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What's New in February

This month the Capstone team wrapped up a fantastic project with Build Nova Scotia assisting them to transition their Clinical Supply Chain (CSC) team from Build Nova Scotia to Nova Scotia Health.

Our team, including Project Manager Katie Macham, Senior Change Manager Dave Burnett and Business Analyst Hanna Zenzina analyzed the current state of the CSC structure, roles, responsibilities, work processes, and gaps. Based on the gathered information, the Capstone team developed tools to help drive and sustain accountability among team members and improve departmental efficiency, recommendations for new/amended work processes and organizational changes, as well as change management plans. 

A big thanks to both the Build Nova Scotia and Nova Scotia Health teams for the opportunity to partner with you to develop some sustainable tools and plans to help ensure a seamless transition ahead.

Webinar Alert! Project Manage Like a Pro - Part II

With so much information to share regarding delivering successful projects, Project Manage Like a Pro needs a Part II. Registration is now open for Project Manage Like a Pro - Part II hosted by our friends at Digital Nova Scotia. Cynthia, Capstone’s President & CEO, will be digging into the intricacies of successful project planning, implementation and analysis. 

Event Date - Thursday, March 23rd at 10:00am AST

Event Link -

ICYMI - Project Manage Like a Pro Part I

On January 31st, Cynthia delivered a fantastic Project Management webinar in partnership with Digital Nova Scotia. If you missed Part I this informative webinar series, no worries – we've got you! Click HERE to view the webinar in full. 

Show Stopper: IT Support Specialists

We know that technical issues can be both frustrating and distracting, let us keep your IT infrastructure operating smoothly so you can focus on what matters most. As a full-service IT solutions provider, Capstone can meet all your IT needs. Our services for small and growing businesses are designed to make life simple for business owners who don’t want to manage IT themselves. 


Our IT services for small businesses can help by: 

  • Microsoft Windows / Microsoft Server Support 
  • Remote Support  
  • Device Management 
  • Microsoft Cloud  
  • Wired and Wireless Networking  
  • Microsoft 365/Email  
  • Data Backup and Restoration 
  • End User Support  

Click HERE to learn more about how the experts at Capstone can provide IT solutions and support for your growing business.  

Capstone Knowledge Centre:

Hybrid Work Arrangements 

A recent survey polling more than 500 employers, conducted by the Harris Poll on behalf of Express Services Inc., found that 75% of Canadian employers expect to face hiring challenges in 2023. 

Some causes of employee turnover are compensation and benefits (36%), resignations (35%), burnout (33%), retirement (30%), increased workplace demands, (29%) and better employment perks (28%).1


Employees are looking for flexibility, work life balance, and control over how their work lives are structured. Flexible working arrangements allow people to work when and where they are most productive, utilize technology to work from remote locations, or attend personal appointments and finish their workday later.  


To address labour shortages in a competitive market, employers can take steps to make themselves more attractive to potential employees. One method of doing so is through offering hybrid working arrangements. 


There are various forms of hybrid working arrangements, and employers will need to develop policies and practices in order to introduce hybrid working arrangements, schedules and locations. 

Common forms of hybrid working arrangements are: 

  • Location-flexible Employees choose which day(s) to come into the office.  
  • Hybrid split-week The employer assigns days to be on-site and remote, which can be organized by team or job function.  
  • Office-first hybrid Employees work mostly from the office, and remote days can be scattered throughout the week or month.  
  • Hybrid manager-scheduling The manager chooses which day(s) their team comes to the office. 
  • Shift work Employers schedule employee’s work hours and locations, but employees benefit from a set schedule and interaction.  
  • Full-time remote Employees work remotely 100% of the time and join meetings virtually.  
  • Work from home versus work from anywhere Employees are working remotely from their home, or, working from anywhere regardless of geographic location.  
  • Compressed work weeks Regardless of location, employees may choose to work extended days for one day off.  

Example 1: Work one extra hour over nine days to receive the 10th day off.  

Example 2: Work four 10-hour workdays, then receive the fifth day off.2  


There are both benefits are challenges to hybrid work arrangements. Benefits can include increased employee productivity, improved employee engagement, access to a broader talent pool, improved employee retention, and significant operating cost reductions, up to an estimated 51% in rent and operating expenses.

Challenges can be found in collaborating with remote employees, which requires investment in the right workplace technology; continued oversight and maintenance of hybrid work arrangements through policies, practices and adaptability; and the fact that hybrid work arrangements are not suitable for all industries, like nursing, teaching and manufacturing.4  

Some strategies employers can use to overcome these challenges are: 

  • Setting clear expectations for employee performance, communication methods, schedules, and milestone completion for productivity assessments.  
  • Providing the tools and support employees need to do their job, whether in the workplace or working remotely. Providing employees with portable technology loaded with software like VPN and collaboration applications, like laptops and cell phones, to facilitate remote hybrid working arrangements. 
  • Being strategic with the scheduling of meetings. It may be more advantageous for remote employees to have one-on-one update meetings or utilize collaboration software rather than have larger group status updates that do not result in action items. 
  • Being inclusive with your team, whether they work remotely or within the office. Try to ensure that work is assigned equitably according to skills and abilities, and all key contributors are involved in discussions.5

Ultimately, the benefits of hybrid working arrangements far outweigh the challenges. However, it is important to not only make flexible options available, but to create and maintain a healthy hybrid work culture that will attract talent and incentivize them to stay long term.  


1 Staff (2023 January 3). 75% of employers expecting hiring challenges in 2023: survey. Benefits Canada. Retrieved February 24, 2023 from

2 Kirkham, A. (2022 November 10). What is hybrid work and why do employees want it? Envoy: Your Ultimate Guide Library. Retrieved February 24, 2023 from 

3 HR Reporter (2022). Financial benefits apparent with hybrid working. Retrieved February 24, 2023 from 

4 Kirkham, A. (2022 November 10). What is hybrid work and why do employees want it? Envoy: Your Ultimate Guide Library. Retrieved February 24, 2023 from 

5 Rampton, J. (2022 June 28). 4 Ways To Better Manage A Hybrid Work Environment. Forbes, Retrieved February 24, 2023 from