CalOptima Info on COVID-19
As we continue to monitor the rapidly changing situation surrounding the Coronavirus Disease 2019 (COVD-19), CalOptima remains ready to respond to our member's needs.

For CalOptima specific updates on COVID-19, please visit us at . CalOptima will update it as things change.

More COVID-19 details are on the CDC website at and at the Orange County Health Care Agency website at .

COVID-19 has created an unprecedented challenge to the organizations providing health care and other community service needs. Our community partners are essential to help Orange County get through this difficult time.

We sincerely appreciate the effort and focus you bring to help the community. Thank you for your commitment to serving CalOptima members.
CalOptima FAQ
Who can members call for health advice?
If members need health advice, first have them call their doctor or health network. If they cannot reach their doctor, they can talk to a nurse by phone to answer their COVID-19 questions. Members can call the CalOptima Nurse Advice Phone Line toll-free at 1-844-447-8441 . TTY users can call toll-free at 1-844-514-3774 . The Nurse Advice Phone Line is open 24 hours a day, 7 days a week at no cost to CalOptima members.

Can I visit CalOptima’s office?
We are continuing to serve our members through our Customer Service phone lines, as we adhere to guidelines to reduce the possibility of transmission.

Our buildings are closed to visitors :

505 City Parkway West
Orange, CA 92868

Program of All-Inclusive Care for the Elderly ( PACE)
13300 Garden Grove Blvd.
Garden Grove, CA 92843

County Community Service Center
15496 Magnolia Street, Suite 111
Orange, CA 92610
How can members contact CalOptima?
CalOptima Customer Service remains ready to respond to our member’s needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.

  • Medi-Cal toll-free: 1-888-587-8088
  • OneCare Connect toll-free: 1-855-705-8823
  • OneCare toll-free: 1-877-412-2734
  • TTY users can call toll-free at 1-800-735-2929.
  • PACE at 1-714-468-1100 or toll-free at 1-855-785-2584
  • Monday through Friday from 8 a.m. to 4:30 p.m.
  • TTY users can call toll-free at 1-714-468-1063.

Can CalOptima members use the member portal?
Yes, members can access their member portal. The CalOptima member portal is a secure online website allowing 24-hour access to CalOptima. Learn about the member portal at

Can members talk to their provider by phone or telehealth visit?
If members are sick, please have them call their provider to see if the provider offers phone or telehealth visits. Instead of going to the provider’s office, a telehealth visit is through audio and video over the internet. Privacy and confidentiality are secure when providers use Apple FaceTime, Facebook Messenger video chat, Google Hangouts video or Skype.

Can members get their medications?
Members can get their medications by talking to their provider by phone or telehealth visit.   CalOptima changed our rule so members can more easily get medication for a chronic condition. Members can now request an early refill and a 90-day supply of medication. Have them contact their doctor to get a new prescription.

If providers have questions, who should they call?
We encourage providers to call our Provider Relations department at 1‑714‑246‑8600.

Interested in national or local information?
Click the buttons below.
Testing and Coding

The Orange County Health Care Agency (HCA) announced that providers can now directly order tests at commercial labs including Quest Diagnostics and LabCorp.

DHCS is expediting implementation of new CMS HCPCS codes U0001 and U0002, retroactively to February 4, 2020.

Click here or click the flier to read more.

Additional provider communications regarding COVID-19, is on the CalOptima website here.
County of Orange Social Services Agency Expands Online
Enrollment Options, Extends Call Center Hours
OC Announces Relocation of
Cold Weather Emergency Shelters
Due to the Governor’s activation of the National Guard to assist in food and supply distribution, the Cold Weather Emergency Shelters located at the Fullerton and Santa Ana National Guard Armories will be relocated by Tuesday, March 24.

The Fullerton Cold Weather Shelter will relocate to the Independence Park Gymnasium located at 801 W. Valencia Dr., Fullerton, CA 92832

The Santa Ana Cold Weather Shelter will relocate to the Salvation Army Site at 2603 W. First Street, Santa Ana, CA 92703

Shuttle routes will remain the same.

Mental Health Resources
Call 1-855-OC-LINKS to talk or chat with a trained or clinical navigator. Or you can call 877-910-WARM for non-crisis support for anyone struggling with mental health concerns.
Looking for food Resources?
Call, text or visit the 211OC website.