How can members contact CalOptima?
CalOptima Customer Service remains ready to respond to our member’s needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.
- Medi-Cal toll-free: 1-888-587-8088
- OneCare Connect toll-free: 1-855-705-8823
- OneCare toll-free: 1-877-412-2734
- TTY users can call toll-free at 1-800-735-2929.
- PACE at 1-714-468-1100 or toll-free at 1-855-785-2584
- Monday through Friday from 8 a.m. to 4:30 p.m.
- TTY users can call toll-free at 1-714-468-1063.
Can CalOptima members use the member portal?
Can members talk to their provider by phone or telehealth visit?
If members are sick, please have them call their provider to see if the provider offers phone or telehealth visits. Instead of going to the provider’s office, a telehealth visit is through audio and video over the internet. Privacy and confidentiality are secure when providers use Apple FaceTime, Facebook Messenger video chat, Google Hangouts video or Skype.
Can members get their medications?
Members can get their medications by talking to their provider by phone or telehealth visit.
CalOptima changed our rule so members can more easily get medication for a chronic condition. Members can now request an early refill and a 90-day supply of medication. Have them contact their doctor to get a new prescription.
If providers have questions, who should they call?
We encourage providers to call our Provider Relations department at
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