September 16, 2020
Mental Health Resources During COVID-19
Although face-to-face interactions may be limited during the COVID-19 pandemic, it is more important than ever to be vigilant about suicide prevention and to “Know the Signs.” For suicide prevention and mental health resources during COVID-19 please visit the Each Mind Matters Resource Center here.

Click here for resources in Orange County.
State Says OC Campuses Should be
Eligible to Reopen to Students on Sept. 22
According to the California Department of Public Health, if COVID-19 rates continue to drop and the County remains in the red-tier system for 14 consecutive days, in-person instruction in Orange County will be eligible to reopen on September 22. For more information regarding the campuses reopening, visit the OCDE Newsroom.
Activity Guide Shared by the
California Department of Aging
Learn tips and tricks to stay connected with others during the ongoing COVID-19 pandemic through the California Department of Aging Activity Guide.
Driver License Extension for Seniors
Driver license holders over the age of 70 with March–December 2020 expirations are getting an automatic one-year extension from their original expiration date. To learn more click here.

The extensions are automatic, however eligible drivers will not receive a new card or paper extension in the mail. As an option, these drivers can request a free temporary paper extension online through the DMV’s Virtual Field Office to document their extension, though it is not needed to drive.
Orange County Public Libraries Grab & Go
Orange County Virtual Job Fair
Upcoming Webinar in the Community
Understanding Our Implicit Biases & Community Experiences
CalOptima Regulatory Alerts
Due to the rapidly changing situation surrounding COVID-19, CalOptima is posting a round-up of federal/state rules, guidance and news related to COVID-19. It will be updated frequently.
The alerts below are posted to the CalOptima website when we receive them. For regulatory highlights prior to September 4, go to the Provider section of our website:

  • DHCS All-Plan Letter (APL) 17-010: Non-Emergency Medical and Non-Medical Transportation Services (posted 9/10/20)
  • HHS Update on Provider Relief Funds and Skilled Nursing Facilities (SNFs) (posted 9/10/20)
  • CDPH LHD Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 9/9/20)
  • CMS Webinar – Engaging Members in Plan Governance During COVID-19: A Panel Discussion (posted 9/4/20)
  • CDPH HCF Conference Call Notification – Weekly COVID-19 Update Call Notes (posted 9/4/20)

Providers and other health care professionals with questions can contact the Provider Relations department by phone at 714-246-8600 or email at
How to Contact CalOptima During the COVID-19 Pandemic
CalOptima Customer Service remains ready to respond to member needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.

  • Medi-Cal toll-free: 1-888-587-8088
  • OneCare Connect toll-free: 1-855-705-8823
  • OneCare toll-free: 1-877-412-2734
  • TTY 711
  • PACE: 1-714-468-1100; toll-free: 1-855-785-2584
  • PACE TTY toll-free: 1-714-468-1063

Our buildings are closed to members but we are continuing to serve our members through our Customer Service phone lines, as we adhere to guidelines to reduce the possibility of transmission.

505 City Parkway West
Orange, CA 92868
Program of All-Inclusive Care for the Elderly (PACE)
13300 Garden Grove Blvd.
Garden Grove, CA 92843
County Community Service Center
Limited community partners are providing services on-site. CalOptima services are being provided remotely to ensure the safety of our members and employees.
15496 Magnolia Street, Suite 111
Westminster, CA 92610

For CalOptima specific updates on COVID-19, please visit our home page at

National information can be found on the Centers for Diseases Control and Prevention (CDC) website at and local information can be found at the Orange County Health Care Agency (OC HCA) website at
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