced the principle of unintended bias and explored its meaning, enabling us to see that, while unintended bias is part of the normal human experience, it must be recognized and transformed into cultural competence to neutralize its impact on the delivery of child support services.
You can find links to access our past Conference Calls, volunteer to present at a call, or register to attend our next call (August 18th at 1 pm CST) below.
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