We are delighted to announce the finalists for the first ever CXA Awards!
The CX Africa Awards will celebrate the most influential brands and leaders operating in the customer experience industry. 

We look forward to hosting the following CXA Awards finalists at the prestigious gala dinner on August 15.
Award Category

CXA Omni-channel Champion
This award will be given to the company that delivers its services seamlessly across and between all channels. It drives a highly consistent customer experience between and across all channels.  This organisation fully understands its customers, their preferred channels, and the stages its customers are on a customer journey.  This organisation's overall message is experienced through every interaction that the customer has with the brand, regardless of channel, department, area of the business, etc.

* Mpilo Technologies (Pty) Ltd
* Platform5 Digital
* Gauteng Office of the Premier
* BookNow

CXA Customer Insights Award
This award will be given to the truly customer focused organisation that has used a new customer insight to significantly shift and influence their business to change - from capturing the customer insight, analysing the customer feedback and transactional data, to implementing the insight/s in product, processes, change in business model or delivery that reflect the findings.

* Genii Analytics
* MultiChoice Pty Ltd
* Capitec
* Barclays Africa Group Limited
* Momentum

CXA Customer-centric Culture Award
This award will be presented to an organisation that has integrated a customer-centric culture into their company.  The employees of the company have knowledge of the organisation's customer experience vision from the bottom line up to senior management and executives.

* Multichoice
* Woolworths Financial Services
* MTN Nigeria
* Commercial Bank Of Africa 
* Currencies Direct South Africa

This award will be given to the company that has successfully implemented innovative CX solutions and generated positive customer experiences by doing so.  This organisation has been innovative in their approach to their digital interaction with customers, and enabled customers to interact with the brand via a platform of their choice seamlessly and with ease.

* Spree.co.za/Media24
* GTBank
* MultiChoice Pty Ltd
* Lulalend

CXA Game-changer Award
This award will be given to the company/person who has significantly enhanced and transformed the customer experience for their organization. This person/company has significantly changed the customer's perception of the organization and made it easier for customers to do business with them through a new approach to CX

* Masood Bhamjee (Old Mutual Insure)
* MultiChoice Pty Ltd
* Nicki Hill (Direct Axis)
* Tumelo Faith Komape (City of Johannesburg)
* Andrew Esemezie (MTN Nigeria)

The CX practitioner
This award will be given to the person who has made a significant impact on the customer experience management industry.  They have achieved a high level of practical CX knowledge and great overall experience through doing customer focused things. They have been innovative in their approach to the industry. They inspire and mentor and share.

* Renier Janse Van Vuuren (Momentum)
* Adeyinka Isioye (UrrekaLabs)
* Debbie Akwara (Neetch Company)
* Leshani Pather (MultiChoice Pty Ltd)
* Landile Chauke (MultiChoice)


Our panel of experienced CX leaders have been carefully selected to assess the award finalists and have assisted with category development. 

Chantel Botha
CEO, Brandlove
Richard Sheahan
Principal Consultant, Forrester
Julia Ahlfeldt
Customer Experience Specialist, Brand Union
Prof. Adre Schreuder
CEO, Consulta
Want to show them your support? Book a table for your team to attend the CXA Awards ceremony on 15 August at the Century City Conference Centre in Cape Town

Tables seat 8 guests and tickets include access to the CXA Awards ceremony, 3 course gourmet dinner, entertainment, networking sessions.
Click here to reserve a table for your team.

The CXA Awards take place on the 15th of August and is co-located with the 6th CEM Africa Summit at the Century City Conference Centre in Cape Town.
For more information, contact marcia@kineticevents.net or visit  www.cxa-awards.com