CT T2 Center - Effective Communication Skills—Level I

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Connecticut

Training & Technical Assistance Center

Training and Events

Effective Communication Skills — Level I

A CT ROAD MASTER PROGRAM REQUIRED WORKSHOP

By attending this dynamic workshop you will learn the basic principles of communication and receive useful tips on how communication works; effective listening techniques, seeing things from a different perspective and handling difficult people and situations. Attendees will participate in individual and group exercises designed to provide practice with some of the communication principles presented. You will leave this workshop with some new ideas to try!

Who Should Attend

This workshop is designed for any state and local personnel who interact with the public and are interested in learning how to communicate more effectively.

Public Works Directors, Highway Superintendents, and Foremen are encouraged to attend.

Course Instructor

Kim Carr has over 20 years of practical experience in the areas of communication, public relations and event planning. Kim holds a bachelor of science in journalism with a concentration in advertising and a minor in psychology from West Virginia University. Additionally, Kim holds a master's degree in counseling and is a certified facilitator of the Franklin Covey Seven Habits of Highly Effective People training.

Kim has been with the West Virginia Local Technical Assistance Program (LTAP) for the past 18 years which has allowed her to learn a lot about the world of public works and some of the common communication challenges. Kim enjoys helping others strengthen their communication skills.

“Very useful class, learned listening skills, conflict resolution, and overall communication skills.”

- Road Master Program participant

Registration

Please visit www.t2center.uconn.edu to register for this class online.

Registration contact: Please direct any questions to Shelly Desjardin @ (860) 486-9373

Cost (includes lunch and course materials)
$100 - State and Municipal participants
$200 - Private-sector participants

If you require an accommodation to participate in this workshop, please contact Shelly Desjardin at (860) 486-9373 or [email protected] at the time of registration.

Photographs may be taken for promotional and training purposes. Please notify us during registration if you do not wish to be photographed.

Dates & Locations

June 25, 2019

Bethany, CT

June 26, 2019

Windsor, CT

June 27, 2019

Canterbury, CT

Session is 8:30am - 3:00pm

(Registration begins at 8:00am)

Lunch will be provided

Learning Objectives

Upon completion of this class, participants will be able to:

Identify the parts of the communication process and their importance;

Identify personality traits;

Identify and deliver clear messages;

Recognize the positive impact of active listening and body language on communication;

Change the tone of a message to fit the situation;

Manage conflict professionally;

Provide effective customer service through learning different communication skills.

Connecticut Training and Technical Assistance Center | 270 Middle Turnpike Unit 5202 | Storrs, CT 06269