October 21, 2020
Help for Stress-Related Health Conditions
To lessen the immediate impacts of COVID-19 on our communities and our health care systems, it is also important to minimize the secondary health effects of this pandemic. Widespread stress and anxiety regarding COVID-19, compounded by the economic distress due to lost jobs and wages, as well as mass school closures and physical distancing can result in an increase of stress-related health conditions.

The California Surgeon General, Dr. Nadine Burke Harris, offers a simple guide in the Stress Relief Playbook with things you can do every day to help support your mental and physical health.

For other tools on how to manage stress, including resources for parents and children, click here.
Registrar of Voters: COVID-19 & Ballot Security
In light of COVID-19, voting and elections will be different for the November 3, 2020 Presidential General Election. Ballot drop boxes are a great way to deliver your ballot to us without having to stop into a Vote Center. A total of 116 secure Ballot Drop Boxes will be available until 8pm on Election Day, November 3. Click here to view a list of ballot drop boxes.

For more information, including important tips for voters during COVID-19, please click here
Guidance for a Safer Halloween and
Dia de los Muertos by CDPH
As Californians prepare to celebrate Halloween and Dia de los Muertos, the California Department of Public Health (CDPH) released Guidance for Safer Halloween and Día de los Muertos celebrations during COVID-19.

The guidance strongly discourages traditional trick-or-treating and encourages families to plan safer alternatives.
Drive-Thru Trick-or-Treat Event!
Upcoming Webinar in the Community
What is Past Prologue: Fundamentals of Adverse Childhood Experiences (ACES) in Adult Medicine
CalOptima Regulatory Alerts
Due to the rapidly changing situation surrounding COVID-19, CalOptima is posting a round-up of federal/state rules, guidance and news related to COVID-19. It will be updated frequently.
Below are the recent COVID-19 Regulatory Highlights:

  • CDPH News Release: State Officials Announce Latest COVID-19 Facts (posted 9/30/20 through 10/15/20)
  • CDPH LHD Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 10/1/2020 through 10/15/20)
  • CDPH HCF Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 10/7/20 and 10/14/20)
  • CDPH Guidance for Safer Halloween and Día de los Muertos Celebrations During COVID-19 (posted 10/13/20)
  • CDPH All Facilities Letter (AFL) 20-81: General Acute Care Hospital Coronavirus Disease 2019 (COVID-19) Vaccination Survey(posted 10/13/20)
  • DHCS Child and Adult Immunization QI Postcard (posted 10/9/20)
  • Update Regarding COVID-19 Codes (posted 10/6/20)
  • CDC Recent HIV Clusters and Outbreaks Across the US Among People Who Inject Drugs and Considerations During COVID-19 (posted 10/5/20)
  • CDPH SNF Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 10/5/20)

Providers and other health care professionals with questions can contact the Provider Relations department by phone at 714-246-8600 or email at providerservices@caloptima.org.
How to Contact CalOptima During the COVID-19 Pandemic
CalOptima Customer Service remains ready to respond to member needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.

  • Medi-Cal toll-free: 1-888-587-8088
  • OneCare Connect toll-free: 1-855-705-8823
  • OneCare toll-free: 1-877-412-2734
  • TTY 711
  • PACE: 1-714-468-1100; toll-free: 1-855-785-2584
  • PACE TTY toll-free: 1-714-468-1063

Our buildings are closed to members but we are continuing to serve our members through our Customer Service phone lines, as we adhere to guidelines to reduce the possibility of transmission.

505 City Parkway West
Orange, CA 92868
Program of All-Inclusive Care for the Elderly (PACE)
13300 Garden Grove Blvd.
Garden Grove, CA 92843
County Community Service Center
Limited community partners are providing services on-site. CalOptima services are being provided remotely to ensure the safety of our members and employees.
15496 Magnolia Street, Suite 111
Westminster, CA 92610

For CalOptima specific updates on COVID-19, please visit our home page at www.caloptima.org.

National information can be found on the Centers for Diseases Control and Prevention (CDC) website at www.coronavirus.gov and local information can be found at the Orange County Health Care Agency (OC HCA) website at www.occovid19.ochealthinfo.com.
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