By applying these steps, many problems can be handled in an orderly and professional manner. The idea is to not look away when a conflict or problem arises—but to deal with it immediately!
Another important idea to keep in mind is that these steps can be repeated at any point in the process if a new look at the problem is needed. The six simple steps will help you become more effective and efficient at solving problems in your job. Practicing these skills will soon become natural! What once seemed like a complex procedure will become quite simple!
Action: As a team of two or three, brainstorm a problem or situation that might occur in the workplace where you can use these six steps. Examples of ideas include tardiness, theft, poor customer service, cell phone usage, etc. If teammates are not available, list five problems that you believe might occur in your career and which you will have to problem solve.
Note to Teacher: Consider posing the following questions to students for further discussion. Why is having a formal Problem-Solving Approach important? Why is being able to handle problems in the workplace important? What are the consequences of not handling problems properly? On a scale of 1 to 5, with 1 being low and 5 being high, how do you rate your current problem solving skills?