April 22, 2020
COVID-19 Regulatory Highlights
Due to the rapidly changing situation surrounding COVID-19, CalOptima is posting a round-up of federal/state rules, guidance and news related to COVID-19. It will be updated frequently, as we receive information from our regulatory agencies.

Below are recent COVID-19 Regulatory Highlights:

  • AMA COVID-19 Coding Advice (posted 4/21/20)
  • CMS News Alert April 16, 2020 (posted 4/17/20)
  • COVID-19 Long-Term Care Facility Transfer Scenarios (posted 4/16/20)
  • CMS Increases Medicare Payment for High-Production Coronavirus Lab Tests (posted 4/15/20)
  • DHCS Provision of Care in Alternative Settings, Hospital Capacity, and Blanket Section 1135 Waiver Flexibilities for Medicare ad Medicaid Enrolled Providers Relative to COVID-1 (posted 4/13/20)
  • CDPH AFL 20-39: COVID-19 Optimizing the Use of Personal Protective Equipment (PPE) (posted 4/13/20)

For COVID-19 Regulatory Highlights prior to April 13, 2020, please visit the Providers section of our website at: www.caloptima.org/en/Features/COVID-19/ProviderCommunication/RegulatoryHighlights.aspx
CalOptima Provider Alerts
Providers and other health care professionals with questions can contact the Provider Relations department by phone at 714-246-8600 or email at providerservices@caloptima.org .

For Provider updates prior to April 22, 2020, please visit the Providers section of our website at: www.caloptima.org/en/Features/COVID19/ProviderCommunication.aspx
Governor Outlines Six Critical Indicators Before
Modifying Stay-at-Home Order 
Governor Gavin Newsom outlined six critical indicators California will consider before modifying the stay-at-home-order and other COVID-19 interventions.

Click here to view the official "California's Roadmap to Modify the Stay-At-Home Order."
Enrolling for Public Assistance Benefits
The county Social Services Agency public assistance offices are closed to the public. Individuals and families who want to enroll for benefits can apply by phone, fax or online.

Emergency CalFresh Allotment
During COVID-19 Pandemic
Current CalFresh clients may be eligible to receive additional CalFresh benefits during the COVID-19 pandemic. For details about the Emergency CalFresh Allotment as well as changes to clients' redetermination/reassessment timelines, please click  here .

If you currently receive CalFresh, CalWorks and/or General Relief and/or
Medi-Cal, your benefits will continue at the same level for March, April, May and June 2020. You do not need to call SSA as your benefits will continue without interruption.
Information Regarding Eligibility for Child Care Reimbursement During COVID-19
Essential workers may be eligible for childcare reimbursement during the
COVID-19 pandemic. Visit the Children’s Home Society of California online at www.chs-ca.org to find eligibility information and learn about subsidized emergency child care. To be placed on the list for subsidized services a Child Care Eligibility List Questionnaire needs to be submitted.
COVID-19 Information Hotline to Close
Orange County Community Services Resource Guide
Orange County Community Services is committed to providing support to individuals who are in employment transition or impacted by COVID-19. Click here to access a guide designed to help Orange County residents with identifying and applying for services.
How to Contact CalOptima During the COVID-19 Pandemic
CalOptima Customer Service remains ready to respond to member needs. Members can call Customer Service from the safety of their home, 24 hours a day, 7 days a week. We have staff who speak their language.

  • Medi-Cal toll-free: 1-888-587-8088
  • OneCare Connect toll-free: 1-855-705-8823
  • OneCare toll-free: 1-877-412-2734
  • TTY users can call toll-free at 1-800-735-2929.
  • PACE at 1-714-468-1100 or toll-free at 1-855-785-2584
  • PACE TTY users can call toll-free at 1-714-468-1063.

We are continuing to serve our members through our Customer Service phone lines, as we adhere to guidelines to reduce the possibility of transmission. Our buildings are closed to visitors .

505 City Parkway West
Orange, CA 92868
Program of All-Inclusive Care for the Elderly ( PACE)
13300 Garden Grove Blvd.
Garden Grove, CA 92843
County Community Service Center
15496 Magnolia Street, Suite 111
Orange, CA 92610

For CalOptima specific updates on COVID-19, please visit our home page at www.caloptima.org .

 National information can be found on the Centers for Diseases Control and Prevention (CDC) website at  www.coronavirus.gov and local information can be found at the Orange County Health Care Agency (OC HCA) website at www.occovid19.ochealthinfo.com .