January 2014
CASTLE CHAT                                   Volume 05
In This Issue

Office Locations

14 1/2 S. Lake Street
North East, PA 16428
(814) 725-5365

New Castle
1429 New Butler Rd., Suite 10
New Castle, PA 16101
(724) 658-8597 

300 Mt Lebanon Blvd
Suite 205 C
Pittsburgh, PA 15234


Emergency Phone #:

(412) 343-3223 



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2014 is finally here and we hope you had a wonderful holiday season! 
The beginning of every new year affords the opportunity to reflect on the past and create new goals for the future.The promise of progressing forward through positive change is everywhere, especially here at Castle Claims Service.
The marketing team is ready to take on the year with some new strategies.  Be sure to watch for our email newsletter campaign, our informative postcards, and our revamped social media presence.  Castle Claims Service's goal for 2014 is to reinforce our existing client relationships as well as to reach and gain many more new clients by way of these marketing changes! The branding of our business is experiencing change as well. We want to highlight the assets and strengths of our company in the coming year with a new look to our logo and refreshed taglines: "Local Adjusters. Local Service. We Know Western PA;" "Competent Adjusters. Competitive Prices. Satisfied Customers."   We want our clients and potential clients to know how we do business and on what we pride ourselves.  With these changes, Castle Claims Service plans to progress forward and make a lasting impact in the new year and in the future.  

Be sure to join our mailing list and share our newsletter with others! We wish you the best in 2014!


Jessica & Tarryn
Castle Claims Service Marketing Team
Winter Fire Prevention: 
Keeping Safe and Warm
Now that the cold winter months are upon us, more of our leisure time is being spent indoors so that we can keep safe and warm from the inclement weather.  Many families will be using their fireplaces, burning seasonal candles, and handling lights for decorating their homes at this time of year.  Additionally, people who smoke will be doing so indoors more frequently.  With all of these sources of heat and electric lighting, there comes the risk of devastating fires in homes and residential buildings. FEMA reported that half of all home heating fires occurred in December, January, and February and 53% of home heating fire deaths resulted from heating equipment placed too close to things that can burn.  It has also been reported by FEMA that cooking is the main cause of home fires and fire injuries.  By following the safety tips listed below, home fires can be prevented. Here are some fire prevention tips to help you and your insured stay safe and warm this season:
  • Make sure to keep plants, curtains, clothing, mattresses or any other material that could easily catch fire at least 3 feet from heat sources (fireplaces, radiators, space heaters, heating vents, etc).
  • Keep candles at least 12 inches away from anything that burns. 
  • Replace damaged cords and outlets.
  • Refrain from smoking in bed and be sure that children do not have access to a lighter as mattress fires can occur easily and cause heavy damage.
  • Turn portable heaters off when leaving the room and/or purchase a heater with an automatic turn-off function.
  • When cooking indoors, turn pot handles towards the back of the stove, roll up your sleeves, and keep a pan lid or cookie sheet nearby to cover a pan that catches fire. 

To learn more about winter fire prevention visit FEMA's Website and take FEMA's Put A Freeze on Winter Fires Quiz!

Current/Upcoming Events:

Congratulations to adjuster Steve Johnson! In December 2013, Steve passed his test to become a licensed adjuster in the state of New York.

On December 19-20, 2013, the adjusters at Castle Claims Service - Mark, Steve, Mike, Don, Paul, and Shane - attended Symbility training.

The staff at all of our Castle Claims Service locations celebrated the holiday season at the beginning of December 2013!

Thank you for your participation in judging our desk decorating contest! All of our contestants worked very hard to create the most festively decorated work spaces, but one desk came out on top.  And the winner is...
Lynn Marsh with her edible gingerbread house!
Great job, Lynn!

Wishing you and yours a happy and safe New Year!

                               - The Staff at Castle Claims Service