Patient Satisfaction Tip of the Week

Tip #14: Consider Calling in the Professionals Need more guidance on how to improve patient satisfaction? Consider hiring an expert. There are numerous leaders in the field who can guide you. Ask your peers or L.A. Care for potential contacts. There are also online resources – the Agency for Healthcare Research and Quality (AHRQ) is a good starting point.

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .

L.A. Care P4P Program L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. 

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L.A. Care Health Plan , a public entity serving Los Angeles County