After a year of thoughtful strategic planning and cross-departmental collaboration, we are proud to officially unveil CalOptima Health’s redesigned website. While projects of this size and complexity often require 18 to 24 months to bring to life, our teams worked diligently and delivered a comprehensive, modernized platform in 12 months without compromising quality or functionality. This launch represents a transformation in how we serve our members, providers and community. The redesigned site is a key investment in our digital infrastructure, enabling easier access to critical resources, fostering stronger engagement and enhancing the overall user experience. 

A few highlights: 

• Re-engineered “Find a Doctor” search tool to help members easily find the care they need 
• A new Community Impact section showcasing our work across Orange County 
• Improved access to Board and advisory committee materials and archived meetings 
• Streamlined and updated content written to engage the users 
• Improved accessibility for users with disabilities 

Explore our new website.

On April 17, CalOptima Health coordinated and distributed a joint letter with several of our local safety net partners to Orange County’s delegation to the U.S. Senate and U.S. House of Representatives to advocate for the protection of Medicaid funding during ongoing budget reconciliation negotiations. The other signatories included the Orange County Health Care Agency, County of Orange Social Services Agency, First 5 Orange County (Children & Families Commission of Orange County), Hospital Association of Southern California, Orange County Medical Association, and Coalition of Orange County Community Health Centers. 

On May 2, First 5 OC and the County of Orange Social Services Agency (SSA) released the annual Conditions of Children in Orange County report detailing indicators of children’s well-being, including their health, economics, education and safety.

The report covers kids from 0–18, and most indicators have 10 years’ worth of data showing trends and conditions by age, race/ethnicity, school district, city, etc. In addition to a general overview, this year’s two topics of focus will be the new indicators — childcare and perinatal behavioral health. Click here to view the full report.

CalOptima Health continues our organization-wide effort to prepare for launching a new Covered California line of business, effective January 1, 2027. Since the prior Board meeting on April 4, the following activities have been undertaken: 

• Leadership began contract negotiations with health networks and hospitals in accordance with the rate ranges approved by the Board in closed session on April 3, 2025. 
• Following a formal procurement process, staff recommend contracting with Deloitte Consulting LLP for operational implementation support services. The Board approved this action on May 1, 2025. 
• Vendor contracts for clinical and administrative services are being reviewed to add Covered California requirements and to align with the 2027 launch date. The Board approved four contract amendments on May 1, 2025. 
• Several new and revised policy and procedure documents are being drafted to comply with the Knox-Keene Act and Covered California requirements. The Board will consider the new policies on June 5, 2025, ahead of a planned initial filing with the California Department of Managed Health Care.  
• A staffing plan and Fiscal Year (FY) 2025–26 implementation budget are being prepared for the Board’s consideration on June 5, 2025 

CalOptima Health's Street Medicine program recently marked its two-year anniversary, celebrating remarkable success in delivering health care directly to our community’s most vulnerable members. Since launching, the program has helped over 600 individuals with primary care and social services, demonstrating our commitment to providing accessible health care to Orange County residents. The program will soon be expanding to Santa Ana, its fourth city, furthering our dedication to reaching those who need care most. The program is known for its comprehensive, patient-centered approach, meeting people where they are while addressing all aspects of their well-being. We'd like to extend our heartfelt gratitude to our dedicated partners, Celebrating Life Health Center and Healthcare in Action, whose collaboration makes this program possible. We are looking forward to many more years of serving our community!

In honor of May being Mental Health Awareness Month, CalOptima Health’s Behavioral Health Integration team is inviting our community partners to participate in a series of three behavioral health trainings:

Breaking Down Bullying (In Person)

Attendees will learn about factors related to bullying, as well as strategies for intervention and offering support for maintaining healthy interactions with peers.

Tuesday, May 13, 10–11:30 a.m.

CalOptima Health, 505 City Parkway West, Orange — Conference Room 108

Registration Deadline: May 9

Click here to register. Space is limited.

Virtual ZOOM Presentations

No registration is required. Simply click on the link the day of the training. 

Avoiding Stress and Burnout

Thursday, May 15 at 11 a.m. (PDT)

Click here for Zoom call

Be Your Own H.E.R.O.

Thursday, May 29 at 11 a.m. (PDT) Click here for Zoom call

On April 6, CalOptima Health Medical Director Thanh-Tam Nguyen, M.D., FAAP, MS, was a featured guest on the Vietnamese Broadcasting Service’s (VBS) Community Information talk show program. Dr. Nguyen discussed CalOptima Health’s 14 different Community Supports that help address members’ health-related social needs, help them live healthier lives and avoid higher, costlier levels of care. The broadcast was taped in Vietnamese. 

Please be advised of upcoming permanent closures at the OC Health Care Agency - Family Health Clinic located at 1725 W. 17th Street, Santa Ana, CA 92706:

• The Emergency Dental Clinic closes on Tuesday, May 6, 2025.
• The Children’s Clinic and Family PACT Clinic (Planning, Access, Care and Treatment) closes on Monday, June 30, 2025.

CalOptima Health members can contact 1-888-587-8088 (TTY 711) or use our new doctor search tool to find alternative care, including clinics, urgent care facilities and provider offices.

Members previously seen by one of the closing clinics can request their medical records by calling the Office of Custodian of Records at 1-714-834-3536 or visiting 200 W. Santa Ana Blvd., Suite 180, Santa Ana, CA, Monday to Friday, 8 a.m. to 5 p.m.

Orange County will soon have its first allcove, a youth-designed mental health and wellness center in San Juan Capistrano, thanks to a CalOptima Health grant of $2.7 million to Wellness & Prevention Center (WPC). When WPC opens the allcove this summer, it will offer a safe and inclusive space for young people ages 12 to 25 to access affordable mental health and wellness services to support their emotional, physical and social well-being. As one of just five sites in the state, the future center will deliver a broad range of services, including mental health, physical health, substance use disorder services, peer support, family support, housing services, supported education and employment services. Click here to read the press release.

As CalOptima Health continues to focus on boosting OneCare quality, a new process gives OneCare members easier access to earn Member Health Rewards for getting seven different types of important preventive health screenings.

With the launch of the new website comes a new form that members can fill out online and submit for quicker receipt of their rewards. There is no longer a need for them to print, complete and return a physical form. Go to www.caloptima.org/healthrewards.

Hear from CalOptima Health member Matt Hurst about his journey from homelessness to housing after over 10 years on the streets. Matt shares how CalOptima Health's Street Medicine Program provided crucial support.

Discover the impact of accessible health care and the dedication of organizations like Healthcare in Action in transforming lives. Click here to watch Matt’s inspiring story of hope and recovery.

CalOptima Health has awarded many substantial community grants over the past few years. Grants were provided through CalAIM, the Housing and Homelessness Incentive Program, CalOptima Health's Provider Workforce Incentive Program, and Community Cancer Screening and Awareness Program, to name a few. To provide consistency of administration and grantee experience, CalOptima Health is consolidating its grantmaking and monitoring under Danielle Cameron, Senior Director, Grant Programs. All grantees will learn more about the transition and the support they will receive over the coming weeks. It is through these efforts that CalOptima Health continues to strengthen its role in the community and ensure transparency in all its work.

Recently, CalOptima Health’s Chief Operating Officer Yunkyung Kim, Board member Dr. José Mayorga and Strategic Development team leaders visited the John Henry Foundation for a tour of their residential program. The John Henry Foundation was awarded a grant through the Provider Workforce Development Initiative to help address the critical behavioral health workforce shortages through upskilling, training and development opportunities for health professionals who serve Medi-Cal members in Orange County. The John Henry Foundation provides long-term residential care for adults living with schizophrenia and support for their families. CalOptima Health’s grant will help the John Henry Foundation expand its psychologist and graduate-level training program, increasing the number of behavioral health providers trained to treat severe mental health disorders. 

At CalOptima Health, we're committed to providing high-quality health care and building strong connections with the members and stakeholders. We created a series of videos to introduce some of our key leaders who share why they are passionate about serving the needs of our community's most vulnerable. In this video, meet Chief Health Equity Officer Michaell Silva Rose, DrPH, LCSW. Dr. Rose shares her personal journey, passion for health care and vision for ensuring CalOptima Health continues to meet our members’ needs. Click here to watch Dr. Rose's video.

This presentation provides medical providers and licensed health care professionals with an in-depth examination of common diabetic foot conditions that are frequently overlooked but can lead to severe complications, including amputation. Participants will learn straightforward diabetic foot examination guidelines designed for use in primary care settings to support early detection and intervention. Discussions include strategies for effective patient education, with a focus on community initiatives by CalOptima Health. There is an in-person and vitural option.

When: Wednesday, May 14

Time: Noon–1:30 p.m.

Location: CalOptima Health, 505 City Parkway West, Orange, Room 109N or Zoom.

• 1.5 CME and CE credits are offered.
• Registration is required. RSVP by Monday, May 12, here.
• For questions, contact continuingeducation@caloptima.org
• For more information, please see the flyer.

Join CalOptima Health at the Families and Communities Together Annual Conference dedicated to empowering communities, strengthening families and meaningful impact. This year’s conference is particularly special as we celebrate FaCT’s 30th Anniversary, marking three decades of dedication to family strengthening. This conference is designed around the central theme Pathways of Prevention and topics will include a published author keynote speaker, supporting families with stress and ACES, embracing our neighbors, CalAIM and more. 

Date: Tuesday, May 20

Time: 8 a.m.–4 p.m.

Location: Hilton Orange County, 3050 Bristol St., Costa Mesa

Click here to register.

Click here for more information.

Join Mercy Health for the second annual Mercy Mental Health Summit. This summit brings together health care leaders, clinicians, administrators, CBOs, policymakers and many more to address the critical need for unified care delivery in our evolving health care landscape. Learn from expert speakers, engage in collaborative discussions and discover practical strategies for breaking down silos between health and behavioral health services. CalOptima Health CEO Michael Hunn will provide the keynote presentation.

When: Thursday, May 22

Time: 9 a.m.–5 p.m.

Location: Sheraton Cerritos Hotel, 12725 Center Ct. Dr. S., Cerritos

Click here to register.

Visit mercymentalhealthsummit.com for more information.

Join Think Together, in collaboration with CalOptima Health, for a day filled with community resources and family fun at the park. Families will enjoy activities and will have

When: Saturday, May 31

Time: 10 a.m.–Noon

Location: Santiago Park, 600 E. Memory Ln., Santa Ana

For event details see English and Spanish flyers.

The Orange County Aging Services Collaborative Elder Abuse Prevention Committee invites you to World Elder Abuse Awareness Day 2025.

This year’s virtual event, Prevention Through Planning: Protecting Older Adults will explore proactive strategies to prevent elder abuse through effective legal and financial planning. The webinar will provide participants with key tools like advance directives, living trusts, wills, power of attorney, and conservatorship. 

When: Thursday, June 12

Time: 10 a.m.–Noon

Where: Zoom Webinar

• Complimentary CE units offered
• Click here to RSVP. 
• For more information, please see the flyer.

Join NOVA and Crime Survivors Resource Center for an 8 Hour Advocate 101 Training Seminar that will provide participants with advocacy 101, education on ethics, boundaries and confidentiality, trauma-informed practices and many more topics. 

When: Tuesday, June 24

Time: 8 a.m.–5 p.m.

Location: Orange County, information will be provided once registration is complete

Cost: $50 per person

• Registration is required. Click here to sign up.
• See flyer for more details.
• Contact Crime Survivors at 1-844-853-HOPE for more information

Individuals who are covered by both Medi-Cal and Medicare could qualify for CalOptima Health OneCare (HMO D-SNP), a Medicare Medi-Cal Plan. Learn more about this special plan at our upcoming in-person presentations: 

CalOptima Health | 505 City Parkway West, Orange

• Friday, May 9, 10 a.m.–Noon
• Monday, May 12, 1–3 p.m.
• Tuesday, May 13, 2–4 p.m.
• Friday, May 16, 10 a.m.–Noon
• Monday, May 19, 10 a.m.–Noon

Anaheim Central Library | 500 W. Broadway, Anaheim

• Friday, May 9, 11:30 a.m.–1 p.m. and 1:30–3 p.m.

Denny's | 13302 Harbor Blvd., Garden Grove

• Friday, May 9, 4–5 p.m.

Superior Grocers | 1710 S. Main St., Santa Ana

• Tuesday, May 6, 2–4 p.m.
• Thursday, May 8, 10 a.m.–Noon and 2–4 p.m.
• Tuesday, May 13, 10 a.m.–Noon and 2–4 p.m.
• Thursday, May 15, 10 a.m.–Noon and 2–4 p.m.
• Tuesday, May 20, 10 a.m.–Noon and 2–4 p.m.
• Thursday, May 22, 10 a.m.–Noon and 2–4 p.m.
• Tuesday, May 27, 10 a.m.–Noon and 2-4 p.m.
• Thursday, May 29, 10 a.m.–Noon and 2–4 p.m.

Presentations are only offered in English, and light snacks will be served. To learn more, view event flyers in English, Spanish and Vietnamese.  

In 2025, CalOptima Health OneCare (HMO D-SNP), a Medicare Medi-Cal Plan, is offering members a flex card (OneCare &more card) to purchase over-the-counter items (and in some cases, groceries) in store and online. Additionally, the health rewards members have been able to earn in the form of a physical gift card in previous years will now be added to the flex card instead. Members can earn rewards by completing certain health care tests or screenings and submitting an online form on this page.

To use the flex card, a member must first activate the card by texting ACTIVATE to 53746, calling 1-855-263-6673 (TTY 711), or visiting andmorehealth.com/onecare. Many members have not yet activated their cards and are missing out on the benefits. If members need help, please encourage them to call OneCare Customer Service at 1-877-412-2734 (TTY 711).

Medi-Cal Dental program offers additional support to members with certain needs through the Medi-Cal Dental Case Management program. These services are designed for Medi-Cal members with special health care needs who are unable to schedule and coordinate complex treatment plans involving one or more medical and dental providers. Case Management is for members who have mental, physical and behavioral disabilities and diagnoses that make them unable to coordinate complex treatment with one or more providers. 

Case Management Referral form.

See flyer for more details.

The Kindergarten Oral Health Assessment (KOHA) requirement is a dental checkup requirement that helps schools identify children suffering from untreated dental disease and helps parents establish a dental home for their children. KOHA can be met by performing a complete examination and treatment plan performed by a licensed dentist, hygienist, or a registered dental assistant. 

For detailed information about the requirement, visit the KOHA Requirement Webpage.

See flyer for more details. 

For more information, visit the Medi-Cal Dental website

For questions and support, contact the Medi-Cal Dental Telephone Service Center at 1-800- 423-0507.