CT T2 Center - TLP Required Workshop - Module Four: Conflict Resolution & Dealing with Difficult People

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Connecticut

Training & Technical

Assistance Center

Training and Events

Module Four: Conflict Resolution & Dealing with Difficult People

A CT Transportation Leadership Program REQUIRED Workshop

This module will focus on how to handle difficult work relationships and will explore reasons why conflict happens including generational issues, conflicting priorities, stress management and ways of communicating needs and perspectives. We will discuss real world issues and work together to come up with solutions. Special attention will be paid to working in a union environment and handling the political intricacies of municipal government.

Instructor

Kenya Rutland of KJR Consulting has more than 19 years of learning and development experience with a focus on creating high-performing individuals, groups and organizations. Kenya's expertise includes change management, coaching, customer service, diversity and inclusion, leadership and team development.

“Kenya is an excellent speaker that keeps your attention. High energy, he puts a lot of information into a small time slot.”

- Transportation Leadership Program participant

Registration

Please visit www.t2center.uconn.edu to register for this class online.

Registration contact: Please direct any questions to Shelly Desjardin @ (860) 486-9373

Cost (includes lunch and course materials)
$100 - TLP Cohort 6

If you require an accommodation to participate in this workshop, please contact Shelly Desjardin at (860) 486-9373 or shelly.desjardin@uconn.edu, at the time of registration.

Please advise if you have dietary restrictions.

Photographs may be taken for promotional and training purposes. Please notify us during registration if you do not wish to be photographed.

Date & Location

October 16, 2019

Wallingford, CT

Session is 8:30am - 3:00pm

(Registration begins at 8:00am)

Lunch will be provided

Learning Objectives

Upon completion of this class participants will be able to:

Explain why conflict happens and describe the different types and stages of conflict;

Understand their own conflict style and how to use this knowledge to navigate the stages of conflict;

Describe strategies for managing dysfunctional behaviors and other conflict styles;

Minimize conflict by using appropriate communication and feedback techniques.

Connecticut Training and Technical Assistance Center | 270 Middle Turnpike Unit 5202 | Storrs, CT 06269