June 3, 2020
County Health Officer Issues Amended Health Orders and Strong Recommendations
Effective Friday, May 29, 2020 the amended orders and strong recommendations will supersede the previous order and recommendations to help slow the spread of COVID-19. The amended orders address:

  1. Self-isolation of persons with COVID-19
  2. Self-quarantine of persons exposed to COVID-19
  3. Cloth face-coverings to be worn in public places.

Click  here  to access the order, recommendations, and a list of frequently asked questions created by the Orange County Health Care Agency.
Virtual Meeting Etiquette
CalOptima’s Human Resources department has tips for virtual meeting etiquette for individuals working from home during the COVID-19 pandemic. 
State Guidance to Reopen Businesses
As businesses are given approval to reopen it’s important to do it safely to protect staff and visitors. Click here for statewide guidance for businesses to reduce risk of infection when reopening their doors.

The OC Health Care Agency recommends prior to reopening, all facilities must:

  1. Perform a detailed risk assessment and implement a site-specific protection plan
  2. Train employees on how to limit the spread of COVID-19, including how to screen themselves for symptoms and stay home if they have them
  3. Implement individual control measures and screenings
  4. Implement disinfecting protocols
  5. Implement physical distancing guidelines
Millions of older Americans are enduring physical, emotional, financial, elder abuse and neglect. World Elder Abuse Awareness Day (WEAAD) brings the community together to share knowledge and unite people of all ages. WEADD is hosting a webinar on Monday, June 15 from 10 a.m.–Noon, in collaboration with the OC Social Services Agency , North Orange County Senior Collaborative (NOCSC) and the Orange County Aging Services Collaborative (OCASC). Click here to register for the free webinar.
Anticipated Start Dates for Schools in Orange County
School districts in Orange County continue to await additional guidance from the state for the 2020–2021 school year, however the Orange County Department of Education Newsroom has listed anticipated start dates by district.
The initiative launched by Governor Newsom and First Partner Siebel Newsom supports victims of domestic violence and all Californians. State and private funding will support the initiatives.

  • Immediate availability to “text 911” for emergency services
  • Partnerships to provide free accommodations and transportation for victims of domestic violence

Click here for more information related to the initiative. 
CalOptima Regulatory Highlights
Due to the rapidly changing situation surrounding COVID-19, CalOptima is posting a round-up of federal/state rules, guidance and news related to COVID-19. It will be updated frequently, as we receive information from our regulatory agencies.

Below are recent COVID-19 Regulatory Highlights:

  • CDPH Releases COVID-19 Guidelines for Cooling Centers as Temperatures Soar Across State (posted 5/27/20)
  • CMS COVID-19 Alternate Care Sites Fact Sheet (posted 5/27/20)
  • CMS COVID-19 COVID-19 Updated Guidance for Health Plans (5/22/20) (posted 5/26/20)

For COVID-19 Regulatory Highlights prior to May 26, 2020, please visit the Providers section of our website.

Providers and other health care professionals with questions can contact the Provider Relations department by phone at 714-246-8600 or email at providerservices@caloptima.orgProviders can also visit the Providers section of our website at: www.caloptima.org/en/Features/COVID-19/ProviderCommunication.aspx
How to Contact CalOptima During the COVID-19 Pandemic
CalOptima Customer Service remains ready to respond to member needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.

  • Medi-Cal toll-free: 1-888-587-8088
  • OneCare Connect toll-free: 1-855-705-8823
  • OneCare toll-free: 1-877-412-2734
  • TTY users can call toll-free at 1-800-735-2929.
  • PACE at 1-714-468-1100 or toll-free at 1-855-785-2584
  • PACE TTY users can call toll-free at 1-714-468-1063.

We are continuing to serve our members through our Customer Service phone lines, as we adhere to guidelines to reduce the possibility of transmission. Our buildings are closed to visitors .

505 City Parkway West
Orange, CA 92868
Program of All-Inclusive Care for the Elderly ( PACE)
13300 Garden Grove Blvd.
Garden Grove, CA 92843
County Community Service Center
15496 Magnolia Street, Suite 111
Orange, CA 92610

For CalOptima specific updates on COVID-19, please visit our home page at www.caloptima.org .

 National information can be found on the Centers for Diseases Control and Prevention (CDC) website at  www.coronavirus.gov and local information can be found at the Orange County Health Care Agency (OC HCA) website at www.occovid19.ochealthinfo.com .
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