Families can try these suggestions at home to boost internet performance:
Move each connected device closer to the access point:
modem, wireless router, mesh AP, etc., whatever gives off a WiFi connection in the household. This should improve internet speeds and help reduce connectivity problems.
Avoid using smartphones or other personal devices during class sessions unless permitted by the teacher of that class. The bandwidth demands of cell phones added to that of school Chromebooks may also increase the risk of WiFi disruptions.
Check the age of your modem, and consider upgrading and replacing it.
Upgrade internet speed to improve video conferencing which relies on upload speed.Household plans may not have enough speed for multiple people trying to web conference in the same household. Contact your provider for options.
Test your connectivity using LTE from a cell phone. If the connectivity improves, the network issue is most likely within the household. Contact your provider for options.
Additional tips for improving internet connections can be found on the websites for
Keep open lines of communication with teachers. Phone calls are OK if email is not an option.
Families can work together to create study buddies.
A student with internet issues “goes to school” at the connected study buddy’s house.
Families can purchase pre-paid mobile hot spot cards from major providers (for example Verizon and AT&T). 5G is recommended. Cell phones can be used to create hot spots.