July 1, 2020
Please Share with the Community
'Could it be COVID' Campaign by HCA
Posing the question, “Could it be COVID?” the OC Health Care Agency (HCA) launched a multifaceted community outreach and advertising initiative aimed at the county’s most vulnerable populations – people who can’t get COVID-19 testing from their health care providers or may not have insurance.

To help get the word out, please share the HCA’s “Could it be COVID?” campaign on all your social media channels.

  • To reshare HCA’s post with the graphic in English, Spanish and Vietnamese, click:
  • Facebook
  • Twitter
  • To reshare CalOptima’s post with the messages and graphics in English, Spanish and Vietnamese, click:
  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
  • For the HCA PDF that has social media images and proposed text in three languages, click here.
  • For the HCA press release, click here.
HCA Announced COVID-19 Data Dashboard
The HCA announced a new COVID-19 data dashboard, with versions for desktop and mobile . The data dashboard is in addition to the HCA COVID-19 website and is modeled after several other jurisdictions also using Esri's geographic information system (GIS) mapping software platform to display data charts, graphs and maps.

Some of the key features of HCA’s new COVID-19 data dashboard include:

  • Utilizes data from the California Department of Public Health (CDPH) for all 33 hospitals in Orange County, including those without emergency departments.

  • Confirmed cases will be reported based on the date of specimen collection to be more in line with the State and help reduce some reporting time-lags.

  • Case maps at the city and ZIP code of residence are displayed. By clicking on the city or ZIP code area, a pop up box displays the number, rate, as well as skilled nursing facility (SNF) cases.

  • Deaths are reported and mapped by city and ZIP code of residence. By clicking on the city or ZIP code area, a pop up box displays the total number, as well as the number of SNF deaths.

  • A new tab reporting the CDPH's COVID-19 monitoring metrics has been added that reports the three main metrics: disease transmission, hospitalizations, and hospital/intensive care unit capacity trends.

Click here for the HCA COVID-19 Data Frequently Asked Questions. The Data FAQs include definitions, general questions, data about sources, testing, cases, hospitalization rate and the State’s triggers dashboard.
County Launched Together OC Website
As an effort to keep the public informed on all issues related to reopening process and COVID-19, the County recently launched Together OC . The website can be utilized by the public and it provides the latest information on business sector re-openings, county health orders, unemployment benefits and frequently asked questions.
Pandemic EBT Deadline Extended
Families with children who are eligible for Free or Reduced-Price meals that have not yet received a P-EBT card in the mail and that have not applied can still do so. The deadline was extended and interested families should apply before July 15, 2020 at   ca.p-ebt.org .
OCTA Modifies Saturday Service and Store Hours
As of June 14, the OC bus service has been adjusted to modified Saturday service levels, with added trips on busier routes to accommodate social distancing. Click here to see which routes were affected.

Effective June 29, the OCTA store hours were increased to five days a week, Monday-Friday and is open from 10 a.m. to 2 p.m., at 600 S. Main Street in Orange to purchase bus passes, ACCESS coupons and bus books.

Tickets are available for purchase on the bus, mobile app, online, mail, phone, OCTA store, pass sales vendors and retail locations such as grocery stores. 
Deadline Extended for County of Orange District 5
Small Business Relief
Businesses and non-profits located within Orange County’s District 5 that have been adversely impacted by the COVID-19 pandemic are encouraged to apply for a grant of up to $10,000 from the County of Orange.

The deadline was extended and the application closes Sunday, July 5, 2020 at 5 p.m. Click  here  to learn about the application process. Click  here  for frequently asked questions.
Smoking/Vaping & COVID-19
Courtesy of Stanford University
CalOptima Regulatory Highlights
Due to the rapidly changing situation surrounding COVID-19, CalOptima is posting a round-up of federal/state rules, guidance and news related to COVID-19. It will be updated frequently, as we receive information from our regulatory agencies.
Below are recent COVID-19 Regulatory Highlights:

  • CDPH News Release: California Public Health Officials Release Guidance Requiring Californians to Wear Face Coverings (posted 6/23/20)
  • COVID-19 New Data on Cases Among Medicare Beneficiaries (posted 6/23/20)
  • CDPH All Facilities Letters (AFL 20-36.3): Guidance for Decontamination and Reuse of N95 Filtering Facepiece Respirators (posted 6/22/20)
  • CDPH All Facilities Letters (AFL-20-38.2): COVID-19 Visitor Limitations Guidance (posted 6/22/20)
  • CDPH All Facilities Letters (AFL-20-57): Suspension of Professional Certification Requirements for Home Health Aide Training Programs (HHA Training Program) Related to COVID-19 (posted 6/22/20)
  • CMS COVID-19 Diagnostic Testing of Nursing Home Residents and Patients (posted 6/22/20)
  • CMS Released Weekly Update of Nursing Home COVID-19 Data as of June 7, 2020 (posted 6/22/20)
  • DHCS Revised All-Plan Letter (APL) 20-011: Governor’s Executive Order N-55-20 in Response to COVID-19 – RVD (posted 6/17/20)
  • DHCS Updated Guidance Regarding Provision of Care in Alternative Care Settings, Hospital Capacity, and Blanket Section 1135 Waiver Flexibilities Relative to COVID-19 (posted 6/15/20)
For Regulatory highlights prior to June 15, 2020, please visit the Providers section of our website at:  www.caloptima.org/en/Features/COVID-19/ProviderCommunication.aspx

Providers and other health care professionals with questions can contact the Provider Relations department by phone at 714-246-8600 or email at  providerservices@caloptima.org .
How to Contact CalOptima During the COVID-19 Pandemic
CalOptima Customer Service remains ready to respond to member needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.

  • Medi-Cal toll-free: 1-888-587-8088
  • OneCare Connect toll-free: 1-855-705-8823
  • OneCare toll-free: 1-877-412-2734
  • TTY users can call toll-free at 1-800-735-2929
  • PACE at 1-714-468-1100 or toll-free at 1-855-785-2584
  • PACE TTY users can call toll-free at 1-714-468-1063

We are continuing to serve our members through our Customer Service phone lines, as we adhere to guidelines to reduce the possibility of transmission. Our buildings are closed to visitors .

505 City Parkway West
Orange, CA 92868
Program of All-Inclusive Care for the Elderly ( PACE)
13300 Garden Grove Blvd.
Garden Grove, CA 92843
County Community Service Center
15496 Magnolia Street, Suite 111
Westminster, CA 92610

For CalOptima specific updates on COVID-19, please visit our home page at www.caloptima.org .

 National information can be found on the Centers for Diseases Control and Prevention (CDC) website at  www.coronavirus.gov and local information can be found at the Orange County Health Care Agency (OC HCA) website at www.occovid19.ochealthinfo.com .
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