Care and Case Management (CCM) System News

CCM Job Aids, Known Issues and Release Notes

Job Aids, Release Notes, and Known Issues can be found in the CCM Documentation link under your user profile in the CCM System. The Job Aids, Recordings, and Release Note documents can also be found in the Training Google Drive.

HCPF anticipates the removal of all proprietary information (including job aids, recordings, and release notes) from the Training Google Drive by August 31, 2024, so please begin using the CCM Documentation link to access these documents, including Job Aids.

Please use the instructions below to access the CCM Documentation section:

Please follow the steps below: 

1. Log in to the CCM system
2. Click on your name
3. Click on CCM Documentation
4. A new browser tab opens up with the Colorado CCM Documentation Landing Page document
5. Click on the "pages" blue arrow to select Page 4 for the Known Issues document
6. Click on the "pages" blue arrow to select Page 5 for the Training Materials document:
7. Click on the Job Aids link OR 
8. Click on the User Friendly Release Notes link.

Job Aid Updates

New Job Aids

• Accessing Job Aids, Release Notes, and Known Issues
• Case Managers will need to utilize the CCM Documentation section for Known Issues and Job Aids. Access to the Google Folder will end on 8/31/2024.
• User Friendly Release Notes Stabilization 9, Aug. 2, 2024
• Once the Release Notes are posted they will be listed in the CCM documentation section under the “Training Materials” section.

Revised Job Aids

• Accessing Critical Incidents for Review
• Information was added about the now editable "Requesting Follow-up Completed by" field
• Known Issue note to only start a review once all information is ready for input was removed.
• Access to a Member’s Record & Member Agency Transfers
• "Assign CMA" button steps for unassigned members were added.
• Table of Contents added.
• Appeal Records
• Language was added to clarify the role of the Program Card and NOA letters within the appeal process.
• Instruction was added for Claims and Office of Administrative Court Hearings sections.
• Instructions for DD/IDD Appeals process was added.
• Table of Contents added.
• CCM Resource Links
• Job Aid Glossary and Known Issues were moved from "links" section to CCM documentation.
• Legacy 100.2
• Information about the copy function was added.

Other News for Case Managers

Presumptive Eligibility for Long Term Supports and Services 

Presumptive Eligibility for Long-Term Supports and Services (LTSS PE) is scheduled to be implemented on January 1, 2026.

Here are some details about this new program:

• LTSS PE will support members who are experiencing defined crisis circumstances
• Individuals will self-attest to eligibility through an online referral form, and have access to a few select LTSS services right away
• Long Term Care Medicaid eligibility will be processed following the current timelines
• During the LTSS PE period, a referral will be sent to Case Management Agencies so the full Level of Care assessment, and other intake steps, can be completed following current timelines
• Colorado is implementing this program through the expansion of our 1115 demonstration waiver

Please join us for our upcoming LTSS PE Office Hours for CMAs

When: August 29, 2024, 12:30 p.m. to 2:00 p.m.

Register and join on Zoom

This will not be a formal meeting, and there is no agenda. Rather, this is a time for CMA leadership to voice questions and input. You can log in at any point during this meeting time.

Visit the LTSS PE website and watch the program overview video.

Email program questions or provide feedback through the LTSS PE Stakeholder Feedback form. The form will be available for stakeholder feedback through October 31, 2024.

New Family Support Services Program (FSSP) Resource available to Case Management Agencies (CMAs)

HCPF has developed a FSSP Guidance Document to assist CMAs with completing the FSSP Program Evaluation and FSSP Annual Report which are both due to the Department each year. The FSSP Guidance Document can be found on the FSSP LTSS website.

Please email questions.

Support Resources

Previous email blasts can be found here.

To request support for a CCM system issue, including to be assigned as a CMA to a member with no current CMA assignment, call CCM Support Center (888) 235-6944 or complete a CCM Support Request Form. Also see: FAQs page.

For User Access to CCM, Bridge, PEAKPro, please complete a 3rd Party System User Access Request Form, to include obtaining required signatures from your agency management, and submit to HCPF_OCLSystemApplications@state.co.us.

To request MEUPS Password Reset please email commit_helpdesk@gainwelltechnologies.com.

To request assistance for Bridge, including if you cannot see a member in the Bridge, please email ccmhelpdesk@gainwelltechnologies.com.

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