September 2, 2020
California Unveils Statewide Blueprint for a
Safer Economy
The Blueprint for a Safer Economy, a statewide, stringent and slow plan for living with COVID-19 was unveiled by Governor Gavin Newsom on August 28.
The blueprint includes:

  1. At least 21 days to expand activities beyond the initial tier to ensure California better limits the spread of the virus;
  2. Mandatory metrics — case rates and test positivity — to measure how widespread COVID-19 is in each county and guide what activities are allowed;
  3. A uniform state framework, with four categories instead of 58 different sets of rules;
  4. A more nuanced way of allowing activity. Instead of open vs. closed, sectors can be partially opened and progressively add to their operations as disease transmission decreases; and
  5. A new process for tightening back up again quickly when conditions worsen.

Each county will fall into one of four colored tiers — purple (widespread), red (substantial), orange (moderate) and yellow (minimal) — based on how prevalent COVID-19 is in each county and the extent of community spread. That color will indicate how sectors can operate.

Counties must remain in every tier but purple for a minimum of 21 days before being eligible to move into the next tier. Every Tuesday, California will update each county’s data for the previous week and make corresponding changes to tiers. In order to move into a less restrictive tier, a county must meet that tier’s criteria for two straight weeks.

To learn more, click here. To read the detailed announcement, click here.
Tips to Select, Wear and Clean Your Mask
Click on the images below to learn how to select a mask, along with some do’s and don’ts on how to wear and clean masks. You should wear masks in public settings around people who don’t live in your household and when you can’t stay 6 feet away from others, according to the Centers for Disease Control and Prevention.

Click here for more details.
How Full Is the OC Bus You Want to Ride?
Do you want to know how full is the OC Bus you want to ride? Now, you can check before you ride. Use the Transit App on your smartphone to view seating capacity of the buses on your route. Simply tap your route, then tap the bus. Bus capacity is limited for safety and social distancing. 
Tips on Communicating with the
Deaf and Hard of Hearing Community
Communicating while wearing a face covering can be difficult for the deaf or hard of hearing. Take a moment to learn some tips that can help you and anyone you meet who faces these challenges.

Click here for more details.
CalOptima Regulatory Alerts
Due to the rapidly changing situation surrounding COVID-19, CalOptima is posting a round-up of federal/state rules, guidance and news related to the pandemic. It will be updated frequently, as we receive information from our regulatory agencies.

The alerts below are posted to the CalOptima website when we receive them. For regulatory highlights prior to August 13, go to the Provider section of our website:
  • CDPH HCF Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 8/26/20)
  • CDPH LHD Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 8/25/20)
  • CDPH SNF Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 8/24/20)
  • DHCS Revised All-Plan Letter (APL) 20-004: Emergency Guidance for Medi-Cal Managed Care Health Plans in Response to COVID-19 (posted 8/19/20)
  • CDPH HCF Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 8/18/20)
  • CDPH SNF Conference Call Notification — Weekly COVID-19 Update Call Notes (posted 8/13/20)

Providers and other health care professionals with questions can contact the Provider Relations department by phone at 714-246-8600 or email at
How to Contact CalOptima During the COVID-19 Pandemic
CalOptima Customer Service remains ready to respond to member needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.

  • Medi-Cal toll-free: 1-888-587-8088
  • OneCare Connect toll-free: 1-855-705-8823
  • OneCare toll-free: 1-877-412-2734
  • TTY 711
  • PACE: 1-714-468-1100; toll-free: 1-855-785-2584
  • PACE TTY toll-free: 1-714-468-1063

Our buildings are closed to members but we are continuing to serve our members through our Customer Service phone lines, as we adhere to guidelines to reduce the possibility of transmission.

505 City Parkway West
Orange, CA 92868
Program of All-Inclusive Care for the Elderly (PACE)
13300 Garden Grove Blvd.
Garden Grove, CA 92843
County Community Service Center
Limited community partners are providing services on-site. CalOptima services are being provided remotely to ensure the safety of our members
15496 Magnolia Street, Suite 111
Westminster, CA 92610

For CalOptima specific updates on COVID-19, please visit our home page at

National information can be found on the Centers for Diseases Control and Prevention (CDC) website at and local information can be found at the Orange County Health Care Agency (OC HCA) website at
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